Wade was very great, he clearly explained us thought out
the process. More importantly, he is very patient, thanks a lot for your help, Wade.
the process. More importantly, he is very patient, thanks a lot for your help, Wade.
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by Huy Nguyen
Verified Customer
Verified Customer
Other Employees Tagged:
Roy Lacey, Jolene Nguyen
Sep 21, 2021 -
Rapids Honda responded
Thank you, Huy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Wade met your expectations. Thank you again for choosing Rapids Honda, we look forward to having you as one of our valued customers for many more years to come!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
The service was great and everyone is so nice. They made
up for the awful experience I had at the Brooklyn Park Honda.
up for the awful experience I had at the Brooklyn Park Honda.
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by caritaraeg
Verified Customer
Verified Customer
Sep 19, 2021 -
Rapids Honda responded
Thanks for sharing your thoughts about your experience with Rapids Honda. We appreciate your business and hope to see you again soon!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
I had a great experience. The service was great, the
people were even better. Thank you.
people were even better. Thank you.
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by lalagnolaurine
Verified Customer
Verified Customer
Other Employees Tagged:
Katie Young
Sep 16, 2021 -
Rapids Honda responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
I enjoyed the experience until I ran into a problem
before I came back to give a copy of my title. Unhappy that my sales rep didn't bother with my email to let him know and ask for help.
before I came back to give a copy of my title. Unhappy that my sales rep didn't bother with my email to let him know and ask for help.
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by sassyhotlady
Verified Customer
Verified Customer
Sep 07, 2021 -
Rapids Honda responded
Thank you so much for your feedback! While we are glad that you had an overall positive experience, we apologize for any lack of communication on our part. Thank you for choosing Rapids Honda, we hope you will give us another opportunity to serve you!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Love this dealership. From sales to finance to
service...excellent place to do business. The free car washes are a fantastic perk as well. Highly pleased.
service...excellent place to do business. The free car washes are a fantastic perk as well. Highly pleased.
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by badgeinblue
Verified Customer
Verified Customer
Sep 03, 2021 -
Rapids Honda responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rapids Honda.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Promise big , deliver small describes this dealership.
Was told floor mats and undercoating included. They reneged on the undercoating sending me a check instead. Floor mats were made available 2 months a
Was told floor mats and undercoating included. They reneged on the undercoating sending me a check instead. Floor mats were made available 2 months after purchase. The free oil changes they threw in were a curse since Honda techs dont know how to lift a 2010 Raptor on the hoist and damaged my running boards and left the drain plug loose on my truck. I dont even want to return for the second free oil change.
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by fordsrule65
Verified Customer
Verified Customer
Sep 12, 2021 -
Rapids Honda responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Great sales experience. A knowledgeable salesman,
provided the right information to make the decision that much easier. Ensured that all my questions were answered and followed up after the sale
provided the right information to make the decision that much easier. Ensured that all my questions were answered and followed up after the sale
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by Carrie m
Verified Customer
Verified Customer
Other Employees Tagged:
Kristina Andriyesh
Aug 23, 2021 -
Rapids Honda responded
It's fantastic to hear, Carrie, that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Rapids Honda!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Very efficient with the 6 month check of my new CRV.
Marlin was helpful with questions I had about the electronics on my car and radio set up!
Marlin was helpful with questions I had about the electronics on my car and radio set up!
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by joan.overton
Verified Customer
Verified Customer
Aug 20, 2021 -
Rapids Honda responded
Thank you for your business and this review, Joan. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Your $1159 add on of Auto Butler and Diamon should be a
customer choice. Although it is on your website it’s deceiving to most buyers
customer choice. Although it is on your website it’s deceiving to most buyers
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by lgiese69
Verified Customer
Verified Customer
Other Employees Tagged:
Kristina Andriyesh, Maddie Campbell, Roy Lacey
Aug 29, 2021 -
Rapids Honda responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. We hope to connect with you soon to discuss this in more detail. Thank you!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Aug 30, 2021 -
lgiese69 responded
Is this another computer generated response? I told Wade I wanted absolute no addons to the vehicle yet they still tried slipping the almost $1200 through the cracks. How about some of that money back? Do you try doing that to all your customers?
Everyone at Rapids Honda was great. Wade was friendly,
knowledgeable and listened carefully to what
We were looking for and what we needed in a car.
knowledgeable and listened carefully to what
We were looking for and what we needed in a car.
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by davidcom
Verified Customer
Verified Customer
Other Employees Tagged:
Katie Young
Aug 11, 2021 -
Rapids Honda responded
David, Thank you so much for your wonderful review! We are thrilled that Wade had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Rapids Honda!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com