Will Dennis

If I could give negative stars I would! !! Stay clear of this dealership. They are nothing but liars and scammers!! I co-signed for my son to purchase a 2018 Audi from them on 8/1/25. Too !! Stay clear of this dealership. They are nothing but liars and scammers!! I co-signed for my son to purchase a 2018 Audi from them on 8/1/25. Took it to the Audi dealership a few days later to have it serviced and everything checked out. To our surprise the vehicle has over $10,000 of serious work needed some being structural and the topper is it has no air bags which is ILLIEGAL. I was calling and texting my salesman Will almost daily as it is almost impossible after they take your money to get a return call or any help. He refused to let me speak to a manger or anyone higher up. Also, we purchased a warranty with the vehicle which is their other scam... Low and behold our claim was denied because all of the issues were "preexisting". When I explained the situation to Will he denied it and said no we wouldn't sell a vehicle like that. Well, you did and now my 20 yr old son is screwed on his first big adult purchase. They also stated they will not help get the claim approved unless we bring it to them for service. No where in the contract does it state that. But we have been trying for over 3 months to get a service appointment with Brighton Motors and the mailbox is full and of course no one will return your call. My son has continuously been calling and today finally "Bob" returned his call about purchasing a vehicle and as soon as my son mentioned no he's been trying to get service on his car for 3 months the guy got skittish and said oh I'll transfer you to service. Of course, same crap no one will answer the xxxx phone or return your calls!! Getting a lawyer is probably the one way to get resolution with these hacks. My salesman won't even answer our calls or texts. Horrible company and salesman. The owner should be absolutely ashamed of this shady business he owns who constantly scam people and knowingly selling xxxxty vehicles!!!! All the 5 star ratings on here is a complete joke. They were probably written by the dealership themselves. More

Report | Print

The staff was very polite and professional. They handled my purchase and trade very efficiently! I would recommend them to friends and family! They handled my purchase and trade very efficiently! I would recommend them to friends and family! More

by pfsmith101 Verified Customer Verified Customer

Report | Print

We bought A 2021 Ford Explorer from this dealer about one month ago. It was good and alright for like 3 days. Then the check engine light came on. Well for A car that we paid 20k for. That's A problem!!!! month ago. It was good and alright for like 3 days. Then the check engine light came on. Well for A car that we paid 20k for. That's A problem!!!! So I got my code reader and read the codes. Evap stuff oh well. But not right. I was like that's sus. I looked at the clear distance. Aka distance since someone reset the computer. If you did the math the computer was cleared one or so miles before they photographed the car. Alright. Sus!!! Ok so we call them. They say they did work to warrant clearing the computer. But could not provide A work order or receipt. They claimed they put thousands into it. So today I go in to work everything out. Tell them everything that was said above. The salesperson said the owner before them cleared the codes! Well that changes the claim. So in conclusion these people are liars. And you should never buy A car from this dealer or there partner dealers. Stay far away. And even if this does get righted. This review stands. By then it will have taken over A month and A bad review to fix this. So this review stands no matter what. Thank you for reading about our experience. More

Report | Print

William never followed up with me in the oil change or lack there of. He also never followed up on cutting a second key. I bought a 2018 Lexus Rx 350 that I was told had no issues and the oil change light lack there of. He also never followed up on cutting a second key. I bought a 2018 Lexus Rx 350 that I was told had no issues and the oil change light is on. More

by RLIBEY Verified Customer Verified Customer

Report | Print

I liked Bobby. After the initial meeting it was sketchy with William. Felt like they just wanted to make the sale and get rid of me. I was told they would call me After the initial meeting it was sketchy with William. Felt like they just wanted to make the sale and get rid of me. I was told they would call me to set an appointment to fix some issues on the car I bought from them. There was always an excuse why they didn’t call me. Not going through them again. It was a good vehicle but CS skills are needed by some. More

by jhoughton75 Verified Customer Verified Customer

Report | Print

20 days later, lender didn’t get paperwork, license plate and tabs still not done and tabs still not done More

by colossal55 Verified Customer Verified Customer

Report | Print

Brighton Motors has always met all my transportation needs. I have purchased three vehicles from them in three years. They offer a wide variety of vehicles and met my needs when my life changed. They needs. I have purchased three vehicles from them in three years. They offer a wide variety of vehicles and met my needs when my life changed. They are prompt , courteous, and have literally changed my life and the lives of the folks who depend on me. They provide excellent service if the vehicles and keep me informed of my upgrade options. Even my dog is happier since I made Brighton Motors my one call for transportation. More

Report | Print

They were really patient with me I actually let me put $500 down and then come back with the rest great place to get a new ride $500 down and then come back with the rest great place to get a new ride More

by jted176 Verified Customer Verified Customer

Report | Print

I was impressed with how fast and easy it was on me. I was entertained while I waited for purchase process to end. I loved the most they got me the vechical I wanted without trying to sell me something I was entertained while I waited for purchase process to end. I loved the most they got me the vechical I wanted without trying to sell me something I didn't want. More

by phix7805 Verified Customer Verified Customer

Report | Print

Best place ever to get a car or truck. . they make it right all the time ! . they make it right all the time ! More

by hollylmsw Verified Customer Verified Customer

Report | Print