William Poinsett | Page 3

Called about an air conditioner problem and had an appointment for work in short amount of time. Work was done quickly and with minimum hassle. appointment for work in short amount of time. Work was done quickly and with minimum hassle. More

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Great service as always. Answered all our questions and kept us informed about the status of the service. Prompt call when service was complete was very much appreciated. Great customer focused service d kept us informed about the status of the service. Prompt call when service was complete was very much appreciated. Great customer focused service department . More

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I took my 2013 Tribeca to the shop for a p0014 trouble code which I diagnosed with my code tool. I got a call back the next day saying there were no codes that matched mine, in fact they got codes that d code which I diagnosed with my code tool. I got a call back the next day saying there were no codes that matched mine, in fact they got codes that did not match my vehicle (turbo wastegate codes). They cleared the codes and said it was fine. $90 for the diag. As soon as I drove off the lot, the light came back so I brought it back in. Immediately the technician told me I need a new cam gear $1300! I’m sorry but you can’t make that diagnosis with a Snap-On code tool without doing a bunch of other tests. I reluctantly agreed to the job thinking they’d must have seen this before. A week later, they call and say the car is done. As soon as I drive off the lot, light came back on. I bring it back and another week goes by and they call. Saying it was a bad oil control valve. No charge. But I just paid $1300 for a mis-diag, and now you replace a $100 part and maybe an hour labor on top? I asked for a refund of the difference and William refused, saying “we fixed your car”. Then I said “but you replaced a cam gear for no reason.” He said, “oh no, it needed that also”. Come on guys! I worked for an auto service retail company for 30 years and this is the oldest scam in the book. Not to mention having my car for two weeks with 2 come-backs. More

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No issues during check-in, accommodation was about the time scheduled and the regular oil change was completed together with the fix for a tire loosing air pressure. time scheduled and the regular oil change was completed together with the fix for a tire loosing air pressure. More

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Always a great experience at this dealership It would take you 5 seconds to figure out that I bought my Subaru at a different dealer. I picked the wrong dealership when I bought my car and I neve It would take you 5 seconds to figure out that I bought my Subaru at a different dealer. I picked the wrong dealership when I bought my car and I never went back. Nick made everything better. From the very fist service on my car in 2015 all the way through some recalls just a few weeks ago I have had all great experiences with Miller Subaru. The entire team is terrific too. The dealership is clean. Thank you for everything that you do. More

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Very Confident I have been coming to Miller Subaru since 2003 and I will be going there until I can’t. Straight forward, honest, precise, knowledgeable. They get I have been coming to Miller Subaru since 2003 and I will be going there until I can’t. Straight forward, honest, precise, knowledgeable. They get to know you and your car. We have 4 Subaru’s and all 4 go to and will continue to go to Miller. More

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Thought of me first I brought my car in for it 120,000 mile checkup. Because it needed new tires in addition, they offered me a loaner car so I wouldn't have to sit in t I brought my car in for it 120,000 mile checkup. Because it needed new tires in addition, they offered me a loaner car so I wouldn't have to sit in the dealership for 3+ hours. They keep me informed as to the status of my car and are honest with me about what needs to be fixed and what can wait. More

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I've bought many cars from Jack and Miller Subaru the only place I'll ever go. Trustworthy and they treat their customers like royalty! only place I'll ever go. Trustworthy and they treat their customers like royalty! More

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Exceptional Service Experience. Fantastic experience having my outback serviced. The staff was extremely friendly and professional. A loaner was provided and my car was done when pro Fantastic experience having my outback serviced. The staff was extremely friendly and professional. A loaner was provided and my car was done when promised. Also had the car detailed while it was there and couldn’t be happier with the results! More

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Thank goodness for Melissa Miller Details on Google review. After buying new cars and being a loyal customer I was spoken to poorly when asked about detailing. However, Melissa Mill Details on Google review. After buying new cars and being a loyal customer I was spoken to poorly when asked about detailing. However, Melissa Miller saved the day. Her kindness and wonderful customer service made everything ok in my eyes. Thank you Melissa More

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