Vince Souza | Page 2

nothing do. even no cleaning before pick up my car. i received a dirty car. never buy any from here！bad price，bad service！ even no cleaning before pick up my car. i received a dirty car. never buy any from here！bad price，bad service！ More

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They made the process very easy and gave me a good deal based on public information of sale prices for my model. based on public information of sale prices for my model. More

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My salesman did a great job. Very nice to work with and recommend him name is Wilson. Very nice to work with and recommend him name is Wilson. More

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BMW Sudbury used creativity, commitment to customer satisfaction and a "can-do" attitude to save my original deal which almost died because of unforeseen damage to the vehicle that was initially reserv satisfaction and a "can-do" attitude to save my original deal which almost died because of unforeseen damage to the vehicle that was initially reserved for me. Cassie Bell and Vince Souza were truly professional and a pleasure to work with. More

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Great sales experience. Rob listened to and addressed my purchase needs, and answered question and was available to assist me in understanding the technology features of the Rob listened to and addressed my purchase needs, and answered question and was available to assist me in understanding the technology features of the car. More

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Jack was a good communicator and helped me through the process. Overall experience was good. process. Overall experience was good. More

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Excellent customer service. Special thanks to Robert P who went above and beyond to make the whole process stress free and smooth. The i4 is absolutely superb! Special thanks to Robert P who went above and beyond to make the whole process stress free and smooth. The i4 is absolutely superb! More

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After some issues making first contact, I had a pretty great initial impression with BMW of Sudbury and within a day made my way down and completed purchase of a new M440i. However - I still don't have my great initial impression with BMW of Sudbury and within a day made my way down and completed purchase of a new M440i. However - I still don't have my vehicle a week later and have no idea when I will receive it. As an out of state resident (New Hampshire) - the car delivery process from Mass usually requires a trip to the local town hall from a representative of the dealership. I was aware of and familiar with this process from previous car purchases in Mass. It is about a 50 minute drive from the dealership to my town hall which is not nothing - but also it is probably the closest/second closest possible NH town from their dealership (40 minutes driving in Mass, 10 in NH). After promptly providing all additional information that the dealership needed, I waited 4 total days and 2 business days without hearing anything. It took reaching out to the GM to hear from someone and even then just a vague "we are trying to find someone to facilitate delivery on Wed/Thursday fi possible". After that - radio silence for another day and a half before reaching someone who said they would look into it in the morning and then nothing. It's now been a week since signing the final paperwork and not only do I still not have my car - I don't have a date scheduled or even a time frame. This will have to occur during business hours and something I will have to schedule around work and they are not interested. Seems that once you sign the paperwork and the sale is official - you, the customer - no longer matter. More

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Vince and Jack were super helpful. We came all the way from NY but they made my car buying experience very smooth. We came all the way from NY but they made my car buying experience very smooth. More

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Overall my experience dealing with George personally was very good. Unfortunately when my husband went to check out the car it was George’s day off and despite making an appointment he had to wait over 30 m very good. Unfortunately when my husband went to check out the car it was George’s day off and despite making an appointment he had to wait over 30 minutes before he ultimately left since he had another commitment. More

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