Vivian Montes

They kept me updated and provided good information The communication was great regarding my vehicle communication was great regarding my vehicle More

by kate26 Verified Customer Verified Customer

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Vivian has to be one of the best in the entire Mercedes organization. I’ve dealt with several Mercedes dealers in my lifetime and nobody has ever been better or equal to Vivian. organization. I’ve dealt with several Mercedes dealers in my lifetime and nobody has ever been better or equal to Vivian. More

by BOYDHENDRICKSON Verified Customer Verified Customer

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I had an excellent experience. Vivian and the technician paid great attention to detail. Communication was outstanding! My concerns were fully addressed and solved. Vivian and the technician paid great attention to detail. Communication was outstanding! My concerns were fully addressed and solved. More

by mjgittleman Verified Customer Verified Customer

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Knowledgeable, pleasant, very straightforward with the information. Snow hidden agenda. Harness regarding pricing. I mean no hidden agenda information. Snow hidden agenda. Harness regarding pricing. I mean no hidden agenda More

by marion.walker Verified Customer Verified Customer

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Vivian was very thoughtful, professional, and pleasant to work with. She was very friendly and helpful. Clearly an asset for your company. work with. She was very friendly and helpful. Clearly an asset for your company. More

by rob@rlbolick.com Verified Customer Verified Customer

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Great service from a very helpful service advisor Vivian Montes. I will always use Ken Garff Mercedes. Montes. I will always use Ken Garff Mercedes. More

by scottpugh Verified Customer Verified Customer

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Vivian is always professional and helpful! !! She is always willing to help find the best solution for you! I highly recommend her! !! She is always willing to help find the best solution for you! I highly recommend her! More

by patriciamelrose Verified Customer Verified Customer

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This service was for a recall, call a brake rotor, sensing tool. Service department could have just given me this tool and let me go home instead they made me leave the car and spend half a day of my sensing tool. Service department could have just given me this tool and let me go home instead they made me leave the car and spend half a day of my time going back-and-forth. This was ridiculous. More

by jimkoos Verified Customer Verified Customer

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I have a great experience each time I visit this dealership. Staff are friendly and helpful. dealership. Staff are friendly and helpful. More

by steffaniebert Verified Customer Verified Customer

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Couldn’t be happier with the Service quality , customer service , pricing , timeline , overal experience , they are very professional and knowledgeable service , pricing , timeline , overal experience , they are very professional and knowledgeable More

by Helheleh Verified Customer Verified Customer

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