William Reed | Page 13

Easy, Professional and Comfortable Experience My experience started with James Schiavo. He quickly replied to my questions and set up and appointment. When I arrived at the dealership, I was qui My experience started with James Schiavo. He quickly replied to my questions and set up and appointment. When I arrived at the dealership, I was quickly welcomed and I sat down with Bill Reed. I have been to quite a few dealerships over the years, and its easy to tell which ones are going be good and bad experiences based on how well they listen to you and your needs. My conversations with Bill were easy, he made good, solid and reasonable recommendations based on what I needed and wanted. Any questions I had regarding the vehicle was answered. If Bill didn't know the answer or thought someone else might be able to provide a more thorough point of view, he would ask them to sit down and talk with me. I felt heard and unpressured when it came down to decision time. On the finance side, Manny did an excellent job of ensuring I received every discount that I could receive. More

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2016 Escape Absolutely a seamless experience. Bill Reed was wonderful to work with-I never felt pressured. I believe it was Ted Banas who also spent time talking Absolutely a seamless experience. Bill Reed was wonderful to work with-I never felt pressured. I believe it was Ted Banas who also spent time talking with me. I ended up being there way after closing and was never pushed or cut off. We stayed until my decision was complete & I was comfortable with it. When I picked up the car Manny Pinho was tops with all paperwork being in order & being completed smoothly. Bill sat with me to explain all the technology-even paired my phone with the vehicle!! Will recommend this dealership whenever I can. I am a 100% satisfied customer...thank you so much guys!! More

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Linda and I love our MKC Lincoln .. We purchased many cars in our lifetime. This experience was the best. Cathy Reed gave us the most wonderful experience purchasing a vehicle . Of co We purchased many cars in our lifetime. This experience was the best. Cathy Reed gave us the most wonderful experience purchasing a vehicle . Of course it wasn't just any old vehicle it was the 2016 MKC. She is very thorough and honest. Thank you again Cathy Reed. We love our MKC. Bob and Linda More

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Excellent Service and Salesman! Bill Reed provides excellent customer service and takes the time to make the consumer feel confident and prepared to purchase a vehicle. He is great a Bill Reed provides excellent customer service and takes the time to make the consumer feel confident and prepared to purchase a vehicle. He is great at what he does and I would recommend him to anyone looking to make an informed purchasing decision. More

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Excellent Sales service and support We recently purchased a Ford F150 from Shaker Ford. Our last vehicle (Ford Explorer) encountered unexpected problems that pushed us to shop for a repl We recently purchased a Ford F150 from Shaker Ford. Our last vehicle (Ford Explorer) encountered unexpected problems that pushed us to shop for a replacement sooner than we had planned, but Bill Reed and the entire sales staff went above and beyond to find us a quality used F150 that was in very good condition. Bill helped turn a difficult situation for us into a positive one. We are repeat Shaker customers, and will shop with them again. More

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As always this experience was non stressful. Great people! I have worked with Bill Reed over many years and have always felt satisfied with his professionalism and honesty. He made me comfortable and at ease. I have worked with Bill Reed over many years and have always felt satisfied with his professionalism and honesty. He made me comfortable and at ease. I have purchased 5 cars from Bill and God willing I will purchase my next one from him. More

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Great Dealership Even if your not getting a FORD! Bill Reed a very soft spoken salesman dealt with my inquires for over a year. Typical 'Hey Bill, what do you have in my price range?' And each time he Bill Reed a very soft spoken salesman dealt with my inquires for over a year. Typical 'Hey Bill, what do you have in my price range?' And each time he'd go thru inventory but never had what i needed. He never pressured me. But what sets this dealership apart form others is I've had nothing but great customer service in the dealership both for service and sales. But they UPPED it one from there. I got a flyer with a personal note from a Shaker Family member, and when i replied, the President Ed called me and set me up with Bill with a difficult task in hand. 1. Get me out of my old Ford Explorer 2. Get me into something newer, with better MPG, and good in the snow...for $200 a month!! Now i was underwater with my truck, that makes it a pretty hard task. I was met at the door by Bill, then Ed came and talked to me, then Manny from finance, they were all dedicated to making this happen. I did not think it was possible, not in my price range, not with a truck i owed more than worth on. I was so amazed, they found me a car, for my kids & dogs, great in snow, excellent MPG, and to top it off a 2013!!! They ALL went above and beyond, but no one took as much time over a year of calls and meetings and test drives as Bill Reed. He was so polite, never put out by my CONSTANT questions, and also explained HOW the parameters worked to get me into a MUCH BETTER vehicle for my needs IN my price range. Thank you Bill Reed for being someone who was dedicated to MY PERSONAL HAPPINESS and THANK YOU ED SHAKER for being the mastermind behind making it work. I HIGHLY recommend this dealership for SERVICE or buying a car...ANY MAKE! Not just FORDs!! More

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Outstanding Service During the processes we had outstanding help. Bill answered all of our questions. We didn't have to do anything, Bill did it all. Thanks During the processes we had outstanding help. Bill answered all of our questions. We didn't have to do anything, Bill did it all. Thanks More

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First new car After having a horrible experience at another dealership, I went in to Shaker's and found a much friendlier atmosphere. The sales staff was nice and t After having a horrible experience at another dealership, I went in to Shaker's and found a much friendlier atmosphere. The sales staff was nice and they didn't try and nickle and dime me at every step of the way. Would highly recommend. More

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2015 Ford Edge Worked with Bill Reed. He was very helpful and got us the deal we were looking for. Everything went smoothly from the time we walked in till the time Worked with Bill Reed. He was very helpful and got us the deal we were looking for. Everything went smoothly from the time we walked in till the time we drove away with our new Edge. More

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