Walter Pethick | Page 2

Helpful and Friendly Al went out of his way to assist my husband and I in getting the right loan for our truck. Great job in making the process as stress free as possible! Al went out of his way to assist my husband and I in getting the right loan for our truck. Great job in making the process as stress free as possible! More

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Good price and friendly staff My husband and I found the prices for the vechicle fair and competitive.Problem was time (4 hours at the dealership.) Al and Orion wonderful. My husband and I found the prices for the vechicle fair and competitive.Problem was time (4 hours at the dealership.) Al and Orion wonderful. More

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Another Satisfied Customer My salesman Woody and my Finace Guru, Al, were indeed a pleasure to work with. Both were very attentive to my needs, informative, knowlegable and opto My salesman Woody and my Finace Guru, Al, were indeed a pleasure to work with. Both were very attentive to my needs, informative, knowlegable and optomostic throughout my car buying process. Walter is extremely personable and very approachable. I felt like I was home. Im a happy camper! More

by mish1128 Verified Customer Verified Customer

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I love the concept of contemporary and cozy waiting area When you come to Hoffman you know that there is no dealership around that will take you more seriously and curiosity about the service. Highly recomme When you come to Hoffman you know that there is no dealership around that will take you more seriously and curiosity about the service. Highly recommended.The waiting room is more just waiting area to get your car done.It's more like a European coffe lounge that fullfiment all your expectise More

by LGAWECKI Verified Customer Verified Customer

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Review Interesting the survey asked about Walter.... If he was involved in my process - I never saw him, nor did he introduce himself.... Even though Nick is Interesting the survey asked about Walter.... If he was involved in my process - I never saw him, nor did he introduce himself.... Even though Nick is new to Lexus... He did a great job! Would work with Nick again! Another weird thing happened during the process... Karan appeared and just starting asking questions about this form and that form - again never excuse me, or even introducing himself... I think your team could use from customer service refresher.... More

by andyandrews1 Verified Customer Verified Customer

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Sale services People in volved with my purchased were very helpful, answers my questions clearly and guides me to make decision what addition insurance needed in my People in volved with my purchased were very helpful, answers my questions clearly and guides me to make decision what addition insurance needed in my dituation More

by hoalinh06002 Verified Customer Verified Customer

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Outstanding service, extremely professional, The Sales and support personnel are unbelievable. I am moving to Florida and will continue to buy from Hoffman. I can honestly say it was the first ti The Sales and support personnel are unbelievable. I am moving to Florida and will continue to buy from Hoffman. I can honestly say it was the first time I actually enjoyed the experience from beginning to end. More

by waynehuot Verified Customer Verified Customer

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Great experience from start to finish Everything about my experience was excellent. All of the Hoffman Lexus employees were helpful, friendly, accommodating, informative, and never pushy. Everything about my experience was excellent. All of the Hoffman Lexus employees were helpful, friendly, accommodating, informative, and never pushy. I would highly recommend his dealer to family and friends. I bought my car specifically from Karan Singh and he was an exceptional professional to deal with. I would rate them higher than 5 stars if it was possible. More

by skirose55 Verified Customer Verified Customer

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Excellent Customer Service .. delivering excellence The car buying experience at Hoffman Lexus of East Hartford was outstanding, From the selection to delivery the team at Hoffman was very attentive to The car buying experience at Hoffman Lexus of East Hartford was outstanding, From the selection to delivery the team at Hoffman was very attentive took the time to understand what we were looking for in a new vehicle. More

by rctyoi Verified Customer Verified Customer

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A culture of customer focus I will just say, we were not in the market for a new car... The Hoffman team won us over two years ago and we were happy owners of a 2015 RX350 with I will just say, we were not in the market for a new car... The Hoffman team won us over two years ago and we were happy owners of a 2015 RX350 with an extended warranty. After a long search of top branded SUVs and regional dealers we've never looked back on our decision to choose Hoffman. From infomative product overview during the test drive to respectful pricing discussions, it was great. Follow-up with an 'on-boarding' process for the new technology and it turned into an awesome experience. It just kept going - the service department looked after us and facilitated the inconvenience of routine maintenance... we were spoiled! So....why am I writing this if I was so happy with my car - well, we got a note in the mail for present owners and something great happened. THEY DID IT ALL AGAIN! This team is superb - we're giving the 2017 RX450h a go! Looking forward to continued good times. Thanks Hoffman team!!! More

by airking1111 Verified Customer Verified Customer

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