Vincent Gonzalez | Page 19

Subaru of Utica responded

Hello, Thank you for both your commendation and critical feedback. We understand it is upsetting when efforts to communicate with our team are unsuccessful and regret any frustration you were caused. Your concerns with phone calls going unanswered or unreturned will be discussed with our team and we'll work to improve in those areas moving forward. It is important to us that our customers are happy with the level of support they receive. If there is anything I can help you with, please feel free to email your contact information and availability to me at danielperkins@carbonecars.com and I will reach out to you at the first opportunity. Dan Perkins Service Manager danielperkins@carbonecars.com

Subaru of Utica responded

We're glad to know that you had a pleasant experience with our service department at Subaru of Utica. It's great to see Vinny and the team kept you well-informed throughout your visit. We appreciate your kind words, thank you!

Subaru of Utica responded

We appreciate your kind words. We're glad to know your service was quick and seamless. Alan and our team at Subaru of Utica always aim to provide the best experience. If there's anything else we can do for you in the future, reach out anytime.

Subaru of Utica responded

We appreciate your support and feedback about the efficient service and clean waiting area here at Subaru of Utica. Let us know if we can assist with anything in the future!

Subaru of Utica responded

Kind feedback like this will certainly bring a smile to Vincent's face! Thank you very much for complimenting the friendly assistance you continue to receive while working with him here at Subaru of Utica. It's our pleasure to have you visit as well and we look forward to your next return.

Subaru of Utica responded

Nothing beats that feeling of seeing when a team effort earns thoughtful feedback from a valued Subaru of Utica guest. Joanne, Nick, Rich and Vinny will be proud to hear their knowledgeable assistance and customer-centric service earned such high praise. We're grateful for having you as our service customer and look forward to working with you again through the future.

Subaru of Utica responded

Karen! Thank you so much for trusting us with your vehicle service needs here at Subaru of Utica. Feedback like this truly brightens the day for our team. It's our pleasure to have provided you courteous, knowledgeable, prompt and informative assistance, and we're proud to have earned your recommendation. Safe travels and we'll see you again next visit!

Subaru of Utica responded

Hello, Thank you for your patience and understanding as we worked to resolve the issues your vehicle was experiencing. Your time is valuable, and we sincerely regret the inconvenience you were caused by having to return to us for follow-up service. We'll strive to ensure occurrences like this are avoided whenever possible in the future and hope you'll continue to trust us with your automotive needs. If I can be of any additional assistance with this matter or you have other areas of concern, please email your preferred contact method and availability to me at danielperkins@carbonecars.com and I will reach out to you at first opportunity. Dan Perkins Service Manager danielperkins@carbonecars.com

Subaru of Utica responded

It was our pleasure to get you fixed up and back on the road, and to be able to accommodate your travel needs while we tended to your vehicle. Thank you for trusting us with your vehicle's care at Subaru of Utica. Safe travels and we'll see you again next visit.

Subaru of Utica responded

We're glad to know you had a positive experience with our team at Subaru of Utica! It's great that we could assist promptly and courteously. Thanks for your review, and feel free to stop by anytime - no appointment necessary!