Wade Gilbertson
Wade Gilbertson at Rapids Honda

Wade Gilbertson | Page 5

Sales Manager

Rapids Honda

1950 Gateway Dr NW
Coon Rapids, MN 55448

not yet
rated
165 Reviews
not yet
rated

165 Reviews

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Industry Experience

24 yrs, 5 mos

165 Reviews of Wade Gilbertson

September 21, 2021

Dealership Rating
Employee Rating

Wade was very great, he clearly explained us thought out the process. More importantly, he is very patient, thanks a lot for your help, Wade. More

by Huy Nguyen
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roy Lacey, Jolene Nguyen

Sep 21, 2021

Rapids Honda responded

Thank you, Huy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Wade met your expectations. Thank you again for choosing Rapids Honda, we look forward to having you as one of our valued customers for many more years to come! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 17, 2021

Dealership Rating
Employee Rating

The service was great and everyone is so nice. They made up for the awful experience I had at the Brooklyn Park Honda. More

by caritaraeg
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marlin Haney

Sep 19, 2021

Rapids Honda responded

Thanks for sharing your thoughts about your experience with Rapids Honda. We appreciate your business and hope to see you again soon! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 15, 2021

Dealership Rating
Employee Rating

I had a great experience. The service was great, the people were even better. Thank you. More

by lalagnolaurine
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Katie Young

Sep 16, 2021

Rapids Honda responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 05, 2021

Dealership Rating
Employee Rating

I enjoyed the experience until I ran into a problem before I came back to give a copy of my title. Unhappy that my sales rep didn't bother with my email to let him know and ask for help. More

by sassyhotlady
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jorge "Jorch" Espinosa, Joel Bringle, Hamdija Mustafic , Jake Braun, Travis Johnson, Eric Mulvihill, Roger Thomas, Katie Young

Sep 07, 2021

Rapids Honda responded

Thank you so much for your feedback! While we are glad that you had an overall positive experience, we apologize for any lack of communication on our part. Thank you for choosing Rapids Honda, we hope you will give us another opportunity to serve you! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

September 03, 2021

Dealership Rating
Employee Rating

Love this dealership. From sales to finance to service...excellent place to do business. The free car washes are a fantastic perk as well. Highly pleased. More

by badgeinblue
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Zastrow

Sep 03, 2021

Rapids Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rapids Honda. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 26, 2021

Dealership Rating
Employee Rating

Promise big , deliver small describes this dealership. Was told floor mats and undercoating included. They reneged on the undercoating sending me a check instead. Floor mats were made available 2 months a More

by fordsrule65
Customer Service
Friendliness
Price
Recommend Dealer
No
Sep 12, 2021

Rapids Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 20, 2021

Dealership Rating
Employee Rating

Great sales experience. A knowledgeable salesman, provided the right information to make the decision that much easier. Ensured that all my questions were answered and followed up after the sale More

by Carrie m
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kristina Andriyesh

Aug 23, 2021

Rapids Honda responded

It's fantastic to hear, Carrie, that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Rapids Honda! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 20, 2021

Dealership Rating
Employee Rating

Very efficient with the 6 month check of my new CRV. Marlin was helpful with questions I had about the electronics on my car and radio set up! More

by joan.overton
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Marlin Haney , Kevin Kue

Aug 20, 2021

Rapids Honda responded

Thank you for your business and this review, Joan. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

August 12, 2021

Dealership Rating
Employee Rating

Your $1159 add on of Auto Butler and Diamon should be a customer choice. Although it is on your website it’s deceiving to most buyers More

by lgiese69
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kristina Andriyesh, Maddie Campbell, Roy Lacey

Aug 29, 2021

Rapids Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. We hope to connect with you soon to discuss this in more detail. Thank you! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

Aug 30, 2021

lgiese69 responded

Is this another computer generated response? I told Wade I wanted absolute no addons to the vehicle yet they still tried slipping the almost $1200 through the cracks. How about some of that money back? Do you try doing that to all your customers?

August 11, 2021

Dealership Rating
Employee Rating

Everyone at Rapids Honda was great. Wade was friendly, knowledgeable and listened carefully to what We were looking for and what we needed in a car. More

by davidcom
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Katie Young

Aug 11, 2021

Rapids Honda responded

David, Thank you so much for your wonderful review! We are thrilled that Wade had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Rapids Honda! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

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