Wally Henkel

I bought a brand new vehicle here, prior to finalizing the sale and leaving with the vehicle I noticed some scratches and swirling on the vehicles paint . I was assured by the sales person that they would the sale and leaving with the vehicle I noticed some scratches and swirling on the vehicles paint . I was assured by the sales person that they would take care of the vehicle when I dropped it off to get the “desert protection package” installed. Well I walked in and the service advisor didn’t even have it on their list of things to do. So I mentioned it and they said they would work on that and another minor issue I had. After several hours the service department told me they couldn't identify the first issue. So I went on a test drive with the tech and the issue was quickly identified. He told me the process of fixing the issue was long and grueling and I was better off trying to fix it myself. So I let it go and they sent it off to get detailed. After another hour the service manager told me the scratches and swirls were not their issue and I would have to file a warranty claim. After they told me they would fix it prior to the sale of the truck. I have asked for the GM to call me multiple times and still no call. They also never installed their "desert protection package" that I paid for. More

Print

Stellar!!! These guys really know how to treat customers!! Wally Henkel and his team took great care of us last week when we bought a 2016 Blazing Blue Pearl Toy These guys really know how to treat customers!! Wally Henkel and his team took great care of us last week when we bought a 2016 Blazing Blue Pearl Toyota TRD Sport! We had the opportunity to speak to Wally Henkel and Chris Henkel for quite a while. They are just delightful! From Todd Chmelka, the Sales Manager who assisted us; to David Pennington, our Saleman; and Ruben Abreu, the Finance Manager; and last, but absolutely not least Meridith Black, the Delivery Specialist who helped us at the end of the process! We were treated like royalty! All dedicated, customer-focused people! A terrific place to buy a car, don't look any further! More

Print