Wayne Nobles

Walt Massey Kia responded

Thank you for your honest feedback. We understand how frustrating it can be to spend that amount of time only to find out the part needed to be ordered and that another visit would be necessary. We appreciate your patience throughout the process. We’re very glad to hear Tierra took great care of you and provided a kind and accommodating experience. We’ll be sure to share your kind words with her. Thank you again for your feedback and support.

Walt Massey Kia responded

Thank you for your feedback. We’re glad to hear everything else went well, but we do apologize that the tire pressures were not properly checked and balanced before your vehicle was returned to you. We understand how uneven tire pressure can affect the way the vehicle drives and how frustrating that can be. We truly appreciate you bringing this to our attention, and your feedback will help us improve our attention to detail during the service process.