Victor Rodriguez | Page 2

No pressure...informative sale...easy! F 150 sale was easy. Selection is excellent with great variety of packages. Sales associate was knowlwdgeable and attentive, but not pushy! Dealers F 150 sale was easy. Selection is excellent with great variety of packages. Sales associate was knowlwdgeable and attentive, but not pushy! Dealership has consistently been easy to work with new and used. Jerome and Victor are both good to work with. Jerome in used and Victor with new! More

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Horrible experience I just bought my own car from Autonation Ford in Marietta, highly recommend. So when we came here about a week later to get my husband a car, I knew s I just bought my own car from Autonation Ford in Marietta, highly recommend. So when we came here about a week later to get my husband a car, I knew some things were not right. First off, my husband wanted to get the mustang in orange and we were told by our salesman Victor Rodriguez, that they do not make the car in orange on the ecoboost mustang. So, we settled on a different color and left feeling like we didn't get the best deal. We signed the papers Friday and was told since the car is located somewhere in Atlanta, that it should be here by Saturday. We asked if they would give us a loaner car since I recieved one before I got my new car. They said they don't do that here. So we wait. Turns out the car won't make it untill Monday. No big deal, here comes Monday and they tell us it won't be here till Tuesday, if that. While we've been waiting, I've done some of my own research to find out they DO make the orange for the ecoboost Mustang. We told the salesman today and he played it off that him and the dealership did not know this since they've never had one before. So much for looking, I guess. They told us they will try and get it with the options we wanted. Was told about 4 hours later that we can get it but it will be more expensive, because they can only find one with the specs he wants and it has an extra package we need. Little did he know, that I already found the exact car my husband wants, in orange with all the specs he wants and it is the same price as the one we signed for. I got him to give this information to the sale man and have heard nothing yet. This dealership is horrible. I will never shop here again. This whole time they have been procrastinating and trying to up sale him even though they already know what he wants, and can get the car from Florida. Now I am just waiting to see how long it will take to get the car and if we get the one he wants. If I could, I would cancel this contract with them and go to the dealer that has the car my husband wants and sign the contract with them. I will never come here again, and if you wish to use them, please do your research before coming. They will use all their tricks go buy a car you don't need and/or cannot afford. I will be making sure we take all our service to Autonation Ford from now on. Definitely worth the extra drive. More

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2015 Ford Fusion Hybrid Victor made this experience easy and I will continue to come back to Hardy! Thanks again Victor! My Ford Fusion Hybrid is a joy to drive everyday! Victor made this experience easy and I will continue to come back to Hardy! Thanks again Victor! My Ford Fusion Hybrid is a joy to drive everyday! More

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Great service This place is awesome. Everyone is friendly and super helpful. This was not my first experience buying from a dealership but, I must say that out of This place is awesome. Everyone is friendly and super helpful. This was not my first experience buying from a dealership but, I must say that out of all the other places I've delt with, Hardy Ford was the best. Before I bought here I had work done at the collision center and they were great too. I love the fact that they have free wi-fi and 2 nice waiting rooms. Their prices are fair and their service is great. Victor Rodriguez was honest and worked hard to help me stay within my budget. He was also friendly and helpful. More

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Straight-forward, easy car buying Victor was up-front and friendly through the whole experience. I never once felt uncomfortable or that I was being taken for a sucker. The pricing t Victor was up-front and friendly through the whole experience. I never once felt uncomfortable or that I was being taken for a sucker. The pricing that I received was very fair and transparent. Car options were well explained and available, but by no means stressed or emphasized as necessary. More

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Highly Recommended. My experience with dealers over the years has led me to be rather cynical; however, my experience at Hardy Family Ford has turned that around. I purc My experience with dealers over the years has led me to be rather cynical; however, my experience at Hardy Family Ford has turned that around. I purchased a base model car, and I was treated with the same level of respect and appreciation that I might be had I purchased the most expensive car on the lot. Sabrine was my initial contact; she helped me work to hit a price I was comfortable with and answered all questions about my preferred vehicle before I arrived at Hardy. Once I arrived, Victor took over; he took excellent care of me and provided me with a great customer experience. I aimed to be in and out, but I ended up spending quite a bit of time at Hardy; and I rather enjoyed it. Sabrine followed up with me and assisted as needed making sure I left with my needs met. I also spoke with Ron (I believe this was his name) in Finance to finalize the actual purchasing of the vehicle. My experience with other dealers has led me to believe that this is the part of the process where it can be very risky for the consumer. Ron struck me as honest and knowledgeable, and gave me several options where I felt like I was making an informed decision. He looked for every area I could save money and informed me of many things I was originally unaware of. Overall, I had a very good experience and will be returning. More

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Easy, friendly and no pressure! My first brand new car buying experience, and I couldn't have asked for better service! Everyone was so friendly and patient! Recommended and will def My first brand new car buying experience, and I couldn't have asked for better service! Everyone was so friendly and patient! Recommended and will definitely go back for any further purchases! More

