William Cummings | Page 13

Horrible. No communication, bad customer service. Service rep was rude and seemed to care more about going home to proper customer service. Improperly diagnose No communication, bad customer service. Service rep was rude and seemed to care more about going home to proper customer service. Improperly diagnosed the first time so this was the second time going back for the same problem with it getting worse and worse. Made complaint to manager on duty who then after looking at my repair estimate tried to sell me a new car. Estimate was ridiculously overpriced. Overall absolutely HORRIBLE experience and will NEVER be going back! More

by Ewitting87 Verified Customer Verified Customer

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Very efficient and helpful good work in a timely manner very communicative and responsive to my needs very communicative and responsive to my needs More

by HAMILTONLAWNCARE Verified Customer Verified Customer

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Everyone went out of their way to keep me informed it was not a simple visit. Maintainabce buy out inspection etc not a simple visit. Maintainabce buy out inspection etc More

by dmuld Verified Customer Verified Customer

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Finally, after 2 months of waiting for 2nd key and remote, and getting the run-around, I finally got it. Other than that, from Kristen in sales, and Vicky at front desk, and everyone else, who tried t remote, and getting the run-around, I finally got it. Other than that, from Kristen in sales, and Vicky at front desk, and everyone else, who tried to get this done, was great. More

by shell0827 Verified Customer Verified Customer

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The representative contacted a few times about my situation but I wish when I came to pick up the people then knew about the service that was done and someone showed me how to reset when the vehicle situation but I wish when I came to pick up the people then knew about the service that was done and someone showed me how to reset when the vehicle goes to sleep More

by charlesskyway Verified Customer Verified Customer

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Always well taken care of when I take my KIA in for servicing. Enjoyed the new waiting room. Very comfortable, good coffee but next time I will bring a sweater. servicing. Enjoyed the new waiting room. Very comfortable, good coffee but next time I will bring a sweater. More

by toylgcol Verified Customer Verified Customer

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Everyone is friendly. Service is great. Nice lobby but you need a soda machine in there. Service is great. Nice lobby but you need a soda machine in there. More

by CORLER Verified Customer Verified Customer

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Good service, but it took 1 1/2 hours to do an oil change & tire rotation change & tire rotation More

by TOPFUEL Verified Customer Verified Customer

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Very professional and helpful. Gave to the customer different options for.reparations needed. and recommendations as well. Gave to the customer different options for.reparations needed. and recommendations as well. More

by codyglover Verified Customer Verified Customer

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Service person was rude and condescending. Complained about computer being down before acknowledging the customer. Sent my son info about the car when I was there waiting on the vehicle. Had t Complained about computer being down before acknowledging the customer. Sent my son info about the car when I was there waiting on the vehicle. Had to wait outside for several minutes before the car was brought around. Felt like he wanted to get rid of me when I asked what the status was on the car. I waited 1 hour and 45 minutes when he told me 1 hour and 30 minutes. My son also believes they put in the motor oil. More

by Sandrakersting14 Verified Customer Verified Customer

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