Wil Brown

I find it hard to believe that this dealership would have a pricing strategy of advertising huge discounts which are negated by pre-installed dealer add-ons given all of the videos, blogs, and other social m a pricing strategy of advertising huge discounts which are negated by pre-installed dealer add-ons given all of the videos, blogs, and other social media offerings detailing what to do when purchasing a vehicle - and everything connected with the strategy is a DON'T. To start, I requested information about a particular vehicle’s availability via the dealership website. I purposely did not provide my phone number because I prefer email or text; it helps to have information in writing in case there’s a question later on. They must use a information scraper because I received two calls immediately: one from a salesperson and one robo-call pushing me for an appointment. I chose to continue the conversation via email when I received a robo-mail pushing me to make an appointment. I had a few questions, and the answers were essential to my deciding to drive to the dealership. The only answer from the salesperson (Will Brown) was to send me a video of the car, which I appreciated; however, the questions were apparently passed on to Will Jackson, whose email signature indicated he is the Internet Manager. His answers danced around two of the questions and said that pricing would be discussed at the dealership (I had asked about the out-the-door price). I reiterated that I needed the out-the-door price to determine whether to come to the dealership. Then: two and a half days of silence except for generic robo-mails, from which I unsubscribed. A mitigating circumstance is that a sale was going on - but isn’t there always? I was finally contacted by Mr. Jackson Saturday morning (he said the customers who came to the dealership were more important, hence the delay) and the results were disappointing. If you want the huge discount, you have to buy overpriced dealer add-ons (which ALL consumer advocates say not to do) that have already been installed on the vehicle, whose inflated price essentially erases the discount. When I asked whether it was possible to buy a car without the “investment protections,” his tone came across as disrespectful. Sorry for being an educated consumer! Sorry for holding firm to my well-described requirements and not caving to aggressive sales tactics! I’m sure there are customers who genuinely want to pre-pay for maintenance and have a vehicle locator and that’s fine. I’m not one, and that was not respected. I also wonder why it was such a struggle to get the out-the-door price and, too, if he is a manager why he had to go to the GSM to get that price - which was unacceptably high. Extremely unfortunate experience. Zero stars. More

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My family has bought at least 5 cars from Chris! He is honest, friendly, caring and will help answer any and all questions. Our family has built a friendship on the trust and comfort that we have fe He is honest, friendly, caring and will help answer any and all questions. Our family has built a friendship on the trust and comfort that we have felt from Chris and the others. Go see him! You won’t be disappointed More

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Friendly, informative sales staff. Provided clear information for me to base my decision on. This is how car sales should be done. Provided clear information for me to base my decision on. This is how car sales should be done. More

by mstreeter212 Verified Customer Verified Customer

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Not very inviting did not feel valued as a customer If it wasn’t for Wilbert brown being as good as he is I probably would have went elsewhere it wasn’t for Wilbert brown being as good as he is I probably would have went elsewhere More

by marksmith75711 Verified Customer Verified Customer

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Very friendly and the salesman I had he really worked hard to make sure I got a vehicle. hard to make sure I got a vehicle. More

by sdameron1972 Verified Customer Verified Customer

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Great experience! I never felt pressured and everyone there was so nice. Awesome salesman, thank you Will Jackson, you rock!!! I will definitely recommend you and Hart I never felt pressured and everyone there was so nice. Awesome salesman, thank you Will Jackson, you rock!!! I will definitely recommend you and Hart Nissan to anyone looking for great vehicles, great sales team and a wonderful experience!! More

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Hart is one of the best dealer ships around! The sales department is outstanding as well as service and everyone else!! The sales department is outstanding as well as service and everyone else!! More

by shammond6 Verified Customer Verified Customer

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It was a pleasure dealing with Kiera. As a new sales person she handled herself in a very professional manner. I’m sure her product knowledge will continue to grow and she will end up as As a new sales person she handled herself in a very professional manner. I’m sure her product knowledge will continue to grow and she will end up as a very valued sales person. More

by jduffinva Verified Customer Verified Customer

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Mr. Jackson was the salesman for my recent car purchase. He was the most polite, honest, and professional car salesman that I have ever worked with. I would rate him a 10+ stars. Excellent!!! He was the most polite, honest, and professional car salesman that I have ever worked with. I would rate him a 10+ stars. Excellent!!! More

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Polite not pushy, could have spent a few minutes explaining how to select the function selector on the steering wheel and dash explaining how to select the function selector on the steering wheel and dash More

by CAPTDEW1981 Verified Customer Verified Customer

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