Wagdy Ghattas

Very unethical and lacks integrity at this dealership. On February 26, 2025. Two days prior, I responded to an online advertisement for a 2022 Jeep Wagoneer listed at $37,889. I was contacted by a sal On February 26, 2025. Two days prior, I responded to an online advertisement for a 2022 Jeep Wagoneer listed at $37,889. I was contacted by a sales representative, Wayne (also known as Wagdy), who inquired about a trade-in. I informed him that my current vehicle was not in drivable condition due to a leak. He assured me that I could text him the vehicle details and that the dealership would arrange for it to be towed once I selected a vehicle. On February 26, I visited the dealership and made it explicitly clear that my trade-in still needed to be towed. I was reassured multiple times, including by the finance manager, Zach, that everything discussed would be honored. However, during the finance process—after hours of waiting—I was presented with the contract on a large tinted digital screen, without a clear breakdown or discussion of additional charges. At no point was I asked if I wanted to include window tint, warranties, or any optional services. Upon reviewing the contract at home, I discovered I had been overcharged by over $12,000 on the vehicle and nearly $15,000 in unauthorized add-ons. Furthermore, the trade-in was included on the contract but the dealership has refused to retrieve the vehicle, despite verbal and written indications otherwise. When I returned to the dealership the following day, my concerns were dismissed, and staff members claimed ignorance of the trade-in, despite its appearance in the documentation. I returned again on February 28 and was ignored for hours in the lobby. When I did speak with Zach, he provided no solution, only scheduling unrelated services. I was denied access to the General Manager, who was reportedly “on vacation” or unavailable. Most recently, on May 9, I returned again and spoke with representatives Lynn, Miguel, and Conner. I was once again told there was nothing that could be done, and that “I signed the contract.” This lack of accountability and customer care is unacceptable. I also have a voice recording from the lender, Suncoast, confirming the trade-in payoff was included and should have been completed by now. I have filed a complaint with the Better Business Bureau, but have not received a meaningful response despite waiting over 15 days. I seek a peaceful and fair resolution to this matter without escalating it legally, but I am prepared to pursue court action if needed. I respectfully request the Florida Attorney General, FLHSMV, and the Chief Financial Officer to investigate this matter and provide guidance on how I can obtain restitution and ensure that Sun Toyota is held accountable for their deceptive business practices. Thank you for your attention to this matter. Sincerely, Kimberly Robinson More

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Such a great experience ! !!! Wagdy Ghattas went above and beyond helping me to find the car I wanted, with the deal that fit my budget and expectations. Recommended 100% ..... !!! Wagdy Ghattas went above and beyond helping me to find the car I wanted, with the deal that fit my budget and expectations. Recommended 100% ..... More

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Had a great selection of new vehicles and were very responsive to all my question on the different options available for each vehicle responsive to all my question on the different options available for each vehicle More

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Everyone was friendly in Suntoyota Holliday, Wagdy Ghattas was very professional and helpful, I would recommend this place to family and friends. Thank you Ghattas was very professional and helpful, I would recommend this place to family and friends. Thank you More

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Wagdy Ghattas Good and friendly person, did a great job and helped us a lot. job and helped us a lot. More

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Super happy with my purchase, great dealer will buy from them again .Super knowledgeable and Proffesional employees .Thanks to Wagdy and mario for this great experience. them again .Super knowledgeable and Proffesional employees .Thanks to Wagdy and mario for this great experience. More

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I worked with Wagdy "Wayne" Ghattas he was super funny and personable he helped me get a great deal on a 2020 Toyota Camry and I would definitely come back for my next car! and personable he helped me get a great deal on a 2020 Toyota Camry and I would definitely come back for my next car! More

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They have great service there good place to buy your a vehicle great customer service great salesman vehicle great customer service great salesman More

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I am very impressed with the service and attention to detail from Sun Toyota and our sales associate Wagdy Ghattas. The best car buying experience that I’ve had. detail from Sun Toyota and our sales associate Wagdy Ghattas. The best car buying experience that I’ve had. More

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Very pleased with the service provided by Wagdy and Rex. Will recommend in the future to friends Will recommend in the future to friends More

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