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Kudos Steve Scott " Kudos" Victor Rodriguez provided me with a polite, professional experience in purchasing my new F-150. This is my second vehicle Steve Scott " Kudos" Victor Rodriguez provided me with a polite, professional experience in purchasing my new F-150. This is my second vehicle purchase at Hardy Ford. I was very pleased with his assistance. I am very happy with my truck. Thanks also goes to Jeff with the business end of the sale. More

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We had been thinking about buying a new car for sometime since our current vehicle was nearing 8 years in age. We considered a Ford vehicle because they were the only car manufacturer that did not receive since our current vehicle was nearing 8 years in age. We considered a Ford vehicle because they were the only car manufacturer that did not receive a "bailout" from our government. Our son-in-law Mike Meadows purchased a new 2014 Ford Fusion in February and was pleased with his experience at Hardy Family Ford. We stoppped in one afternoon to get a brochure on a Ford Escape. The salesman that approached us was Victor Rodriguez. His very pleasant manner and easy to-talk-with attitude impressed us. We quickly looked at the 2014 Escape models available, but we were not yet ready to make a purchase. However, we returned the next day and as you say, "the rest is history!" We purchased a 2014 Ford Escape SE EcoBoost. Victor showed us figures that we liked and Dusty made the financial numbers look even better. After driving the car for a week, we came back and met with Frank who helped us better understand the electronics of our vehicle and helped get our cell phone installed. We can definitely say that we had an extremely favorable experience dealing with the Hardy Family Ford employees. We highly recommend Hardy Family to anyone looking for a new or used car. More

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I was looking for a Ford Escape SE. After submitting an online quote request I received a call from Sabrine. She seemed annoyed that I told her I was interested in the SE when my online quote request said online quote request I received a call from Sabrine. She seemed annoyed that I told her I was interested in the SE when my online quote request said I wanted the Titanium. No matter…as soon as I spoke with her at the dealership, Victor took over. Now started every stereotype associated with buying a new car. I was paying cash. Trading in a Jeep Wrangler and paying the difference. I was using the price of the Escape on the Hardy Ford Website as my starting point. After Victor spoke to the sales manager and talked me into a sight un-seen appraisal of my Jeep he returned with a sheet of paper…the price of the Escape was $2,000 more than the price listed on their website. The offer for the Jeep was laughable. When I told Victor that, he flipped over the piece of paper where there was just another number written…he said that was what they could give me for the Jeep and he was just kidding the first time. I asked why he was offering a price on the Escape $2,000 more than what was on their website. First he said that was Ford's price, not Hardy's price…even though it was on the Hardy website. Then he said the online price included rebates for ex-Ford Ranger owners, members of the Farm Bureau or people who were leasing a vehicle and I didn't qualify. So…since it seems they are not familiar with smart phones, I pulled up the website on my phone and showed him the price…and the box that showed the discounts. There was no mention of the Ford Ranger, Farm Bureau, etc. So…he told the sales manager that. The response was "Well does he have the add printed out? If not we don't have to honor the price." So…Victor started the "we're on the same team…we'll show the sales manager…we'll get him to cave." Everything right out of Why People Hate Buying Cars 101. So I got up to leave. Victor stopped me and said he'd try one more time with his manager. That's when I made the mistake of giving him the exact dollar amount I would not go over when writing the check. After another 20 or so minutes of sitting around (keep in mind…I'm not financing…I'm writing a check and driving away…I should have already been home at this point) I walked over to Victor at the Sales Manager's desk and said "I'm going home. If you can get to my price…I'll come back tonight with the Jeep and finish the deal." BAM…the Sale's Manager jumped out of his seat…stuck out his hand and said "Deal." Then he made a big to do about taking a hit on the Jeep and he'd just eat it if he couldn't get the money out of it. When Victor and I walked away Victor acted like we just beat the big, bad Sales Manager. He was telling me how upset the Sales Manager was for giving the Escape away. Really!?!? Then I have to wait for the finance guy. Even though I'm not financing it. So I get into his office and he's throwing forms at me faster than you can imagine…Quickly explaining what I'm signing. Of course…I got my price (heck…even 1 penny less) so I barely look at anything other than the signature line. I get home and I'm just thankful that what should have been a 30-minute transaction is over and I can relax. I start looking at the paperwork. While the check I wrote was actually 1 penny less than I told them was my "highest amount" I noticed a line item for $840 for the extended service plan!?!?!? The first thing Victor told me was that all Escape's came with a 7-year/125,000 Powertrain Warranty for the rest of the month. So why did I see a charge for $840. Does that mean that I could have actually paid $840 less than my "highest amount." Hey…my fault for not reading everything before I signed it. Like I said…when they agreed to my check amount I was just happy to get out of there. And of course…that is part of their ploy. Annoy them just to the edge and then make them believe that they wore you down… I did email Victor the next morning asking about the $840. I haven't heard back. Heck…he sent me an email congratulating me on the purchase which I received before I even left the dealership that night so not hearing back about the $840 is a little surprising. I went to Hardy because of the nearby location…because of the commercials…"We love ya and we need ya." Well…I love the new Escape. But I won't be back. More

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