Vin Kjersgaard | Page 35

I saw an ad on the Internet for a used 2003 tahoe. When I arrived at the dealership I was greeted by Vin. He took me out to the lot to look at the truck and then a test ride. After explaining my situation to arrived at the dealership I was greeted by Vin. He took me out to the lot to look at the truck and then a test ride. After explaining my situation to him he took all my info as well as my co-signer and went to work on my deal. It came to light that there were a few complications and Rob then went to work on getting my loan approved with a different bank then the original bank we started with. Over all I was pleased with there service and willingness to help get my deal done. I think it would have been nice had the service dept not charged me almost ten dollars so that I could have a second key for the truck made when I picked it up and found that there was only one key for it. Although I felt a bit better when Vin told me that I could bring the truck back to have the rug cleaned up more free of charge. More

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Good guy very friendly good experience at dealership truck had some brake issues but they fixed for free and it appreciate that plus the wash of truck truck had some brake issues but they fixed for free and it appreciate that plus the wash of truck More

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From the moment I sent an on-line inquiry regarding the GMC Acadia, Northwest Hills was responsive. In particular, Vin Kjersgaard called me on his day off to schedule an appointment with me. When my wife GMC Acadia, Northwest Hills was responsive. In particular, Vin Kjersgaard called me on his day off to schedule an appointment with me. When my wife and I arrived, Vin was in a meeting, but his colleague, David Paolino, greeted us and spent over 45 minutes of his time going over the vehicle and taking us on a test drive. When we came back, we were offered coffee and sat down with Vin and subsequently agreed on a price which we felt comfortable with. We noted a couple of items that needed to be addressed and Vin was quick to resolve them without fuss. The week of pick-up was disrupted several times due to weather and circumstances but all the while Vin ensured that the vehicle was clean and ready for delivery. When we arrived for pick-up, Vin spent about 1 1/2 hours patiently going over all the features of the vehicle again, even helping us set up our On-Star account and Bluetooth for our phones. He then gave us a tour of the entire facility, introducing us to key members of the service team. The day after pick-up we thought of and noticed a couple items that had been overlooked (after all, buying a car is not something we do frequently). But, after I called Vin and discussed it with him, he was quick to respond to our satisfaction. Throughout the process, Vin was knowledgeable, friendly, responsive, and not pushy. I would be proud to recommend him. More

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He was very patient, kind and he described the vehicle in specific details. He wasn't forceful or pushy to try to sale us the car, our experience with him was very good, if we are in the market for another specific details. He wasn't forceful or pushy to try to sale us the car, our experience with him was very good, if we are in the market for another vehicle, we will definite contact him again. More

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My husband and I had a horrible time with another dealership and we were thinking of not even buying a car. We decided to check out Chevy and see what they had to offer. From the moment we walked i dealership and we were thinking of not even buying a car. We decided to check out Chevy and see what they had to offer. From the moment we walked in, it was a great experience. Vin, our salesman, was awesome! He wasn't pushy at all. He knew what he was talking about and helped us decide on a new car. Everyone was a pleasure to work with, right down to signing the papers with Darren. They all made the experience a pleasant one. We love the car and would recommend this dealership to anyone and everyone. More

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I travelled to Northwest Hills dealerships because they had vehicles that were not available in western Mass. Vin took the time to show me any vehicle I wanted to see. He sensed that I wasn't thrilled with had vehicles that were not available in western Mass. Vin took the time to show me any vehicle I wanted to see. He sensed that I wasn't thrilled with any of the vehicles I had test driven and directed me to a car that he thought would be a better fit for me. I hadn't really considered that model before, but I liked it right away. I would likely have gotten a better deal in Massachusetts, but I probably would not have gotten the right car for me. That is why I chose to buy at Northwest Hills. -Tim S. More

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Overall, this was a great experience. We have been searching for our next car for over a year and have visited many dealerships and wholesalers. We had a very specific car in mind including options. I searching for our next car for over a year and have visited many dealerships and wholesalers. We had a very specific car in mind including options. I found this particular car on cars.com and there was not even a photo of it posted yet, just mileage and a few particulars. When I came to see the car, it was very raw and I was told it needed a transmission. Since I had lost the last three previous cars we were ready to buy, it asked to put a deposit on it and was told that I could and if the transmission was not fixed to my liking, or if the scratch repair on the door was not done well enough, I could have my deposit back. This gave me the confidence to move forward with the sale. At the end of the day, when Vin called and said that the car was ready, it was and looked great. It drove well and was now certified (not part of the original agreement). That was definitely a plus. They went through the car and replaced the rear brake pads and rotors. I am very pleased with the level of service that I received from everyone at the dealership. I would absolutely recommend others to shop at Northwest Hills. Not everything went as smooth as it could have, but I consider how a dealer handles the "bumps" when making my choice to buy a car. The Nav DVD had gotten scratched but I had seen it work on our test drive but it would not load when I picked up the car. Without me asking, they ordered a new DVD. Also, I had switched from transferring my Mass plates to this car to getting a whole new registration in CT. Fortunately, this was handled very well and they did not make me feel like I was being a pain in the neck, when I kind of was. The only thing that could have been done better would be to have a more formal "quote" available to send electronically to spell out the incidentals that go with the purchase. At the end of the day, we got exactly the car we wanted, for a few thousand less than others we saw, and we were approved for financing at a much better rate than we thought possible with our credit. More

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Vin Kjersgaard was totally awesome. Not pushy in way. Felt he was someone honest, someone I wanted to deal with. Will go again when needed. Felt he was someone honest, someone I wanted to deal with. Will go again when needed. More

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Most people don't like dealing with car salesman. At this dealership it is a pleasant experience with none of the nonsense that was the norm in car buying. Communication was very good, and everything an this dealership it is a pleasant experience with none of the nonsense that was the norm in car buying. Communication was very good, and everything answered in a timely manner. The controls for the car were explained in great detail, and everything including phone connection was all set up for me. More

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Sales answered all our questions and found answers to others. After the sale the salesman went out of his way to ensure we were completely staitsfied with every detail. The business manager explained eve others. After the sale the salesman went out of his way to ensure we were completely staitsfied with every detail. The business manager explained every aspected for the sale and made sure we understood it. More

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