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Wally Thom

Overview Reviews (225) Inventory (234)

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Wally Thom

Product Specialist

Russ Darrow Kia of Waukesha

2141 E Moreland Blvd
Waukesha, WI 53186

Army veteran living in Waukesha, with two kids. My daughter is a UW-Madison graduate, and my son is a Wisconsin Lutheran College graduate.. After 26 years in IT, including management, I made a career change in order to interact with & help other people. My vast personal background makes it easy to relate to all customers. I have chosen to work for a Kia dealership because I believe in their product. Kia brand awards recently earned speak volumes. President's Club Member & Top New Car Salesperson at my dealership in 2018 & 2019.

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4.6

225 Reviews

Overview Reviews (225) Inventory (234)

Dealership Experience

9 yrs, 1 mo

Industry Experience

9 yrs, 1 mo

Specialties & Trainings

DealerRater Certified

President's Club

Kia Certified

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4.6

225 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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225 Reviews of Wally Thom

May 06, 2026

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Employee Rating

I’m happy that my first time getting a car was a non-stressful process. Wally and Ann was very nice and helpful. non-stressful process. Wally and Ann was very nice and helpful. More

by jathon turner

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ann Henderson

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May 06, 2026 -

Russ Darrow Kia of Waukesha responded

It’s great to hear your first car purchase was stress-free. Thank you for noting how helpful Wally and Ann were. Enjoy your Kia and safe travels ahead. Jonathan Brown jonathan.brown@russdarrow.com

May 01, 2026

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Employee Rating

Russ Darrow Kia is by far the best car dealership I've ever encountered. Not only are the cars amazing, but the customer service is exceptional. Moreover, management goes above and beyond to help you with ever encountered. Not only are the cars amazing, but the customer service is exceptional. Moreover, management goes above and beyond to help you with everything that you need. Hi highly recommend Kia Russ Darrow to anybody that wants to buy a car! More

by JEANDELONGET

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Gildardo Esquivel, Angela David, Kaitie Stehr, Jonathan Brown

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May 01, 2026 -

Russ Darrow Kia of Waukesha responded

We’re delighted to know you had such a positive experience and that our customer care and management efforts stood out. Thank you for trusting our team with your Kia K5 service and recommending us to others. Gildardo and everyone here appreciate your support. Jonathan Brown jonathan.brown@russdarrow.com

April 09, 2026

Dealership Rating

Employee Rating

All salesmen and management were very helpful during our car buying experience. We greatly recommend this dealership to anyone. car buying experience. We greatly recommend this dealership to anyone. More

by LRSchwendy

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Charlie Ziegler, Gildardo Esquivel, Kris Weah

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Apr 09, 2026 -

Russ Darrow Kia of Waukesha responded

Thank you for highlighting how helpful our team was during your used Kia Telluride purchase. We appreciate your recommendation and look forward to welcoming you back. Jonathan Brown jonathan.brown@russdarrow.com

November 10, 2025

Dealership Rating

Employee Rating

Everyone was very kind and understanding of my situation. They worked with me and my budget which I was grateful for. They worked with me and my budget which I was grateful for. More

by Kd2000

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ann Henderson , Ben Artymowski

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Nov 10, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jonathan Brown jonathan.brown@russdarrow.com

October 26, 2025

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Employee Rating

Wally is so helpful and so is everyone else. They take time to see what you like and work with you. They take time to see what you like and work with you. More

by mccannac2013

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Oct 26, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Waukesha. Jonathan Brown jonathan.brown@russdarrow.com

October 25, 2025

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Employee Rating

Took way, way, way too long to lease a car (9:30 to 3 pm). Sales people were nice but our time, which we’ll never get back x 4 people was grossly wasted. pm). Sales people were nice but our time, which we’ll never get back x 4 people was grossly wasted. More

by prestigehealth

Verified Customer

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Oct 29, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jonathan Brown jonathan.brown@russdarrow.com

August 31, 2025

Dealership Rating

Employee Rating

Went in to have sales look for a specific model/trim versions and they were successful. versions and they were successful. More

by JR.HOLMES

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Gildardo Esquivel

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Sep 01, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jonathan Brown jonathan.brown@russdarrow.com

August 19, 2025

Dealership Rating

Employee Rating

Wally was great, had a nice experience and liking my purchase. Thanks to the crew at Russ Darrow. purchase. Thanks to the crew at Russ Darrow. More

by jtspruce

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Riley Sullivan

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Aug 20, 2025 -

Russ Darrow Kia of Waukesha responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Brandon McGahee brandon.mcgahee@russdarrow.com

August 19, 2025

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Employee Rating

Very pleasant experience. The sales staff was very helpful without pushing. I will definitely consider buying my next car from them The sales staff was very helpful without pushing. I will definitely consider buying my next car from them More

by amkluz

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Charlie Ziegler

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Aug 19, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Brandon McGahee brandon.mcgahee@russdarrow.com

July 27, 2025

Dealership Rating

Employee Rating

Since I bought my Telluride from this dealer I have been treated with curtesy and a willingness to serve me and my vehicle. The service person,Katie, has been most helpful in solving my issues. I would ra treated with curtesy and a willingness to serve me and my vehicle. The service person,Katie, has been most helpful in solving my issues. I would rate her a#10 on every level, and I will continue to deal with her on any issue with my Telluride! More

by GEORGE.WESSEL.WEB

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kaitie Stehr

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Jul 27, 2025 -

Russ Darrow Kia of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Waukesha, we look forward to having you as a valued customer for many years to come! Brandon McGahee brandon.mcgahee@russdarrow.com

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