William Graham

Porshe Autobahn Wanted to express Total satisfaction They Always take the High Rd for thier customers, I have a 15 yr relationship with AutobahnPorsche,,David Morrison Gm,Russell Service Mgr,Anthony Parts Mg Always take the High Rd for thier customers, I have a 15 yr relationship with AutobahnPorsche,,David Morrison Gm,Russell Service Mgr,Anthony Parts Mgr outstanding customer service, aswell my service advisor Alexa Rodriguez,. First rate Porsche Mechanics Alfredo for example follow up bye Jeff shop Foreman ,Will always use for my 911 4s no other then Autobahn Porsche Fort Worth Tx Thanks for another great experience!! More

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I am submitting this review to express my great gratitude to the OUTSTANDING staff at Autobahn Porsche Fort Worth, particularly David Morrison, Andy Owsley, Christopher Phillips, and Hunter Hoffman. Let's to the OUTSTANDING staff at Autobahn Porsche Fort Worth, particularly David Morrison, Andy Owsley, Christopher Phillips, and Hunter Hoffman. Let's begin with Andy. My Cayenne required service, and I could not attend due to military duty. However, Andy personally ensured all necessary services were accomplished with detail, perfection, and completeness. He left his card for me and encouraged me to contact him to discuss the work or any other questions I had. Andy was thorough, and his wealth of knowledge of Porsche vehicles is impressive. Couple that with his superior customer service and communication skills, and one understands why Autobahn Porsche always meets customers' high expectations. Several weeks passed, and upon my return from duty, my key fob had a dead battery (which allowed me to learn firsthand how to use the process for such events). It was late in the day, but I needed to address this as my backup fob was unavailable. I arrived at the dealership at closing but was cheerfully greeted by Christopher Phillips, whose first words were, "Thank-You, Sir, for your service!" I graciously expressed my gratitude and then explained my issue, and he immediately sought to take care of me. Christopher was soon joined by Hunter Hoffman, who detained his departure, knowing I required assistance. Hunter tactfully introduced himself, also thanked me for my service, and quickly resolved the issue with my defective fob, with Christopher's support. Afterward, both Christopher and Hunter asked if I had any other questions. Respecting the late hour, I stated I could return later, but both of these outstanding gentlemen listened to a service request I needed. Then, each of us walked me over to the Service Department, where, of all persons, Andy Owsley was still present! When I introduced myself, Andy also thanked me for my service with a great handshake and smile. This allowed me to personally thank Andy for his excellent support and convey accolades to Christopher and Hunter for their current excellent efforts. I also thanked them for the impressive customer service and articulated my service request to Andy. Andy quickly responded and got the ball moving, despite it being well after closing. During my military career, I have been Blessed to have traveled worldwide and meet outstanding people, learn about many cultures, and even experience firsthand the Porsche experience in their homeland of Germany. Returning to the US and still seeing this level of excellence does not come as a surprise. Still, it makes me grateful to the exemplary staff and excellent vehicles of Autobahn Porsche! I would be remiss if I did not mention David Morrison, GM. David has his office situated so that everyone who enters this exemplary dealership can see him clearly, so for many, he is the first face most customers see. This is not coincidental, as David prefers to be in the open, fully accessible and available both for customers and his staff. This is a unique approach as most GMs tucked away further into their respective dealership. David also greeted me, thanked me for my service and genuinely offered his assistance---but that was unnecessary because his outstanding staff took care of my service requests! He truly supports his team! These actions may appear small from these humble Porsche staff. Still, they are grand to me as they make me feel significantly appreciated---a feeling that continues each time I interact with these outstanding, highly professional, and customer-oriented individuals! Thank-You, David, Andy, Christopher, and Hunter, for your superb service and hospitality. I look forward to my return visit during an earlier period as I also respect the time you work and provide this high level of service... and want you to enjoy your well-earned time off! Thanks again for all you do! Very Respectfully, GERALD D. GLENN, SMSgt, US Air Force 7 March 2025 More

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