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Vivian Montes
Vivian Montes
Service Advisor
Ken Garff Mercedes-Benz of Salt Lake City
575 South State Street
Salt Lake City, UT 84111
130 Reviews
130 Reviews
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130 Reviews of Vivian Montes
Verified Customer
May 27, 2025
I took my 2021 S-580 in at the appointed time to have a recall taken care of. They signed me in and gave me a rental car for the day. But three hours later, they called saying that they did not have the p recall taken care of. They signed me in and gave me a rental car for the day. But three hours later, they called saying that they did not have the part to make the recall repair. What a waste of time for me and for the dealership. For some reason, the dealer's parts department, service department and service desk are not communicating. More
by roger56
Other Employees Tagged: David Laccoarce
May 26, 2025
Everything and everyone was awesome! Clean and very professional! Will be coming back for all of my services! Clean and very professional! Will be coming back for all of my services! More
by dennisxo
Other Employees Tagged: Chris Keddington, Brian Black, Brian King
May 24, 2025
I received great service from Vivian. She was able to schedule my service appointment promptly; my car was ready when promised; and she kept me informed along the way. She was able to schedule my service appointment promptly; my car was ready when promised; and she kept me informed along the way. More
by jamesblanch
May 08, 2025
Vivian was very helpful. She even sat in my car and helped me plan a trip to Sun Valley including stops to charge along the way. She even sat in my car and helped me plan a trip to Sun Valley including stops to charge along the way. More
by schades0
Other Employees Tagged: Dave Laccoarce
April 29, 2025
Vivian, in service, is simply outstanding. I have been a customer of Garff Mercedes for over 40 years. Vivian is a perfect example of why I will keep coming back. And I must mention Toni, wh I have been a customer of Garff Mercedes for over 40 years. Vivian is a perfect example of why I will keep coming back. And I must mention Toni, who fields calls to service, she has such a memory and always so pleasant, kudos! More
by ray@kimber.com
Other Employees Tagged: Dave Bennion, Toni Seely, Brett Robinson
April 29, 2025
Best service department ever! ! However, the person that put this dealrater together needs to work on it a little more. Not very reactive to me trying to type in info !!!! ! However, the person that put this dealrater together needs to work on it a little more. Not very reactive to me trying to type in info !!!! More
by TANNIEHYDE
April 26, 2025
Excellent customer service both in sales and service. The service staff always goes above and beyond. True professionals. The service staff always goes above and beyond. True professionals. More
by stephanie2051
Other Employees Tagged: Dave Bennion, Toni Seely, Cameron Telford, Braiden Draper, Colton Pearson
April 08, 2025
Vivian montes is amazing mechanical advisor, she makes my cars run like a clock thanks, I recommend her deeply, also the hole dealership is very helpful,, sincerely,, Gustavo pascual,,,,, my cars run like a clock thanks, I recommend her deeply, also the hole dealership is very helpful,, sincerely,, Gustavo pascual,,,,, More
by Pascualenterllc
April 01, 2025
Great service! Vivian was very accommodating and made sure that everything was taken care of. Great communication and work was done on time. Thank you Vivian was very accommodating and made sure that everything was taken care of. Great communication and work was done on time. Thank you More
by Al Farshchian
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