The staff were incredibly kind and pleasant.
The service was handled quickly, and I was completely satisfied with everything.
The service was handled quickly, and I was completely satisfied with everything.
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by Sang
Service Price Transparency
Sep 18, 2025 -
Roseville Hyundai responded
We are proud to hear our team got you on your way quickly. Thank you for choosing Roseville Hyundai, and please don't hesitate to reach out if we can help you down the road!
Good service.
Explains what's needed
Easy getting appointment. Nice people. Very helpful. Nice waiting area
Explains what's needed
Easy getting appointment. Nice people. Very helpful. Nice waiting area
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by mochadeb
Service Price Transparency
Sep 16, 2025 -
Roseville Hyundai responded
Thank you for sharing your experience! We're so glad you found our team helpful and the service seamless. See you next time at Roseville Hyundai!
Smooth, courteous, process.
Clean and modern facilities.
Service manager met all my expectations.
Hyundai service is awesome.
Thanks!!
Clean and modern facilities.
Service manager met all my expectations.
Hyundai service is awesome.
Thanks!!
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by Mauro
Service Price Transparency
Aug 26, 2025 -
Roseville Hyundai responded
Hi Mauro, thank you for choosing Roseville Hyundai and for sharing your appreciation for our team and environment. We wish you safe travels!
Chris always helps me and does an amazing job.
The communication is spectacular and nothing has done before my approval is given. All the staff is very professional. Chris is extremely thorough an
The communication is spectacular and nothing has done before my approval is given. All the staff is very professional. Chris is extremely thorough and always communicating which is appreciated.
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by Andrearosethomas
Service Price Transparency
Aug 25, 2025 -
Roseville Hyundai responded
We are delighted to hear that Chris is always so helpful and thorough during your visits. We will be sure to share this fantastic feedback with him. Thank you for choosing our team and Roseville Hyundai. We are grateful that you're a part of our community! See you next time!
Bill is always a pleasure to work with at Roseville
Hyundai. He’s friendly, welcoming, and professional. The service team at Roseville Hyundai that includes Bill, Chris, Molly, Paul, and Rae are always
Hyundai. He’s friendly, welcoming, and professional. The service team at Roseville Hyundai that includes Bill, Chris, Molly, Paul, and Rae are always helpful and give us extra mile service. We’ve been going to Roseville Hyundai for 20 years for our vehicles and service. We’ll continue to do so in the foreseeable future.
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by Cat Lord
Service Price Transparency
Aug 13, 2025 -
Roseville Hyundai responded
Thank you for trusting Bill, Chris, Molly, Paul, and Rae with your automotive needs! We truly appreciate your business and we look forward to many more years of working together. - The Roseville Hyundai Team
They did a excellent job on my vehicle and there service
men were amazing as well I was notified every step of the way Thank you Roseville Hyundai on a job well done
men were amazing as well I was notified every step of the way Thank you Roseville Hyundai on a job well done
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by Geri
Service Price Transparency
Jul 22, 2025 -
Roseville Hyundai responded
Hi Geri - Thank you for choosing Roseville Hyundai and sharing your feedback! We appreciate your business and are happy to hear that you had such a great experience.
I recently had the pleasure of visiting Hyundai Service
Dept and I must say, the service was outstanding.
Dept and I must say, the service was outstanding.
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by mamaluz6
Service Price Transparency
Jul 14, 2025 -
Roseville Hyundai responded
Thank you for choosing Roseville Hyundai and for sharing your support of our team. We look forward to seeing you next time!
Worst recall service experience I’ve ever had.
Avoid Roseville Hyundai for service.
I brought my 2022 Hyundai Ioniq 5 in for three recall-related software updates on Saturday July 5th, all rel
Avoid Roseville Hyundai for service.
I brought my 2022 Hyundai Ioniq 5 in for three recall-related software updates on Saturday July 5th, all related to EV charging. I showed up on time for my appointment, but an SUV that arrived after me was prioritized first by Rey S., which meant that I’d have to wait an additional 15 minutes. Not a great start.
Once I was finally processed by William (Bill) H, I waited in the lounge, where there’s usually a live TV feed showing technicians working on vehicles. That feed was conveniently off that day.
While they were working on my car, I received a panic alert from the MyHyundai app — the second time this has happened during a service visit. The first was in April of 2024 during a previous appointment for an AC issue covered by the warranty, when a tech decided to take my car for a test ride (joyride) around the Auto Mall — confirmed by my GPS tracker and I have screenshots of the maps, times, and interactions with the shop to protest this. Why that set off the panic alarm, I can only speculate.
