Vladimir Kochubey | Page 78

Appointment didn’t mean much This particular dealership seems way too small for the number of customers and at least for me, tends to take longer than estimated for service appoin This particular dealership seems way too small for the number of customers and at least for me, tends to take longer than estimated for service appointments. This last appointment, for example, was just an oil change and tire rotation. I was told 1.5 hours when I checked in for my appointment. After more than 2 hours had passed, while I waited in the waiting room, I had heard nothing so I inquired as to the status. Well, they had just started ikon the vehicle. At least an update would have been nice, but I would have expected an appointment to be finished in time or at least close to it. It took nearly double the time. And it took almost a week just to get the appointment. Service personnel were nice, and the manager tried to explain the situation and make it right, but to me that was too late. Management seems to be aware of the problems, but don’t seem to be doing much about making it better. More

by John S in ATL Verified Customer Verified Customer

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Service great. Only area I questioned is GM warranty work. The warranty for fuel injectors on a $70,000 vehicle should be much better then 35,000 miles. Only area I questioned is GM warranty work. The warranty for fuel injectors on a $70,000 vehicle should be much better then 35,000 miles. More

by BDIDICHER Verified Customer Verified Customer

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In the Grip of Grace: This Dealership's Service Center proudly takes great care of their customers making sure needed repairs are understood, addressing any and all concern This Dealership's Service Center proudly takes great care of their customers making sure needed repairs are understood, addressing any and all concerns. They take it to a higher level making sure everyone is satisfied. If anyone came into their facility not feeling 100% they would surely leave feeling loved and certainly cared for. More

by Sharing the Goodness Verified Customer Verified Customer

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CUSTOMER SERVICE DRIVEN I came in for a scheduled service in the a.m. and it was already crowded. The staff was very attentive to us that were waiting in line, assuring us th I came in for a scheduled service in the a.m. and it was already crowded. The staff was very attentive to us that were waiting in line, assuring us they would get to us soon as possible. I was asked if I had an appointment for my service. When I said yes, I felt like that meant something to them. I expected to be there for hours because of the amount of people waiting for service, but I was pleasantly surprised. I felt like my appointment time was honored and they got me in and out as quickly as they could and my service was well done. More

by linda.ross Verified Customer Verified Customer

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2015 Impala Vladimir and Eric did an exemplary job with a very difficult situation on my car. It is a very difficult job tracking electrical problems when the car Vladimir and Eric did an exemplary job with a very difficult situation on my car. It is a very difficult job tracking electrical problems when the car does not want to cooperate with coding. While it took a couple of weeks to solve, they kept on it, and I appreciate their diligence to serving the customer. I have brought both my Chevrolets back because of their commitment to their customers. Allayne Brackbill More

by ABRACKBILL Verified Customer Verified Customer

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Software Updates My software updates were completed in a timely manner. I've dealt with Vladamir for years. I've dealt with Jim Ellis exclusively for fifteen years. My software updates were completed in a timely manner. I've dealt with Vladamir for years. I've dealt with Jim Ellis exclusively for fifteen years. More

by Brian Smith Verified Customer Verified Customer

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They fix their mistakes I went in for a repair that they could not get taken care of the first time, due to lack of materials. However, they fixed the repair and also took c I went in for a repair that they could not get taken care of the first time, due to lack of materials. However, they fixed the repair and also took care of me having to wait so long. I am pleased with how they own their mistakes and make them right. Nobody is perfect, so it is really great when Vlad admitted the issues and made them right. I am very happy. More

by jeaglen Verified Customer Verified Customer

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Sueann was fantastic. Sueann went above and beyond for me. She was a careful listener and then took action to get my vehicle repaired timely and cost effectively for me. Sueann went above and beyond for me. She was a careful listener and then took action to get my vehicle repaired timely and cost effectively for me. And one of the technicians agreed to come in early to finalize the work on my vehicle so I could pick it up in time to leave for a trip. I was so impressed and thankful that Sueann and the team gave me such great service. More

by JGILSON0 Verified Customer Verified Customer

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5-Star Rating Again Since purchasing my vehicle at Jim Ellis Chevrolet, I have always rated them 5 stars, except the previous time. However, once again, this visit was t Since purchasing my vehicle at Jim Ellis Chevrolet, I have always rated them 5 stars, except the previous time. However, once again, this visit was top notch and once again, I rate them *****. Vladimir was helpful, instructed the other advisor that my situation was an emergency (battery dying) and I was in and out in 1.5 hours...on a Saturday! More

by DKH.ATLANTA Verified Customer Verified Customer

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Ac problem I took my chevrolet silverado 2014 twice to fix the ac they still have no fixed yet. I just paid to much maney now I don't if I should take back or I I took my chevrolet silverado 2014 twice to fix the ac they still have no fixed yet. I just paid to much maney now I don't if I should take back or I just should go somewhere else More

by amador1431 Verified Customer Verified Customer

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