Victor Rivera | Page 5

My rating is STRICTLY because of Victor Riviera. He's an advisor there that went above and beyond. Even after helping I tried to bribe him (sue me) to ensure everything I needed would be done and h He's an advisor there that went above and beyond. Even after helping I tried to bribe him (sue me) to ensure everything I needed would be done and he declined and said it wasn't necessary. I was in a horrible situation and was out of town and had lost my key fob. He ordered a new one, programmed it, and checked for any damage from the extreme towing. Another Mercedes dealership that was closer to where my vehicle was stranded (Mercedes Benz of Edison Ray Catena) was AWFUL. Unwilling to assist and rude and basically the worse customer service ever. So it was a commute to the Princeton dealership but Im glad they turned me down because Victor made everything seamless in an already stressful situation. I cant express my gratitude enough and give so many thank you's to him and his staff for supporting me and giving great customer service during a difficult time. I was communicating from another state "VA" but he kept me informed the entire time and didn't get frustrated when I still called for updates after telling me already he would reach out lol. He simply kept reassuring me and keeping me informed. Thank you Victor and I hope that dealership realizes the asset they have in you there! -Jessica from Virginia More

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Always great experience at Princeton MB dealership. Victor, service advisor, is very knowledgeable and pleasant to do business with. Victor, service advisor, is very knowledgeable and pleasant to do business with. More

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Great location and friendly service advisor and staff. Was easy to make and appointment and get a loaner car. Was easy to make and appointment and get a loaner car. More

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Excellent service! Transparent with me about what repairs were needed on my vehicle. Fast & efficient repair.... great customer service from the staff! Referred to them Transparent with me about what repairs were needed on my vehicle. Fast & efficient repair.... great customer service from the staff! Referred to them from another mechanic.... everything was great! More

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Victor has been my service advisor and is always spot on on his recommendations > The mechanic who takes care of my s65 always does a great job. With their assistance they keep my car running well on his recommendations > The mechanic who takes care of my s65 always does a great job. With their assistance they keep my car running well More

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I had positive visits every time I had any service or any repairs done in the past. repairs done in the past. More

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I love Mercedes Benz of Princeton, the staff is always very professional, kind, courteous, respectful, caring, and eager to help resolve my car issues. very professional, kind, courteous, respectful, caring, and eager to help resolve my car issues. More

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Mercedes of Princeton has always provided me with exceptional service. I trust Victor’s judgement and I know he is always looking out for me. Everyone is friendly and very helpful at Mercedes of Prin exceptional service. I trust Victor’s judgement and I know he is always looking out for me. Everyone is friendly and very helpful at Mercedes of Princeton! More

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Alex was very professional and explained all of the functions of our new car some and my wife will understand all functions!! And Arno is just a great, low key, very knowledgeable sales person we have functions of our new car some and my wife will understand all functions!! And Arno is just a great, low key, very knowledgeable sales person we have now leased 3 or 4 cars from him More

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My service appointment went smoothly. Victor is professional and efficient. I am always pleased with the service I receive at Mercedes Benz of Princeton. Victor is professional and efficient. I am always pleased with the service I receive at Mercedes Benz of Princeton. More

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