Wiley Jackson

I had a horrible experience with the service department. I made an appointment to take my vehicle in. When i got there the service advisor said they couldn't look at it that day. I ask why mak department. I made an appointment to take my vehicle in. When i got there the service advisor said they couldn't look at it that day. I ask why make an appointment if your not going to look at the vehicle. I took my 2019 kia sorento there due to an oil leak. The service advisor said it would be at least a week before they could even look at it and it would be a month if I hadn't made an appointment. together my vehicle was there 3 weeks. When I took my vehicle in I inquired about a loner car, I was told they don't do that. The service advisor I was working with left the company, I was told he retired. When I was assigned another service advisor, he had only been on the job 1 day. When I explained my situation to him, he said he thought they did have loner cars, apparently they didn't have any the day I was there. I called this dealership so many times during the 3 weeks my vehicle was there. One phone call I pressed 0 for the operator, a young man answered, I ask him who the general manager was and he hung up on me. Once I found out the name of the general manager, I left 2 voice mail messages for a call back, never received a call back. I left several messages for the service manager to call me and he has never returned my call. I received a text asking how was my experience on the service of my vehicle and to contact a Joseph Gonzales if I had any questions. So I called Mr. Gonzales, long story short Mr Gonzales gave me his cell number. I left several messages for Mr. Gonzales and he finally text me to let me know he no longer worked there. I submitted my receipt for the rental car I had to get for 3 weeks to the 2nd service advisor for reimbursement. It seems that the left hand doesn't know what the right hand is doing. Very poor communication and leadership. I hope I never have to deal with this dealership again. Poor customer service. More

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This dealer advertised a price online for a vehicle then added on a lot of costs when it came time to purchase the vehicle. That is a violation of our state’s DMV laws. They then sent a coupon via mail and added on a lot of costs when it came time to purchase the vehicle. That is a violation of our state’s DMV laws. They then sent a coupon via mail and email for an oil change for $49.95 and then when I got to the dealership they said that it would be $79.95 for the oil change after I drove 30 miles. I canceled the appointment and drove back home. I will never deal with this dealership again! More

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