Vincent Gonzalez
Vincent Gonzalez at Subaru of Utica

Vincent Gonzalez | Page 20

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
192 Reviews
4.8

192 Reviews

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192 Reviews of Vincent Gonzalez

January 27, 2024

Dealership Rating
Employee Rating

Service was amazing. Always a pleasure going there. Work was done on my car quickly. Great atmosphere would recommend it to my family and friends. More

by MIMA2122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 30, 2024

Subaru of Utica responded

Hello Mima, We're always happy to have you visit us, and the pleasure of working with you is ours as well. It makes us proud to be your trusted vehicle service provider and to have earned your recommendation. Thank you very much for the kind feedback regarding the timely service and great atmosphere you continue to enjoy at our dealership. Our online reputation is important to us, and given the positive nature of your review, we think you may have unintentionally awarded us one star out of five. If this was an error, would you mind updating your rating to accurately reflect your experience? Your satisfaction is a top priority, and if you do have concerns, we want to ensure they are promptly addressed. Please email your preferred contact information and availability to me at danielperkins@carbonecars.com and I will reach out to you at the earliest opportunity. Thank you, Dan Perkins Service Manager danielperkins@carbonecars.com

January 27, 2024

Dealership Rating
Employee Rating

Great service! Great staff! Great communication, always giving me updates. I like the added feature of the video. More

by JPITALI97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Basset

Jan 30, 2024

Subaru of Utica responded

Hello, Thank you very much for the wonderful feedback. It's always great to hear a guest of ours valued the video service feature we offer, and your commendations regarding the great experience you enjoyed mean a lot to the team. Our online reputation is important to us, and given the positive nature of your review, we think you may have unintentionally awarded us one star out of five. If this was an error, would you mind updating your rating to accurately reflect your experience? Your satisfaction is a top priority, and if you do have concerns following your visit, we want to make sure they are promptly addressed. Please email your preferred contact information and availability to me at danielperkins@carbonecars.com and I will reach out to you at the first opportunity. Dan Perkins Service Manager danielperkins@carbonecars.com

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