Wayne Gross

Service agent Jamie was a great help. I wholeheartedly recommend Jamie. Service was excellent. I have been going there for years I wholeheartedly recommend Jamie. Service was excellent. I have been going there for years More

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Very responsive to what I needed. They kept me informed throughout the entire process service process. I trust my service advisor to not “upsell” me services I don’t need They kept me informed throughout the entire process service process. I trust my service advisor to not “upsell” me services I don’t need More

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This is my 4th car from this dealership they are like family and the product is like no other Will continue to own a lexus as long as this dealership continues to take care of me like a family member family and the product is like no other Will continue to own a lexus as long as this dealership continues to take care of me like a family member Antbyheirr cars continue to run like butter More

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No waiting time before being seen very courteous and excellent service including my sales associate coordinating things. excellent service including my sales associate coordinating things. More

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Fast and reliable service Courtesy on phone and driver was very help full Happy with service was very help full Happy with service More

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Extremely professional and on time Steve was great as was everyone in the dealership. Thanks was everyone in the dealership. Thanks More

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I dropped off my 2024 IS 500 for an under warranty service which was taken to Lexus of Cherry Hill two times and the problem still has not been corrected. On my second attempt a service technician dam service which was taken to Lexus of Cherry Hill two times and the problem still has not been corrected. On my second attempt a service technician damaged the new part he had replaced. To make things worse my service advisor asked me if I wanted a car wash which I agreed to but had explained to him as long as it was a touchless car wash being I was so particular on how I wash my car and he replied it was a foam and rinse, never did he state cars were dried with a towel. When they returned the car back to me it was full of starched and swirls. The dealer tried making it right by hiring a detailer to his defense (detailer) he pulled off a miracle considering the amount of damage done to the exterior of the vehicle, but unfortunately the damage was done leaving scratch marks even after the detail. I would not deal with this dealer but unfortunately it’s the closest one to me which was the reason for me to do business with them. My experience at this dealer prior to this last visit was ok which again was for an under warranty job and at that particular time was a different service advisor. This experience has been a nightmare and I wish this does not happen to anyone else. One of their two halo vehicles treated as if it did not matter to dry with a towel. More

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Best service dealer ship by far they put the customer first if you want to be treated right go to Cherry Hill Lexus . first if you want to be treated right go to Cherry Hill Lexus . More

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Over the years the teams at Lexus have remained amazing! !! The service and communication is always excellent. Thank you !! The service and communication is always excellent. Thank you More

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We were dismayed at having a flat tire on our almost-new Lexus. We were gratified that CHL furnished us with a new tire very promptly, and reduced our bill to $200. Unfortunately we had another flat on the Lexus. We were gratified that CHL furnished us with a new tire very promptly, and reduced our bill to $200. Unfortunately we had another flat on the same tire in less than two weeks. We used Lexus roadside assistance to flatbed our car to CHL. This service was efficient and free. The service manager, Wayne Gross, replaced the tire free of charge including mounting and balancing. We are grateful for this accommodation. Service reps, Ginger and Mike, were also very helpful. Linda & David More

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