"We bought a brand new Acura from here. Added extended..."
We bought a brand new Acura from here. Added extended warranty and GAp insurance. Went back 4 days later to cancel and they said they will cancel and credit the money back to our loan amount. We have been back to Acura 2-3 times to address this issue. We have been told it'll get take care of but it has not. It's now been 7-8 months.
We purchased an Acura from Elk Grove Acura recently. We had a very good experience here. Our salesman Bob Holmes was very knowledgeable and helpful as well. Our experience in the financing department was good as well.
We would definitely return to this dealership.
Other Employees Tagged:
"Amazing experience "
Robbie gave us an amazing experience. And I can’t be anymore in love with my car. Best birthday present I could get thus far.
"Great buying experience!"
I have owned my car for 12 years so I had anxiety going into the dealership. Remembering my past experience and how long the process took to buy a car I was dreading it. However Jason was very down to earth and professional. The process was very easy and we had a very good experience. I am very happy with my purchase.
"Great Experience with Elk Grove Acura "
Came here on the Memorial weekend to check out a good truck and Vinny was able to deliver the very professional customer satisfaction. I'm very impressed with the services that Vinny could provide. He was so patient to discuss with me about the needs and expectations that I was looking for.
"Smooth Sales Transaction"
on Friday, March 10th, 2017, my daughter brought me to Elk Grove Acura to browse around for a certified pre owned Acura MDX or RDX. Upon our arrival, we were casually looking around the lot & was warmly greeted by Vinny. We introduced ourselves & my daughter gave Vinny the basic breakdown of my situation & what I needed from the needs of a vehicle to the financial aspect. Vinny assured us that he would be able to help us best to his ability as he was not only a salesman, but also a financial manager. For my daughter, knowing that made the visit a lot easier as there was no need for her to speak to multiple people during any part of the entire process. Working with multiple people during a sale is not something I like. Things discussed get lost in translation & that is where confusion & disappointment happens. With Vinny, he listened thoroughly to what I was looking for within a vehicle, the type of vehicle as well as what I could afford monthly. He did not try to sell me something that I did not want. He made us feel appreciated & important. This does not always happen with other dealerships. Vinny helped us find the perfect Acura RDX to work with my budget & wants as well as needs. The sales transaction as far as paper work goes, was so easy & stress free. I am now enjoying a beautiful certified preowned 2014 Acura RDX. I recommend seeing Vinny for your future vehicle purchases!
Purchased a new MDX for the wife and the whole experience was pretty painless. Worked with Vinnie for the test drive and the buying process, he is knowledgeable on his products and vey low key on the sale side of the process. Highly recommend you visit with this group if you are in the market for a vehicle purchase.
"Purchasing a CPO"
We recently purchased a 2015 CPO Acura RDX. Our Sales Associate Vinnie Hoang was friendly, low key, cooperative, and I feel worked with us quite well. We all know the pricing information is readily available on the Internet. Our final price was a bit better than KBB. Bottom line? EGA made money....we saved money....and free hand car washes!
I'd not hesitate to recommend Elk Grove Acura and Vinnie Hoang.
Doug from parts introduced himself and presented us with Acura umbrellas. Very nice gesture. Eddie worked with us on financing. Very smooth transaction.
FYI: My father bought a VW from Lasher Niello in 1959.
"got the run around on trying to conform an appointment"
got the run around on trying to conform an appointment, and the car I purchased only came with one key and they would not get me another spare.
The sales staff is wonderful. They delivered what was asked of them from price to experience. They didn't try to push different services on us for more price like Toyota of Elk Grove. They listen to what I wanted for a customer not their bottom line. Highly recommended.