Wally Thom | Page 2

All staff members were very helpful and friendly! Great quick service! Very glad we came here! Great quick service! Very glad we came here! More

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Friendly, always called back, easy to work with, great value, overall an excellent experience and I was very happy with the process and the car. I highly recommend. value, overall an excellent experience and I was very happy with the process and the car. I highly recommend. More

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Very happy with the service I received with obtaining another leased car. Wally was very helpful. The process was quick and I love my new Seltos! Thank you! another leased car. Wally was very helpful. The process was quick and I love my new Seltos! Thank you! More

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We were warmly greeted in the parking lot and guided to Ben, with whom we had talked on the phone. He had the car ready for a test drive with Wally, which allowed him to inspect our car for trade in. Ben Ben, with whom we had talked on the phone. He had the car ready for a test drive with Wally, which allowed him to inspect our car for trade in. Ben chatted with us for a while and made us feel very comfortable. It was the same when driving with Wally, who shared some things about himself and the philosophy of the dealership to be respectful and straight forward. He was also excited to teach us about Kia and the improvements that had been made since our Kia 2016. He was happy with the car, the dealership and we knew we’d be comfortable doing business with this company. We were happy with test drive and came in for talking. We felt our opinions were heard and the negotiations were fair and after some back and forth we were able to reach an agreement and we were very satisfied. Wally gathered some more info and then Charley took us to his office for the paperwork. He was fast, accurate, and explained all the details in language we could understand. It’s a detailed process and we appreciated his guidance and expertise. After all the paperwork and signatures we were back with Wally. This trio is top notch. Not only did we like them, we trusted them and their expertise. More

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THIS WAS NOT AN EASY PROCESS AT FIRST ! MET WALLY, TOLD HIM I WANTED A FORTE. TOLD HIM DIDN'T WANT FLUFF, JUST THE CAR, TAX, & OUT THE DOOR ! HE WAS STRAIGHT WITH WHAT HE COULD DO. BRANDON MET WALLY, TOLD HIM I WANTED A FORTE. TOLD HIM DIDN'T WANT FLUFF, JUST THE CAR, TAX, & OUT THE DOOR ! HE WAS STRAIGHT WITH WHAT HE COULD DO. BRANDON & SHARON DID THE CREDIT SCORE & FINANCING. I TOLD THEM I WAS NOT PAYING THAT AMOUNT. REBECCA EXPLAINED WHY I WAS BEING CHARGED THAT NUMBER. THE TIME WAS LATE, I WAS LOSING MY SENSE OF HUMOR. WE AGREED TO TRY NEXT DAY. NEXT DAY THEY MADE AN EFFORT TO CLOSE THE HUGE GAP. WE COULDN'T REACH A DEAL. ON MY WAY TO ANOTHER DEALERSHIP,I HAD TO ACKNOWLEDGE THAT REBECCA & WALLY ACTED VERY PROFESSIONAL. WISH ME WELL, DIDN'T BURN ANY BRIDGES. THE PROMISES DIDN'T WORK AT THE NEXT DEALER. NEXT DAY CALLED WALLY, STILL HAD MY CAR, SHOWED UP & DID THE PAPERWORK IN AN HOUR. GOOD JOB ! SEEMS THESE TIMES CHANGED THE WAY WE BUY CARS, NO CHIPS, NO INVENTORY. WANT TO THANK DARROW FOR EDUCATING ME & SAVING THE DEAL. I'M A HAPPY KIA OWNER ! More

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Very friendly and worked with me to get me in the car I was looking at. was looking at. More

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I always have great experiences with this Russ Darrow Kia! The staff is always super helpful and friendly. I never feel pressured or overwhelmed to make any major (and expensive) decisions, but rather in Kia! The staff is always super helpful and friendly. I never feel pressured or overwhelmed to make any major (and expensive) decisions, but rather informed and empowered. Special thanks to Wally, Rebecca, and Charlie for helping me find my new vehicle and making the process seamless!! More

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Wally was great, everyone at Russ Darrow was helpful. Quickest time buying a car ever!!! Quickest time buying a car ever!!! More

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Wally and his team were friendly and respectful of my time. They constant kept me informed on what steps I needed to do to make the purchase as seamless as possible. I will return for future kia purchase time. They constant kept me informed on what steps I needed to do to make the purchase as seamless as possible. I will return for future kia purchases! More

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Lease return and rollover went as smoothly as one would hope. All went according to plan. hope. All went according to plan. More

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