Wesley Wixon

Service is excellent. Wesley is the best advisor you could ask for. The technician is so honest. Work well done Wesley is the best advisor you could ask for. The technician is so honest. Work well done More

by QUANLE2403 Verified Customer Verified Customer

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This as my first visit which turned into 3 trips with this dealership. I really appreciated Piazza service Getting me in when my check engine light and all my dash lights came on. I was not surprised th this dealership. I really appreciated Piazza service Getting me in when my check engine light and all my dash lights came on. I was not surprised they did not have the BCM in stock and that I had to return. The advisor informed me the part would be in the next day. I was also told to not drive my car long distance (no more than an hour). I was surprised the service advisor did not schedule my appointment while I was standing in front of them. I never received a call that the part came in and I had to call the dealership to set up an appointment. The service advisor set me up for Labor Day (which I commented I was surprised they weee open). He confirmed I wanted to wait and he confirmed it would take about 2 hours. I arrived at 11 am for my appointment in Labor Day. Shortly after settling in the waiting room a service advisory informed me that the job would take about 2 hours and the service department closed at 12. I don’t think it’s necessary to say how sissy I was to have to once again reschedule an appointment to return again. I came in and had the part replaced a week later. The service advisor confirmed it would take about 2 hours. Prior to this appointment I was offered a loaner car only because when Piazza texted me how I would rate them I said poorly which prompted a phone call from Piazza. While I was getting the part installed, after waiting 3 hours and no one giving me an update on my vehicle, I had to find a service advisor to get an update on my vehicles. I was THEN informed that the computers were not communicating and it was taking longer and they would have to put me in a loaner car. I should never have been the one to go to the service advisor to get a status update. At the 2 hour mark they should have walked over to their waiting room to tell me what the issue was and at that time offered me a loaner car. As a first experience with Piazza I was not impressed. Although the woman I spoke with tried to fix the mistakes and genuinely seemed concerned it did not relay to the advisors. The service advisors I dealt with were all very nice and professional but I felt lacked communication with their customers. More

by STEPHANIEG2026 Verified Customer Verified Customer

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Always pleased and happy to seek service at the dealership. Couteous and quick, concise sevice dealership. Couteous and quick, concise sevice More

by CONRADWSLJ4 Verified Customer Verified Customer

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Very kind and explained well. A+ service. Dealership is very clean and they have a nice waiting area. A+ service. Dealership is very clean and they have a nice waiting area. More

by Dawn VanEvera Verified Customer Verified Customer

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Good people here……took care of my car & service was done within no time, good experience so far. within no time, good experience so far. More

by SHREYASHRATHOD36MS Verified Customer Verified Customer

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My service manager was excellent. Very professional, fast and thorough. Lots of updates and transparency about the time required and the costs Very professional, fast and thorough. Lots of updates and transparency about the time required and the costs More

by newbuyer26 Verified Customer Verified Customer

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Wesley is a great customer service representative for the company. He was helpful and knowledgeable with the service I was scheduled for. company. He was helpful and knowledgeable with the service I was scheduled for. More

by VL Verified Customer Verified Customer

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I came intending to just drop my car and have to come back, but the service department graciously completed the work for me while I waited. They said it’d be about 2 hrs. and it was almost on the nose! back, but the service department graciously completed the work for me while I waited. They said it’d be about 2 hrs. and it was almost on the nose! Very grateful for their effort. Great place, friendly helpful people, and a comfortable waiting area with water and snacks provided. I received a text telling me that additional work was needed and was able to okay that without even getting up out of my chair! Well done, Piazza Honda of Reading! Well done. Sorry I don’t remember names, but everyone I encountered was friendly, professional and kind. So I rated them all excellent!! I’m sure they deserved the stars! More

by ROADCAT97 Verified Customer Verified Customer

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Outstanding. Arrived early for my 7:00 am. appointment. Was greeted on parking lot and given instructions and assistance form an employee just arriving. Receive Arrived early for my 7:00 am. appointment. Was greeted on parking lot and given instructions and assistance form an employee just arriving. Received thorough explanations as what and how things will happen. The technician and service manager checked in with me several times while I waited. Friendly and supportive. More

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Piazza Honda of Reading was professional, welcoming, and efficient. The staff made the process smooth and stress-free. efficient. The staff made the process smooth and stress-free. More

by NICOLELBING Verified Customer Verified Customer

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