Vinny Khatib

On June 6th, my mother—who has been a loyal Kia and Hyundai customer for years—brought her vehicle in for service at this dealership. We did not hear a single update until July 8th, when I called my Hyundai customer for years—brought her vehicle in for service at this dealership. We did not hear a single update until July 8th, when I called myself to check in. At that time, I was told the issue appeared to be a sensor problem that could be covered under warranty. My mother was asked to provide her license, registration, and maintenance records, which she submitted that same day after receiving a text message from the service department. On July 9th, I followed up via text and voicemail—no response. On July 16th, I called again and was told someone would reach out. Later that day, I finally received a call stating that the issue was now sludge in the engine, not a sensor. We were told documentation and photos would be sent over that day. The only thing we’ve received so far is a vague note saying there was “no oil on the dipstick” when the vehicle was brought in. Since then: • No one has followed up. • No documentation or photos have been provided. • I have called four times today and my mother has called twice, all with no response. • A text sent on Saturday also went unanswered. Timeline Summary: 1. June 6 – Vehicle dropped off. 2. June 6–July 8 – No contact or updates. 3. July 8 – Told it’s a sensor issue under possible warranty. 4. July 16 – Told it’s an engine sludge issue instead, despite full maintenance records. 5. No supporting documentation or photos have been provided. 6. Calls, emails, and texts have gone unanswered. 7. The vehicle has now been in the dealership’s possession for over 7 weeks. 8. A complaint has been filed with the Better Business Bureau. This level of communication and service is unacceptable. At this point, we expect: • A full written diagnosis with proper documentation and photos • A clear explanation for the conflicting information we’ve received • A concrete plan for resolution, including when and how the vehicle will be repaired or returned More

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The service writers at Central Kia are outstanding. We are very professional and concerned with getting the job completely done with no extraneous extra cost tacked on. I know and dealing with the serv We are very professional and concerned with getting the job completely done with no extraneous extra cost tacked on. I know and dealing with the service writers there that I will get exactly the repair that’s required and not any other tacked on extra charges. They are the best crew I have ever worked with in my life. Kudos to Management for empowering their people to do a good job and save the customer money. More

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THIS LOCATION STOLE MY MONEY AND DESTROYED THE RESALE VALUE OF MY CAR. What Kia won't tell you is the resale value of your car will plumet once its off the lot since they don't know how to fix the securi VALUE OF MY CAR. What Kia won't tell you is the resale value of your car will plumet once its off the lot since they don't know how to fix the security issues associated with their cars. My wife's 2020 Kia and my 2019 Forte have been cur in half due to all of the KIA BOY BREAK INs that have been occurring and the company will do nothing to fix it until your car gets destroyed. Then, when I took it to the dealership, they couldn't even replace my key fob and now I have to unlock my car with a key fob and start my car with a spare key, destroying the resale value of my car and screwing me over in the process. No problem. Im coming up there in the next couple of weeks and expect some definite answers. DONT BUY ANY KIAS FROM THIS COMPANY. More

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The service was excellent, thanks guys for everything. I would definitely comeback for my break pads change. I would definitely comeback for my break pads change. More

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Staff are good and served well. Only issue us Indid not get my color. Overall satisfied with service. Only issue us Indid not get my color. Overall satisfied with service. More

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The service was great, every one was nice. would recommend Kia service centers to a Friend. recommend Kia service centers to a Friend. More

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Vinny Khatib for the win! Single mom, 8months pregnant (at the time) and was in an absolute hopeless situation with my car at the time. It was a 2 door sports car, but with 1 c Single mom, 8months pregnant (at the time) and was in an absolute hopeless situation with my car at the time. It was a 2 door sports car, but with 1 child, and a baby on the way, I HAD TO get out of that car and into another one that better suited my needs. I was turned down by every dealership I went to until I received a random call from Vinny @ Kia in Plano. Call it a stroke of random luck, or divine intervention, Vinny worked tirelessly to try and help me out of the seemingly hopeless situation I was in; all the while, telling me not to give up hope. True to his word, within a couple of days, I walked out of that dealership a proud owner of a BRAND NEW Kia Soul! (I still love it!) How many dealerships/car salespeople can you write about who are honest? Not many (if any). Vinny is your go-to guy and Central Kia of Plano has a customer for LIFE - Me! (Vinny, you'd better not quit there! Lol). I look forward to working with him again, most definitely. - Nicole More

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