William Karrels | Page 19

Clean and welcoming, efficient, timely, courteous, and friendly. All of the people I dealt with were great friendly. All of the people I dealt with were great More

by hedyknight Verified Customer Verified Customer

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Efficient, courteous, honest, prompt , very helpful. Listened to our requests and complied. William Karrell great Listened to our requests and complied. William Karrell great More

by hedyknight Verified Customer Verified Customer

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Professional service at this dealership. The best experience we have had purchasing a vehicle. We enjoyed the clean and comfortable sales room and were impressed with the technology in sig The best experience we have had purchasing a vehicle. We enjoyed the clean and comfortable sales room and were impressed with the technology in signing the paperwork. William was very helpful in showing us all the details of the Tucson. More

by SteelerFan Verified Customer Verified Customer

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Direct, efficient no nonsense sales. William was easy to work with and 2 very knowledgeable. William was easy to work with and 2 very knowledgeable. More

by kerichurchill7 Verified Customer Verified Customer

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Excellent All Around customer service and support. Sales agents are always trying to assist customers. All around grade A+++ Sales agents are always trying to assist customers. All around grade A+++ More

by Libertarian Bob Verified Customer Verified Customer

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Awesome Dealership Salesperson William Karrels was very professional and caring. Answered all questions and explained every aspect of the vehicle Great Job!! professional and caring. Answered all questions and explained every aspect of the vehicle Great Job!! More

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My car sales person William karrels was awesome what a great guy all the way around can’t say enough about him when it was o’Brien’s I bought three vehicles went back since new owners and it wasn’t a good great guy all the way around can’t say enough about him when it was o’Brien’s I bought three vehicles went back since new owners and it wasn’t a good experience my daughter bought a car from William she said go back and give him a try and if it wasn’t for him I don’t know if I would have went back BEST sales person they have you won’t find a better sales person in my eyes his Patience and his personality is out standing he really takes care of his customers More

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I went with William and the Fort Myers dealership because of their quick offer and great price. They were very straight forward and easy to work with. of their quick offer and great price. They were very straight forward and easy to work with. More

by Brittanym Verified Customer Verified Customer

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William Karrel And Jeff Simpson did a great job getting me in my new car. me in my new car. More

by mberg0415 Verified Customer Verified Customer

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I regret ever stepping into the Hyundai of Fort Myers store to purchase my Elantra. William Karrels waited until after my Credit was ran and Insurance was transitioned to advise me that he did not hav store to purchase my Elantra. William Karrels waited until after my Credit was ran and Insurance was transitioned to advise me that he did not have a spare key for the car I had purchased. He told me I would need to contact the locksmith myself to obtain the key. I made several attempts to contact the locksmith without success. I informed General Manager, Jason Curie, Adan Hernandez, William Karrels,, and Jeffrey Simpson of the issue with ordering and cutting the key. They assured me the issue would be resolved. Last week, Adan told me the key would be ready on 1/10/25. I arrived for my third trip to the Dealership regarding this issue and was informed by Service that the key would not be ready. I have now been waiting 10 weeks for the spare key. This all could have been resolved if anyone mentioned above could have bothered to take 5 minutes to call the locksmith on my behalf, as the locksmith is contracted with Hyundai and not the Consumer. The locksmith's disinterest in my problem is completely understandable. Jason, Jeffrey, William or Adan all had an opportunity to make a difference with this specific Customer Service issue and simply could not be bothered. I've raised the issue with Jason and Jeffrey directly over the past several weeks and have received several hollow, meaningless words and a complete lack of accountability and action. They have been given every opportunity to "make good" on this issue over the last several weeks but simply have not actually done anything. I wasted two more hours at the Dealership today, my third wasted trip to the store since 10/31, including needing to take time off of work for this, and still do not have the key. Again, this is after I went out of my way to confirm everything would be ready today. Clearly, Hyundai, Jason, and his team simply do not care about their customers once they have received their Down Payment and Commission. The complete and utter disrespect that I have been shown at Hyundai since I made my $25,000 purchase is completely reprehensible. Particularly, considering how easy and uncomplicated this issue would be to resolve. I very much look forward to the day that I can trade the car back in so that I never have to do business with Hyundai of Fort Myers every again. More

by dforhecz Verified Customer Verified Customer

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