Wilford Friday | Page 4

Great customer service I'm so happy we chose to go with Jim Norton Toyota. Every staff member we dealt with was so helpful and friendly. Friday pulled up all three cars qui I'm so happy we chose to go with Jim Norton Toyota. Every staff member we dealt with was so helpful and friendly. Friday pulled up all three cars quickly that I was interested in like it was no problem at all. This was very different from two other dealerships we had visited. Outstanding customer service! More

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Very pleasant experience Staff was friendly and pleasant. My salesman, Wilford Friday, took very good care of me. I will recommend this dealership to my friends in the future. Staff was friendly and pleasant. My salesman, Wilford Friday, took very good care of me. I will recommend this dealership to my friends in the future. More

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Great experience Everyone we worked with over three visits were very helpful. They all were willing to show me any car and were flexible as we changed to looking at se Everyone we worked with over three visits were very helpful. They all were willing to show me any car and were flexible as we changed to looking at several different types of cars. More

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Friendly, Good Communications, and Nice place. Great guy to work with. Brought a brand new 2012 Highlander and 5 years later came back to Wilford Friday for a repeat. Awesome guy and good sales. Great guy to work with. Brought a brand new 2012 Highlander and 5 years later came back to Wilford Friday for a repeat. Awesome guy and good sales. More

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What a great car buying experience! I chose Jim Norton when we decided to replace my wife's 2008 Toyota Rav4. because they had done such a great job servicing her vehicle. When we arrive I chose Jim Norton when we decided to replace my wife's 2008 Toyota Rav4. because they had done such a great job servicing her vehicle. When we arrived, we received a warm welcome and was able to get all our questions answered. The sales rep, Wilford Friday, explained all the options and features of that were on the 2017 Toyota Rav4. He made it a no-hassle experience. After he completed the sale, he turned us over to Kord Padilla who took us through all the papperwork and was able to get us great financing. I highly recommend Jim Norton Toyota, Wilford Friday and Kord Padilla if you are interested in buying a Toyota in the Tulsa area. More

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Great experience all around Every person I encountered was very friendly and helpful. The salesperson listened to what I was looking for and seemed to genuinely care and work to Every person I encountered was very friendly and helpful. The salesperson listened to what I was looking for and seemed to genuinely care and work to meet my needs. More

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Wilford Friday and the Jim Norton Organization I want to send a BIG "Thank-you" to sales associate "Wilford Friday"! We were looking for a particular vehicle at the Jim Norton dealership and were I want to send a BIG "Thank-you" to sales associate "Wilford Friday"! We were looking for a particular vehicle at the Jim Norton dealership and were blessed enough to get Wilford as our associate! We were 7 hours from the dealership and not looking for a long, drawn out process at a dealership. Wilford was very professional with great phone skills. He got us to the numbers we were looking for, the money we wanted (sight unseen) for our trade-in before we left the house on a 7 hour journey! When we got there he had the vehicle washed and ready to go! All we had to do was go for a test drive! Wilford was very enjoyable to be around and made us feel comfortable immediately! The process was very quick and smooth which we appreciated because it was a 14 hour round trip. Wilford Friday is a great asset to the Jim Norton organization and I would certainly drive 14 hours round trip again to do business with him and the Jim Norton organization!!! Thank-you! Sincerely, James & Cherie Robinson More

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Great experience buying new car! This dealership is truly one of a kind! My salesman, Wilford Friday, was a pleasure to work with. Worked hard to get me a deal! This dealership is truly one of a kind! My salesman, Wilford Friday, was a pleasure to work with. Worked hard to get me a deal! More

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No haggling The guys I worked with were a pleasure. I hate buying vehicles and honestly, this time was no exception BUT it's a lot more bearable when the people The guys I worked with were a pleasure. I hate buying vehicles and honestly, this time was no exception BUT it's a lot more bearable when the people you're dealing with go out of there way to make sure every question is answered and every issue clarified and understood. More

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3 for 3 - Outstanding Customer Service Over the last eight months, I have helped my father and a friend buy a total of three vehicles from Jim Norton's used car department. My Jim Norton e Over the last eight months, I have helped my father and a friend buy a total of three vehicles from Jim Norton's used car department. My Jim Norton experience was excellent each time. The first vehicle was a 2003 Toyota Avalon XLE for my parents. My wife and I had been shopping online to find the best car for them. When I arrived at Jim Norton, I found the car I thought was the best for my parents. The salesman, Wilfred Friday, was extremely helpful and easy to work with. He allowed me to leave my car at the dealership and take the Avalon for the day in order to make sure it met with my approval and to take it to my parents' home. My mother was in poor health and this would allow her to see the car and decide if it would work for her needs. They loved it. We drove it back to the dealership that evening and they purchased the car. My mom insisted on coming in order to test "ride" it. They gave us a fair price and treated my parents like they were buying a new Toyota Avalon. The second vehicle was a 2012 Toyota Yaris for my friend. It was her first time buying a car so she was a little nervous about the process. My wife and I helped her find a great car at a fair price. This time, the salesperson was Alex Simpson. He was great to work with. Zach in finance was also very good to work with as well. When we test drove the car, we had noticed a stain in one of the front seats. Alex took it back to service. By the time she was ready to take it home, the seats had been shampooed again and the stain scrubbed out. They made the entire process a pleasure. The third car is a 2005 Toyota Camry XLE. The experience we had buying this car is at the heart of why I am writing this review. My mother's health had deteriorated to the point of the family deciding to put her in hospice care. The morning after making that decision, my father was driving his beloved 2003 Avalon and totaled it. The next day my mother passed away. In the midst of all the pain and tragedy of losing my mom, the last thing I wanted to do was shop for a car, but we needed to get my dad some transportation. My wife and I once again found some options at Jim Norton. We worked with Alex again. He showed my wife several cars that we thought might be good choices for Dad. The next day(Saturday), we took dad to look at the cars they selected. He really liked the 2005 Camry. We were allowed to drive it even though it was so new to the lot it had not been serviced or cleaned. We told Alex and his manager that we liked it and would like to see it again on Wednesday. We explained that my mother's funeral was on Tuesday and would appreciate if they did not call us until we came back to the dealership. They honored that. I brought Dad back on Wednesday and the car was waiting for him. He was thrilled to see that they had done all the appropriate maintenance (i.e timing belt and water pump) and cleaned it up. Alex had the day off but Josh Evett helped us with the car. We ran out of time on Wednesday to complete the purchase so we needed to come back the following day. Even though Alex had the day off he called me that afternoon anyway. I asked him if he could see if the guys in service could get the stains out of the back seat belt and floor boards. When we arrived on the Thursday, he had done that but also went over the car and touched up some of the paint issues he found. I was floored. I have never seen a salesperson go the extra mile like that. When we went to finance, Josh Casey remembered my dad from the Avalon. I appreciated that he treated my Dad with respect and kindness as he had done before. Outstanding customer service at a very difficult time for my family was especially appreciated. The funny thing is, I have never purchased a car from Jim Norton for myself; however, Jim Norton Toyota is the first place I will look for the next car purchase I make and you can bet Alex Simpson will be the one selling it to me. More

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