William Habib

Worst recall service experience I’ve ever had. Avoid Roseville Hyundai for service. I brought my 2022 Hyundai Ioniq 5 in for three recall-related software updates on Saturday July 5th, all rel Avoid Roseville Hyundai for service. I brought my 2022 Hyundai Ioniq 5 in for three recall-related software updates on Saturday July 5th, all related to EV charging. I showed up on time for my appointment, but an SUV that arrived after me was prioritized first by Rey S., which meant that I’d have to wait an additional 15 minutes. Not a great start. Once I was finally processed by William (Bill) H, I waited in the lounge, where there’s usually a live TV feed showing technicians working on vehicles. That feed was conveniently off that day. While they were working on my car, I received a panic alert from the MyHyundai app — the second time this has happened during a service visit. The first was in April of 2024 during a previous appointment for an AC issue covered by the warranty, when a tech decided to take my car for a test ride (joyride) around the Auto Mall — confirmed by my GPS tracker and I have screenshots of the maps, times, and interactions with the shop to protest this. Why that set off the panic alarm, I can only speculate. This time for service though, the computer updates took over two hours. They performed a “complimentary” vehicle inspection and told me my cabin air filter was dirty, offering to replace it for over $80. I declined, knowing it’s a $10 part and a 5-Minutes less job. I’ve worked in Fleet for 12 years now. You will not get one over on me. Additionally Samantha at the dealership contacted me about buying my car because it was ‘in high demand’ then offered a lowball offer of $22k for my car that has the long range battery. That car at a minimum should get $29k if not a little more. Before returning the car, William repeatedly reminded me how important good reviews were and asked me to leave one, clearly pressuring customers to post positive reviews. It seems like there is some review farming going on. Maybe for every bad review they try to bury them by pressing a bunch of customers to leave positive reviews. I don’t know, but what I do know is there is a lot of pressure to leave a positive review. When I got home, I discovered that my AC now sounds like a jet engine, which wasn’t the case before the visit. I opened the hood to replace the cabin air filter myself only to find that they had reinserted the dirty filter upside down, effectively funneling any debris caught and usually on top of the filter, straight down to be sucked up and into the HVAC system. Now I only hope there isn’t any permanent damage to my AC. I tried to speak with the service manager, Michael. I was placed on hold for 5 minutes and then told he was “in a meeting.” When I mentioned I’d be leaving reviews due to the poor service, the person on the phone responded with an indifferent “Okay.” I will not be returning to Roseville Hyundai for any future work. I’ll be driving to Sacramento from now on, as I can’t trust this shop with my EV, whether their mistakes are intentional or not, they clearly lack accountability and professionalism. More

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The workers are friendly and helpful. They do their best to give you fast quality service. They do their best to give you fast quality service. More

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Thi like this dealership. Paul, the service manager restored my confidence in the product and the manufacturer. Paul, the service manager restored my confidence in the product and the manufacturer. More

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Fantastic service and the guy who attend me nice and cool. I am satisfied this location cool. I am satisfied this location More

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Your service tech was very helpful and curious. I wish you had a express service for an oil and filter exchange I wish you had a express service for an oil and filter exchange More

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Molly is a fantastic service advisor. I would highly recommend her to anybody. The service was quick and reasonably priced. I would highly recommend her to anybody. The service was quick and reasonably priced. More

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My experience with Paul at Roseville Hyundai was absolutely wonderful! It was a real pleasure to work with him again, and his exemplary service reminded me that Roseville Hyundai is a totally awesom absolutely wonderful! It was a real pleasure to work with him again, and his exemplary service reminded me that Roseville Hyundai is a totally awesome 10-star dealership, and like Paul, the people that work there are true professionals who are all about giving EXPERT QUALITY car care and EXCEPTIONAL customer service. They answer your questions and concerns right away, and they are completely transparent. Roseville Hyundai is the best! They are the super stars of amazing car care, and I'm a thoroughly satisfied customer! More

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I love my 2024 Kona, however, I am not impressed or happy with your service department. After scheduling an appointment for my 15K service, I brought my car in 10 minutes early. I was immediately met outside with your service department. After scheduling an appointment for my 15K service, I brought my car in 10 minutes early. I was immediately met outside by Bill. After being checked in I waited for an hour and a half before I checked with Bill to see how much longer it would be. He came back and told me they were backed up and they hadn’t even started working on my car!! He said he got a different tech to start on my car and it would be another 30 minutes or so which turned out to be at least 45 minutes longer, so I’m sure you can see why I was not happy waiting that long for a basic service! More

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Thank you for having the best service advisors! This time it was Bill Habib! He cares for our car as if it were his! I appreciate his honesty and support! This time it was Bill Habib! He cares for our car as if it were his! I appreciate his honesty and support! More

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# Excellent Service - "Exceptional service from start to finish! The team was professional, courteous, and went above and beyond to ensure my vehicle was serviced promptly." - "I'm thoroughly impr start to finish! The team was professional, courteous, and went above and beyond to ensure my vehicle was serviced promptly." - "I'm thoroughly impressed with the quality of work and attention to detail. Highly recommend!" - "Fantastic experience! The staff were friendly,specially miss Molly knowledgeable, and kept me informed every step of the way." More

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