William Pannier

Emmanuel Maximus responded

UPDATE (Day 25): Within an hour of posting my initial review, I finally received a phone call from Service Manager William Pannier. Shockingly, his main concern wasn't getting my truck fixed—it was figuring out what it would take to get me to delete this review. He offered to finally get the truck programmed by Monday and throw in a free replacement for one of my key fobs (which they ironically broke or failed to reprogram during this ordeal) on the condition that I remove my review. The truck was ready Monday afternoon as promised, but the nightmare didn't end there. I was handed back a truck with a newly dented driver's door and my original two key fobs—including the broken one. Compounding this, the final paperwork reflects a charge and a credit for a new key fob that I never actually received. I called William on Tuesday to give him the benefit of the doubt. He stated he was going to the shop floor to retrieve the fob and would call me back that afternoon to arrange a pickup. Today marks day 25 since I dropped my truck off for a 4-to-5-hour job, and I have still heard nothing. Furthermore, General Manager Jay Cadwallader never had the decency to call me, approve a loaner, or even return multiple phone calls from Ashley, the Stellantis corporate case representative. Ashley did an excellent job trying to reach management, and while it is disappointing that Stellantis has zero accountability power over these individual franchises, I do not blame the brand. I blame the Ferman Automotive Group for allowing this level of incompetence and lack of integrity to fester at this location. For context, I am a car enthusiast who values dealer-maintained, 100% factory-stock vehicles. My current garage includes a 2014 Jeep Rubicon X Unlimited, a 2016 Ram 2500 Cummins, a 2021 Volvo XC90, a 2024 Porsche 992.1 S, and a 2025 Chevrolet Corvette Z06. I exclusively service my vehicles at dealerships: • Volvo Cars Tampa replaced an out-of-warranty A/C compressor and proactively provided a loaner without me even asking. • Porsche Tampa handles my regular maintenance and always provides a complimentary loaner automatically. • Stingray Chevrolet utilizes a specialized low-profile bay to service my C8 Z06 seamlessly within minutes. Meanwhile, Ferman Chrysler Jeep Dodge Ram of Wesley Chapel rendered my truck completely inoperable through their own technical errors, broke my key fob, dented my driver's door, and still flatly refused a loaner vehicle while holding my daily driver hostage for nearly a month. You had no idea if my business depended on that truck to operate—and you clearly did not care. They have officially lost a loyal customer who brought two separate vehicles here for over a decade. I will gladly absorb the $500 cost of a new key fob and fix the door dent myself just so this review stays up as a permanent warning to others. I will never set foot in another Ferman Automotive Group dealership again. You have a lot to learn from Volvo, Porsche, and Stingray Chevrolet.