William (Liam) Dooley

Everything they want me to do oil change find out what was wrong with the front end everything was okay with my standards was wrong with the front end everything was okay with my standards More

by DCPUJA1 Verified Customer Verified Customer

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The service reps lie to your face don’t call you back and the service lies to back up the service reps as far as the technicians they are very good the service lies to back up the service reps as far as the technicians they are very good More

by Hunter Verified Customer Verified Customer

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Scheduling was fast and easy! Appointment was timed well. Liam was very thorough and forward. Good customer service. Appointment was timed well. Liam was very thorough and forward. Good customer service. More

by kedemlow Verified Customer Verified Customer

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Muy bien el servicio y la atención fue perfecta sin más que decir muchas gracias que decir muchas gracias More

by romanmartinez24 Verified Customer Verified Customer

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Very prompt courteous didn't try to sell me things I did not need would recommend it and will be back for my next Oil Change not need would recommend it and will be back for my next Oil Change More

by Tballering224 Verified Customer Verified Customer

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They are always proactive and easy to deal with . No pressure but explaining what ever is going to be done succinctlyw No pressure but explaining what ever is going to be done succinctlyw More

by coachmarkmaley Verified Customer Verified Customer

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Heiser does a superb job of servicing my car and and proactive , explaining what the car needs. proactive , explaining what the car needs. More

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Vehicle was provided to dealership, and checked in by service writer on Tuesday evening for a Weds appointment (only a couple hour job). Never received a phone call for follow-up. At end of business I go service writer on Tuesday evening for a Weds appointment (only a couple hour job). Never received a phone call for follow-up. At end of business I got a ride to dealership and they never even brought truck in for service, then wanted to have it again following day. No loaner available. Appointment was rescheduled for following week. The work was completed but they expierenced difficulty in getting a new keypad programmed to the vehicle. Needed to keep vehicle overnight for another day. No loaner offered. Next day go to pickup the vehicle and charged 175.00 to program a keypad. After raising concern about the earlier screwup the best I was offered was a 10% discount. I realize things can go sideways and schedule hiccups occur. Vehicle was in for warranty service and to program keypad. Programming a keypad is the definition of a soft expense. After weeks of back ordered parts, a screw up in the appointment date, needing the vehicle an extra day due to technical difficulties getting the keypad programmed, the programming fee should have been deeply discounted if not waived entirely. I will use a different dealership for my future service needs. My time is valuable. More

by chris Verified Customer Verified Customer

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They work with the customer on unexpected issues to correct problems as they come up correct problems as they come up More

by BENDERDUO Verified Customer Verified Customer

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Great experience and communication with their shop. They kept me informed as to what was going on and when I could expect my car back. They kept me informed as to what was going on and when I could expect my car back. More

by r.singkofer Verified Customer Verified Customer

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