Will Goodwin | Page 8

Will and Oscar were great to work with and made the purchase quick and easy. Thanks for your help. purchase quick and easy. Thanks for your help. More

by LOGANPETERS88 Verified Customer Verified Customer

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I was very pleased with the service I received from Riata Ford. Everything was done by phone or online which made buying very easy. I would definitely use them again and refer my family and friends. Ford. Everything was done by phone or online which made buying very easy. I would definitely use them again and refer my family and friends. More

by Cindy K Verified Customer Verified Customer

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Riata Ford you Guys are awesome! Wonderful staff. JD always takes care of me and has my SUV ready to go every time. Keep up the great work always takes care of me and has my SUV ready to go every time. Keep up the great work More

by FCARLOS66 Verified Customer Verified Customer

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No haggle, they listened, came back close to what I was looking at. After purchase service has been SUPER! looking at. After purchase service has been SUPER! More

by JWWEISE Verified Customer Verified Customer

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Friendly staff and excellent customer service. Will was a pleasure to work with. Thank you for a wonderful experience!! Would definitely recommend to all of my friends. pleasure to work with. Thank you for a wonderful experience!! Would definitely recommend to all of my friends. More

by HOWARD.ANTHONYD Verified Customer Verified Customer

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Great experience, everyone was very helpful. Fast process as well! Everyone from the sales person to the finance manager were great and very helpful. Would recommend. as well! Everyone from the sales person to the finance manager were great and very helpful. Would recommend. More

by RILEYDAVISON99 Verified Customer Verified Customer

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I will recommend this dealership to others, cause we are always lucky to get a trade in. It may be my first time buying, and financing. always lucky to get a trade in. It may be my first time buying, and financing. More

by BRIANAHUNTER789 Verified Customer Verified Customer

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Very excellent sales people. No pressure, just great customer service and it was the easiest and best Truck buying experience I’ve ever had. I will come back here next time I trade in. customer service and it was the easiest and best Truck buying experience I’ve ever had. I will come back here next time I trade in. More

by MIKETHOMAS919 Verified Customer Verified Customer

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Very quick and friendly service buying my truck. My salesman was helping and showed vehicle after 5pm and we texted to close the deal. Closing guys were quick and professional salesman was helping and showed vehicle after 5pm and we texted to close the deal. Closing guys were quick and professional More

by ANNCHARLES12 Verified Customer Verified Customer

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Unethical. Immoral. Go elsewhere.You cannot trust Unethical. Immoral. Go elsewhere. You cannot trust anything they tell you. Whether you are buying or selling your car, avoid Riata Ford at all cost Unethical. Immoral. Go elsewhere. You cannot trust anything they tell you. Whether you are buying or selling your car, avoid Riata Ford at all costs! Riata Ford contacted me and made a “sight unseen” offer for a car I was selling. The offer was a little low, so I asked if they could increase their offer at all. I explained that I was selling the car to cover medical expenses, that I didn’t have the time or luxury for games. The salesman then told me that if the car is as described, he might be able to get me more, but his manager would have to see it in person. Riata Ford is 30+ miles away from where I live. I told them that I would need to take off work to bring it to them. I expressed concern at the idea of adding additional miles to the odometer (it has really low miles and is advertised with specific mileage). I repeatedly stated that I did not want to waste my time with a convoluted sale. He assured me it would be simple and straightforward. When I took the car to the dealership, the manager and multiple other employees complimented the car up and down and acted like they were amazed by the condition. At that point they claimed the best way for them to get the highest price for me was to put the car up on dealer auction. “Don’t worry, it will take an hour or less. But we need to take it in the garage and inspect it.” I should have asked more questions. They made it sound like in an hour they would be able to tell me how much more than the “sight unseen” price they would be able to give me. Not so. After waiting an hour, the salesman came back and told me the car was up on auction and I could leave. He promised to call me within an hour with a new price. I never heard from him again. For two days I tried to contact him via phone, email and text. He ghosted me. He did pocket dial me once by mistake though. I then called the dealership to find out what was happening. Conveniently, everyone involved with the car was “out that day”. The new person checked the auction (I didn’t even know they were still trying to auction the car), and dismissively told me the most they could give me was $6000 LESS than their “sight unseen” offer. The “sight unseen” offer was never real. I can’t say for certain what their strategy was, but it seems this was all just a ploy to try to auction my vehicle and take a percentage of the sale. They tried to exploit my situation, not caring that I’m selling to cover medical expenses, that I had to take off work, or that I had to drive 75 miles round trip. 3 hours of time wasted thanks to their shameless bait-and-switch deception. Do not do business with them! More

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