William Poinsett

All went very well with the service, but I’d like further explanation of “Lifetime CVT fluid” what does lifetime even mean! explanation of “Lifetime CVT fluid” what does lifetime even mean! More

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Excellent with one exception. I was expecting a Cargo Cover with my new lease and one was not included. That was an important feature to me. I was expecting a Cargo Cover with my new lease and one was not included. That was an important feature to me. More

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Kind and friendly personnel. Professional and knowledgeable. Customer oriented and efficient time management. Excellent working relationship with dealer's employees. Miller S Professional and knowledgeable. Customer oriented and efficient time management. Excellent working relationship with dealer's employees. Miller Subaru's goal is to meet customer needs and we had serious immediate needs since our last car was totaled (without injuries) and as senior citizens, we did not have a 2nd car. More

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Service department is excellent. Love getting my car serviced there. Never had a problem or had to go back. Would buy my next car there in an instant. Love getting my car serviced there. Never had a problem or had to go back. Would buy my next car there in an instant. More

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I have purchased several cars from Miller Subaru and have always had them serviced at the dealership. I have found the service excellent and all members of the Miller family - salesmen, service workers and always had them serviced at the dealership. I have found the service excellent and all members of the Miller family - salesmen, service workers and everyone else to be professional, pleasant and extremely competent. More

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I have purchased 4 new vehicles from Miller Subaru, I use them for servicing also. I have full faith in their dedication to providing high quality advise and service to customers. I am so pleased that they them for servicing also. I have full faith in their dedication to providing high quality advise and service to customers. I am so pleased that they are close by. More

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I think this is one of the finest dealers I have ever dealt with. Their sales people are experienced, professional and respond to the needs of their customer. There is no pressure when purchasing a vehi dealt with. Their sales people are experienced, professional and respond to the needs of their customer. There is no pressure when purchasing a vehicle. This is my fifth Subaru and I would not go anywhere else. It was a pleasure to work with John Poster @ Miller Subaru. Rose Principato in the Finance Department is personable and extremely efficient and made the process enjoyable. E Dallegro More

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Called about an air conditioner problem and had an appointment for work in short amount of time. Work was done quickly and with minimum hassle. appointment for work in short amount of time. Work was done quickly and with minimum hassle. More

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Great service as always. Answered all our questions and kept us informed about the status of the service. Prompt call when service was complete was very much appreciated. Great customer focused service d kept us informed about the status of the service. Prompt call when service was complete was very much appreciated. Great customer focused service department . More

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I took my 2013 Tribeca to the shop for a p0014 trouble code which I diagnosed with my code tool. I got a call back the next day saying there were no codes that matched mine, in fact they got codes that d code which I diagnosed with my code tool. I got a call back the next day saying there were no codes that matched mine, in fact they got codes that did not match my vehicle (turbo wastegate codes). They cleared the codes and said it was fine. $90 for the diag. As soon as I drove off the lot, the light came back so I brought it back in. Immediately the technician told me I need a new cam gear $1300! I’m sorry but you can’t make that diagnosis with a Snap-On code tool without doing a bunch of other tests. I reluctantly agreed to the job thinking they’d must have seen this before. A week later, they call and say the car is done. As soon as I drive off the lot, light came back on. I bring it back and another week goes by and they call. Saying it was a bad oil control valve. No charge. But I just paid $1300 for a mis-diag, and now you replace a $100 part and maybe an hour labor on top? I asked for a refund of the difference and William refused, saying “we fixed your car”. Then I said “but you replaced a cam gear for no reason.” He said, “oh no, it needed that also”. Come on guys! I worked for an auto service retail company for 30 years and this is the oldest scam in the book. Not to mention having my car for two weeks with 2 come-backs. More

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