Will Merck | Page 4

Jason is the best Service tech I've ever had for any vehicle over the years. I actually bought another Grand Cherokee and part of my decision to get another one was because of Jason and team for their i vehicle over the years. I actually bought another Grand Cherokee and part of my decision to get another one was because of Jason and team for their incredible customer service!! Thank you!! More

by markviracola Verified Customer Verified Customer

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Expedient and great communications. Mike was my person. He was awesome! Service was spot on. Mike was my person. He was awesome! Service was spot on. More

by babyg0 Verified Customer Verified Customer

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They attempted to service this particular vehicle but were not equipped with the knowledge or know how. were not equipped with the knowledge or know how. More

by planoguy12 Verified Customer Verified Customer

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Easy to schedule service online. Quickly serviced my vehicle (quoted 1 hour - waited 25 minutes) Quickly serviced my vehicle (quoted 1 hour - waited 25 minutes) More

by lissa1116 Verified Customer Verified Customer

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I have been coming to Huffines Plano for many of my purchases and all of my service for the last 20+ years. One excellent experience after another!!! Thank-you for taking such good care of me and my fa purchases and all of my service for the last 20+ years. One excellent experience after another!!! Thank-you for taking such good care of me and my family. More

by doneagleman Verified Customer Verified Customer

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We have had a 2016 Dodge Ram in their shop for 8 weeks now. The ignition key was sticking and they admit they stuck a screwdriver in the key receptical to try and move it in their shop. I little patience now. The ignition key was sticking and they admit they stuck a screwdriver in the key receptical to try and move it in their shop. I little patience would have made a world of difference. They keep telling us that the key has to be laser cut in Germany and they have no control as to when it will be recieved. Promises for dates have been missed and now they wont return my call. During one of several conversations they also admitted that they have numerous U S postal service trucks with the same problem. So I think I know who is getting priority over us. Poor service, poor follow up, no offer to compensate me for weeks of no vehicle. No expected date given. Why not pull this item off one sitting on the lot ? More

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Great Service Department We have had a couple of Jeeps serviced here over the years, most recently a 2007 Commander with 202,000 miles. It was starting to show its age and wi We have had a couple of Jeeps serviced here over the years, most recently a 2007 Commander with 202,000 miles. It was starting to show its age and with their guidance we went through several service procedures to correct some drive train issues. The overall improvements were achieved, but I decided it was time for a new vehicle. I spoke with Thomas Bronte, Service Manager, and explained my thoughts and plans. Again, he was very supportive as he was during the entire repair process. He connected me with the Subaru team, as we have been looking at the new Ascent since it came out. This was another great experience which had me driving away with a 2020 Ascent. This is a great Service Department and working with Bill Buckley, Will Merck, Thomas and all of the support staff was a pleasure. I highly recommend this dealership! More

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Two great car buying experiences! I met Will Merck during the summer of 2017. My husband and I were looking for an SUV for our growing family. At the time we were just looking, and tol I met Will Merck during the summer of 2017. My husband and I were looking for an SUV for our growing family. At the time we were just looking, and told him we weren't ready to buy. Some salesman lose interest when you tell them you that, but Will was still engaged, very friendly, and helpful. We went back in September ready to purchase. I though I found the car I wanted online, but Will had a better car in mind, which checked every box I was looking for. He really paid attention to what I wanted. This car wasn't on my radar, so I didn't do my research ahead of time, but Will even came back and said the price online was cheaper, so I got a better price than what I expected. I truly appreciated his honesty. Fast forward to Summer 2018, I was in the market again for an SUV because of accident, and I immediately reached out to Will. He was just as helpful this time around, and seemed very concerned for my family's well being. I really appreciate Will and all of his help, and I would definitely recommend him to anyone looking for a vehicle. More

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Will Merck is the reason I bought from Huffines Used Vehicle Car buying is one of the activities I would prefer not to do. This has now changed after buying our Jeep from Will Merck. What made the difference h Car buying is one of the activities I would prefer not to do. This has now changed after buying our Jeep from Will Merck. What made the difference he was relax, did not pressure, knew we had to look around and he demonstrated he truly understood the Jeeps he had on his lot. Not that he knew where they were but he knew the history of the jeep, when engine size changed, the model years to look for our jeep. I did go to other dealers. These other location knew where the jeeps were but had no knowledge of jeeps. I wanted more than just a person that could sell me a car, I wanted a person that knew about the cars. Will thank you for being the sales person I want. We will come back to Huffines and expect to buy the next car from you again. And hats off to Charlie Hale. I took us through each option, chose the ones we wanted and best of all not hard pressure to buy options. Bot Will and Charlie knew to be transparent and honest; These are two of the characteristics I look for in a car dealership. More

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Excellent Experience I just purchased my fourth vehicle from Huffines Chrysler/Jeep in Plano..Will Merck was my salesman and he did an excellent job just as he has done in I just purchased my fourth vehicle from Huffines Chrysler/Jeep in Plano..Will Merck was my salesman and he did an excellent job just as he has done in the past...always appreciate the way they run their business and the service they provide. Eddy F. More

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