Walter Goldman is the best salesman!
Third time I leased from him! Great cars very reasonable not pushy at all
Third time I leased from him! Great cars very reasonable not pushy at all
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by Nygjake
Dec 24, 2025 -
DCH Montclair Acura responded
Thank you for your loyalty and kind words about Walter! We’re grateful that you continue to choose DCH Montclair Acura, and we look forward to seeing you again in the future!
I am extremely disappointed with my experience at this
dealership.
I purchased a used 2021 Toyota Highlander on 11/21 and was issued a temporary New Jersey registration. I also signed a Power of Attorn
dealership.
I purchased a used 2021 Toyota Highlander on 11/21 and was issued a temporary New Jersey registration. I also signed a Power of Attorney authorizing the dealer to file my New York registration. As the temporary tag approached expiration, I repeatedly requested updates, but received little to no meaningful communication.
Only after significant follow-up did the dealership disclose that there are issues with the vehicle’s title and that they do not currently have it. As a result, they have been unable to file my NY registration. This information was not disclosed at the time of sale.
Even more concerning, instead of providing a lawful solution (such as a loaner vehicle or valid temporary operating authority), the dealership gave me a letter instructing me to show it to police if stopped while driving with an expired registration. This letter has no legal standing and puts the customer at risk of citation, towing, or impoundment.
At this point, I am unable to legally operate a vehicle that I fully paid for, due entirely to dealer-side title issues. Communication has been slow, vague, and reactive rather than transparent and proactive.
I would strongly caution potential buyers to confirm that the dealer has clear title in hand and can complete registration promptly before taking delivery. This has been a stressful and unacceptable experience.
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by LouisX
Dec 23, 2025 -
DCH Montclair Acura responded
Louis, we sincerely apologize for this distressing situation. This is certainly not the level of service or communication we pride ourselves on providing. We understand your frustration and would like to work towards a resolution as soon as possible, as this matter and your satisfaction are our priorities. Please contact me at your convenience so that we can address these issues directly. Thank you.
Jay Jaber
General Sales Manager
jaberjaber@dchmontclairacura.com
Dec 23, 2025 -
LouisX responded
Jay, I have already contacted the dealership multiple times and visited in person. To date, no written explanation of the title issue, no registration filing, and no lawful interim solution (loaner or temporary authorization) has been provided.
I am willing to resolve this promptly, but it must be addressed in writing with clear facts and a concrete solution. I look forward to your written response.
Dec 24, 2025 -
LouisX responded
Jay, your public response appears to be nothing more than a canned PR statement. I emailed you immediately after you posted this, and a day later there has been no response at all.
At this point, the pattern is clear: the dealership is willing to publicly “express concern,” but unwilling to provide any written explanation, accountability, or solution privately.
To date, DCH Montclair Acura has:
-Delivered a vehicle it could not legally title or register
-Failed to disclose a title problem at the time of sale
-Refused to explain the title issue in writing
-Suggested I continue driving with expired registration using a dealer letter, which offers no legal protection
-Refused to provide a loaner or any lawful interim solution
Asking a customer to “reach out” publicly and then ignoring them privately is not customer service — it is damage control. If the dealership truly intended to resolve this, it would do so in writing, with transparency and a concrete plan. That has not happened.
I am proceeding through formal regulatory channels. This response is for the benefit of future customers.
Walter was a pleasure to work with.
It was a very positive experience. He was very knowledgeable about the vehicle I was interested in and he was very thorough in explaining all the d
It was a very positive experience. He was very knowledgeable about the vehicle I was interested in and he was very thorough in explaining all the details about the car so I felt ready to drive away with it. I highly recommend him.
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by Jenni
Dec 22, 2025 -
DCH Montclair Acura responded
Hi Jenni, thank you for working with Walter and sharing your five-star review! We appreciate your business and hope you love your new car. From all of us at DCH Montclair Acura, safe travels!
Walter was a pleasure to work with.
I had a great experience purchasing my new Acura!
I had a great experience purchasing my new Acura!
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by Debra
Dec 22, 2025 -
DCH Montclair Acura responded
Thank you, Debra, for sharing how Walter provided you with a great experience purchasing your new Acura! Our team here at DCH Montclair Acura is glad to know that everything went well. See you next time!
Walter is responsive, knowledgeable and a gentleman.
I have obtained multiple vehicles from him and will continue to do so in the future.
I have obtained multiple vehicles from him and will continue to do so in the future.
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by Hager
Dec 18, 2025 -
DCH Montclair Acura responded
Hager, thank you for sharing your thorough feedback about Walter! We truly appreciate your business and your kind words about our team. We look forward to your next visit here at DCH Montclair Acura! Safe travels ahead!
Walter was absolutely the best!
! He worked with me on my price and gave me an amazing deal! He was patient, professional, and he made this entire process very smooth and incredible
! He worked with me on my price and gave me an amazing deal! He was patient, professional, and he made this entire process very smooth and incredible customer service! I will definitely be back for any future cars!
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by Debbiee.masucci20
Dec 10, 2025 -
DCH Montclair Acura responded
Debbie, we're glad to hear that Walter provided such an exceptional experience at DCH Montclair Acura. We look forward to assisting you with any future car needs! Safe travels!
Great experience as always.
This is my 3rd lease with Walter at Montclair Acura and still a very smooth process and excellent service.. Thank you Walter.
This is my 3rd lease with Walter at Montclair Acura and still a very smooth process and excellent service.. Thank you Walter.
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by Thomas
Dec 09, 2025 -
DCH Montclair Acura responded
Thank you for being a loyal customer, Thomas! We're glad Walter made your 3rd lease experience at DCH Montclair Acura smooth and enjoyable. We hope you enjoy your lease! See you next time.
We had an amazing deal on my current new car.
Walter as always such a great professional it’s always a pressure working with him
Walter as always such a great professional it’s always a pressure working with him
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by pinoscristian
Dec 03, 2025 -
DCH Montclair Acura responded
It’s awesome to hear that Walter and our team made your buying experience enjoyable. Thank you for choosing DCH Montclair Acura and come back again anytime! Enjoy your new ride!
Walter was wonderful as always.
Very helpful throughout the process of purchasing our new vehicle. Highly recommend his service!
Very helpful throughout the process of purchasing our new vehicle. Highly recommend his service!
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by Rf
Dec 02, 2025 -
DCH Montclair Acura responded
Thank you for the recommendation! We’re pleased Walter and the team made this a five-star purchase. Come see us again at DCH Montclair Acura! Enjoy the ride!
Great experience with Walter super recommend, I will
definitely buy my next car with him again
definitely buy my next car with him again
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by Alexis H
Dec 02, 2025 -
DCH Montclair Acura responded
Thank you, Alexis, for sharing how Walter has provided you with such a great experience here at DCH Montclair Acura. We look forward to working with you again in the future!
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