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Will Kent
Will Kent at Serra Ford Farmington Hills
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Will Kent

Sales Consultant

Serra Ford Farmington Hills

39300 W 10 Mile Rd
Farmington Hills, MI 48335

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4.9
124 Reviews

Passionate about vehicles and the people who drive them! I was born into a family of car enthusiasts so this became such a perfect opportunity for me! I have carried on the interest into my son who loves cars too! Always willing to think outside the box to find the best solutions! This has always been my dealer! I even worked here when I was in high school! I have a lot of Pride here at Serra Ford Farmington hills

Dealership Experience

7 yrs, 8 mos

Industry Experience

7 yrs, 8 mos

Languages Spoken

English English

Employee Video

4.9

124 Reviews

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124 Reviews of Will Kent

April 01, 2024

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Employee Rating

Excellent sales staff and service dept. Will Kent goes above and beyond for his customers. More

by Margo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Helpful
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Apr 04, 2024

Serra Ford Farmington Hills responded

Hi Margo, we're happy you found our staff to be so supportive during your experience here at Serra Ford Farmington Hills. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 29, 2023

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Employee Rating

Met our salesman, Ken, made the process of buying this 2013 Ford Expedition Limited easy and smooth. Thanks! More

by byer2000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Helpful 2
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Jan 02, 2024

Serra Ford Farmington Hills responded

Hi, thank you for your kind words and congratulations on your new vehicle! Safe travels!

November 17, 2023

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Employee Rating

Absolutely wonderful experience. Will Kent was amazing with all the details and upgrades in purchasing a car today. Everyone was so knowledgeable and patient with me with all the new More

by Barbara French
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Firas Hasso

Helpful 2
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Nov 22, 2023

Serra Ford Farmington Hills responded

Hi Barbara, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 06, 2023

Dealership Rating
Employee Rating

Everyone was polite & friendly. We enjoyed all we spoke with. Will was very knowledgeable & helpful. More

by jjmaertens
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Max (Training us on car features.)& Logan (Finance) 5 Stars too

Helpful 1
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Nov 08, 2023

Serra Ford Farmington Hills responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

November 04, 2023

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Employee Rating

Terrible first time buyer car experience I'm 22 with a good credit score 745 prior to the finance manager submitting my credit application to six+ lenders(not once was it sent to Ford Motor Credit) this w More

by jakema
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Helpful
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Nov 07, 2023

Serra Ford Farmington Hills responded

Hi Jakema, we are so disappointed to learn of this situation you have described. Please give us a call at (248) 474-1234 and we will do our best to make this better. We hope to hear from you soon.

October 10, 2023

Dealership Rating
Employee Rating

Will Kent and Max kept me updated on my order and when we finally purchased the process was quick compared to other dealer I've purchased from. More

by Bill D.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Max

Helpful 1
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Oct 12, 2023

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

September 16, 2023

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Employee Rating

Ordered a Maverick. Took a year to get. Serra kept me updated consistently. The delivery process was pain free More

by kent255
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Helpful 3
Report | Print
Sep 20, 2023

Serra Ford Farmington Hills responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

September 05, 2023

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Employee Rating

I trust my salesman Will Kent, very nice and easy to work with, made me feel comfortable. More

by mmort218
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Financial

Helpful 1
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Sep 10, 2023

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

September 12, 2022

Dealership Rating
Employee Rating

Sales associate, Will Kent, was friendly and responded promptly to my request to purchase my company vehicle. More

by Brian T
Customer Service
Friendliness
Recommend Dealer
Yes
Helpful
Report | Print
Sep 13, 2022

Serra Ford Farmington Hills responded

Hi Brian, thank you for letting us know that you were treated with respect by Will and Max. We strive to provide the best customer service possible. We appreciate you and your business!

August 02, 2022

Dealership Rating
Employee Rating

Will Kent was absolutely fantastic through the whole experience. He was communicative through the wait for my custom vehicle. It was great to have someone so supportive through my first time ever leasin More

by Esar33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Helpful
Report | Print
Aug 03, 2022

Serra Ford Farmington Hills responded

Thank you so much for your terrific review and your feedback on Will. He works very hard to provide the excellent customer service that we strive for at Serra Ford Farmington Hills. Congrats on your new vehicle and enjoy the drive!

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