Wes Hays | Page 7

Great Experience Recently purchased a car from Grubbs Infiniti and had the best experience. I worked with both Price and the GM Chris and both made everything easy fro Recently purchased a car from Grubbs Infiniti and had the best experience. I worked with both Price and the GM Chris and both made everything easy from the first time I walked through the door. Price truly went above and beyond to help me find what I wanted. I’ll certainly be buying all of my future cars from Price. More

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Totally attentive staff ! There is a time when you begin to appreciate a good thing...that time is here...doing business with Grubbs Infiniti !! From the time of my visit at t There is a time when you begin to appreciate a good thing...that time is here...doing business with Grubbs Infiniti !! From the time of my visit at the service department to the time taken by Wale Adewale...I am very pleased to offer a TEN on a scale of ONE to TEN !! He heard my story very attentively and placed me in a beautiful Qx30...just what I needed...the numbers were crunched very effectively in everyone's favor...and by the way this is what I do for a living...I sell cars !! More

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Buyer Beware!!! I purchased a vehicle from this dealership in February 2016 at the time the check engine light was on and I was assured that this would be checked and I purchased a vehicle from this dealership in February 2016 at the time the check engine light was on and I was assured that this would be checked and fixed and they would be responsible for whatever was causing this. Well 14 months later, over 3 months of vehicle being in the shop and Grubbs Infiniti not doing as they promised in any way. Of course they sent me to another dealership to deal with their problems!!! They treat women horribly and think we have no brains when it comes to purchasing and maintaining a vehicle. They are incompetent, I had purchased an expensive extended warranty and they "neglected" to get the needed paperwork to the extended warranty company resulting in my vehicle being in the shop for over a month awaiting them getting their act together and getting the needed paperwork into the extended warranty company(all while another dealership waited on them getting their act together AND the other dealership provided me with a loaner car for the whole month while we waited for Grubbs Infiniti to get their act together, of course they could have cared less as it wasn't their loaner vehicle that was being used nor was it their shop that had my car their for a month) BMW Dallas was more than patient with their incompetence and will reinforce all I am stating in this review . They will tell you "we are just trying to help you" in the mean time they place all the work on another dealership. BMW Dallas will tell you exactly what kind of dealership Grubbs Infinity is, an incompetent, untrustworthy, neglectful, misleading, prejudice and very shady dealership and I would steer clear. Especially if you are a woman. There is so much more to this story but due to legal action I am not able to speak on it. But please heed my warning, ladies especially. More

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Sales representative refuse to talk to me on the phone. ETC. DONT WALK RUN FROM GRUBBS . BAD APPLE GENERAL MANAGER TO TWO SALES MANAGERS N SALES REPRESENATIVE PASSING THE BUCK! WORSE EXPERENCE IN BUYING CARS IN DONT WALK RUN FROM GRUBBS . BAD APPLE GENERAL MANAGER TO TWO SALES MANAGERS N SALES REPRESENATIVE PASSING THE BUCK! WORSE EXPERENCE IN BUYING CARS IN MY LIFE . More

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TotalLyons the most rude person ever I can not begin to explain how Rude & condescending this man was. His #1 answer was, "so". He didn't even PRETEND to care ....... do NOT GO THERE. I can not begin to explain how Rude & condescending this man was. His #1 answer was, "so". He didn't even PRETEND to care ....... do NOT GO THERE. More

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terrible service with sales rep and manager The experience was horrible since the day I purchased the car. Car was leaking oil from rear end and engine. Check engine,airbag and seatbelt lights c The experience was horrible since the day I purchased the car. Car was leaking oil from rear end and engine. Check engine,airbag and seatbelt lights came on while driving the car. Took the car back to the dealership is been 2 months and a half and still can't fix it right. Now I call the sales manager or the sales rep they don't want to help me.they told me I have to talk to the mechanics.terrible service don't buy any cars from this grubbs infinity dealership. I am making a law suit. More

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Grubbs is awesome Todd Blackwell and Wes H. We're truly exceptional and first class. I appreciate the opportunity and awesome new ride. I would highly recommend them to Todd Blackwell and Wes H. We're truly exceptional and first class. I appreciate the opportunity and awesome new ride. I would highly recommend them to any friends or family members. Thank you all More

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Dig It The Most!! My experience at the new dealership working with Todd Blackwell and the management staff which included Wes Hays was simply awesome. The new dealersh My experience at the new dealership working with Todd Blackwell and the management staff which included Wes Hays was simply awesome. The new dealership is state of the art and doesn't even feel like your in a dealership. It is simply a work of art from the service team and all the sales and finance staff, I say Wow!! This is my second Infiniti from this dealership and already preparing for my third. I have recommended many people to the Grubbs team and they have said it was a very positive experience. Dig it the most!! More

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A bunch of pressuring sales people who only care about $$$ The used car guys put you under duress to buy a car by telling you you have to sign the deal today or it won't be available tomorrow and must sign ton The used car guys put you under duress to buy a car by telling you you have to sign the deal today or it won't be available tomorrow and must sign tonight. It was closing time, my husband wanted to wait until the next morning to sign, yet they wouldn't let him leave without signing the contract. They still even had all his personal belongings in his trade in when he left, we had to go back the next day to get personal property. Horrible, unethical people at Grubbs. Tried to get truck back and Wes Hayes said the numbers couldn't be worked out. Asked to speak with owner George Grubbs and were told he was on vacation. More

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Positive + Received what I consider a great car for fair price, but what I found unique was the HIGHLY PROFESSIONAL manner in which our salesman Joe showed both Received what I consider a great car for fair price, but what I found unique was the HIGHLY PROFESSIONAL manner in which our salesman Joe showed both of us and knowlegable information he provided about his product. From start to finish he treated us and the car deal in a positive and truly professional manner. Plus a big hats off to the higherups in the management staff as they were on the ball and made things move along quick and painless. More

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