This time for service though, the computer updates took over two hours. They performed a “complimentary” vehicle inspection and told me my cabin air filter was dirty, offering to replace it for over $80. I declined, knowing it’s a $10 part and a 5-Minutes less job. I’ve worked in Fleet for 12 years now. You will not get one over on me.
Additionally Samantha at the dealership contacted me about buying my car because it was ‘in high demand’ then offered a lowball offer of $22k for my car that has the long range battery. That car at a minimum should get $29k if not a little more.
Before returning the car, William repeatedly reminded me how important good reviews were and asked me to leave one, clearly pressuring customers to post positive reviews. It seems like there is some review farming going on. Maybe for every bad review they try to bury them by pressing a bunch of customers to leave positive reviews. I don’t know, but what I do know is there is a lot of pressure to leave a positive review.
When I got home, I discovered that my AC now sounds like a jet engine, which wasn’t the case before the visit. I opened the hood to replace the cabin air filter myself only to find that they had reinserted the dirty filter upside down, effectively funneling any debris caught and usually on top of the filter, straight down to be sucked up and into the HVAC system. Now I only hope there isn’t any permanent damage to my AC.
I tried to speak with the service manager, Michael. I was placed on hold for 5 minutes and then told he was “in a meeting.” When I mentioned I’d be leaving reviews due to the poor service, the person on the phone responded with an indifferent “Okay.”
I will not be returning to Roseville Hyundai for any future work. I’ll be driving to Sacramento from now on, as I can’t trust this shop with my EV, whether their mistakes are intentional or not, they clearly lack accountability and professionalism.
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by stephennstromberg
Service Price Transparency
Jul 18, 2025 -
Roseville Hyundai responded
We apologize for the delay in vehicle intake on July 5th and acknowledge that the cabin air filter may have been installed incorrectly—we take both issues seriously and are addressing them internally.
That said, many claims made in this review are based on assumption or are factually inaccurate. The vehicle did undergo recall-related software updates, which can take time depending on the specific campaign and system responsiveness. The service was completed the same day.
The test drive mentioned during the April visit was part of standard diagnostic procedure for the A/C system. Any alerts from the MyHyundai app are automated, and we do not control their timing or content.
As for pricing, vehicle value offers are based on current market conditions and VIN-specific details. We aim to be transparent, and customers are always welcome to negotiate or decline.
We never pressure customers for reviews. While our advisors may mention their importance, any request should come across as a reminder—not an obligation.
We attempted to contact the customer for follow-up and did not receive a return call. We remain available should they choose to re-engage.
We respect every customer’s right to share their experience, and we remain committed to service quality, professionalism, and continuous improvement.
Jul 18, 2025 -
stephennstromberg responded
**Update** got voicemail from Michael their service head on Tuesday July 15 (keep in mind the date of Service was Saturday July 5th) which he states that my claims in this review are “interesting” but admits his people “missed the mark”. The tone of the voicemail gave indication that Michael would not take what I had to say seriously so I did not call back. Michael had every opportunity to contact me before the review, take my calls, or shortly after the review. Instead 10 days after the service, a week after trying to reach him, and days after the review, he finally reached out and left a message where the words sound good but the tone does not.
Regarding the post from the dealership here. I know the message was AI written at least partially because human beings don’t tend to use em dashes… like ever. There are other tells too. Once again, this is an example of late and lazy work from Roseville Hyundai in particular the out of control service department under Mike. We can’t even get a real customer service person to respond. Just another example of things that seem dishonest from this dealership.
Seriously folks, don’t take the risk with this dealership. Read the reviews from people who actually frequently review things. There are systemic issues being reported about this business. Don’t you want to give your vehicle to a service department where their service chief is actually available to discuss issues with customers?
DCA has good reason to submit an undercover car to the service department as part of an investigation. I would also believe that the other members of NorCal automotive group would not be super happy with the direction of this dealership and the lowering of the brands value due to the actions of the service department of Roseville Hyundai’*
The workers are friendly and helpful.
They do their best to give you fast quality service.
They do their best to give you fast quality service.
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by Mcarpent23
Service Price Transparency
May 30, 2025 -
Roseville Hyundai responded
Thank you for reviewing Roseville Hyundai! It was so kind of you to share your experience.
Thi like this dealership.
Paul, the service manager restored my confidence in the product and the manufacturer.
Paul, the service manager restored my confidence in the product and the manufacturer.
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by Ebudney
May 05, 2025 -
Roseville Hyundai responded
We're delighted to hear that Paul and the team at Roseville Hyundai were able to restore your confidence in our products. Thank you for sharing this positive feedback!