Warrell Wilson | Page 24

It was actually a greAt experience, quick service got the bank to lower my payments a month. So great with service that i came back with my dad to get a car top. And even he rates them as a great dealer, i bank to lower my payments a month. So great with service that i came back with my dad to get a car top. And even he rates them as a great dealer, i dont know about Any other dealer but Greg Harden the saleman i recommend and Warrel the finace guy i recommend too More

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I had the privilege of being assisted by Andrew Perry, Bruce and Warrell from Millennium Honda of Hempstead, NY. I have had my fair share of experiences at car dealerships some good and many bad. When o Bruce and Warrell from Millennium Honda of Hempstead, NY. I have had my fair share of experiences at car dealerships some good and many bad. When one mentions a Car Salesmen often the immediate association is that of a shyster; As well as is the phrase “Used car Salesmen”. They are both often synonymous with the phrase shyster. It was a refreshing experience to have that stereotype proved very, very wrong when dealing with the gentlemen at Millennium Honda. 1st off there was Andrew whom did not swoop down upon as us soon as we walked thru the door, he gave us sufficient time to peruse the vehicles on the sales floor and then graciously approached us asking if my wife and I required assistance. I informed Andrew that I had made a reservation for a test drive thru their website portal the day before. Andrew swiftly retrieved my information from their computer system and brought the specific vehicle around front for my wife and myself to test drive. He provided us with the information specific to the vehicle we were test driving, covering all of the options and extras the vehicle had installed. We drove the vehicle thru the local neighborhood whilst playing with all of the buttons, gadgets and features the vehicle had since this particular vehicle was just about fully loaded. The best part of the test drive was that Andrew did not continuously point out everything the vehicle had inside it, what I would have considered “Over Selling”; whilst I appreciate being informed about the options I much more appreciated the fact that Andrew sat quietly in the back allowing my wife and I to talk to each other discussing the various options amongst ourselves only interjecting at what I felt was the perfect time, casually answering the question he could foresee coming. Upon returning to the dealership my wife and I exited the vehicle and Andrew drove the vehicle back into the lot. He then brought us inside and offered us coffee, tea and/or something to snack on whilst maintaining his extremely polite and courteous mannerisms. I accepted that cup of coffee on this cold winter day and we then sat down to “run the numbers”. At this point the never-ending trail of paperwork that is required when purchasing a vehicle began. Now I can say that almost everyone dreads this portion of purchasing a vehicle; however, Andrew was on top of everything. He knew exactly what paperwork needed to be completed, how it needed to be completed, where it needed to go and what was required next. He processed everything in a swift, seamless manner; keeping my wife and I apprised of the situation and status of the process. We were consistently informed of what was going on and what still needed to be done. Once it was determined that we wanted to purchase the vehicle Andrew introduced us to Warrell of the finance department. Now this is where it was proven to us that Andrew was not a one off. The dealership did not just get lucky hiring a gentleman of Andrews caliber; Warrell proved to us that, that was par for the course when dealing with the staff at Millennium. Warrell introduced himself and also offered us refreshments and/or a snack. He then explained the entire process to my wife and myself in a clear concise manner; at no point was I not aware of what was going on. Warrell knew exactly what he was doing; he is very, very good at his job. He took the time to explain to us the finance process, how everything was going to work and what stage we were at. The amount of paperwork required can be overwhelming but the level of organization made the process seamless, we blew thru all of the paperwork in minutes. Warrell asked us which bank we preferred to use whilst ensuring that we received the most aggressive financing possible. He ensured that my wife and I were comfortable with the bank, rate and total monthly payment that would be required for the vehicle. The entire process was effortless and painless; all in all I would recommend this dealership to anyone whom is in the market for a vehicle. Furthermore these gentlemen should be recognized for their work and their commitment to not only their job but the customers overall experience. Sincerely, Ryan Webster More

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