Wilmer Rodriguez | Page 19

Our experience at Otto's BMW First I would like to say this will be the 3rd BMW we will have serviced at Otto's as well as our second purchase. Our current and past experience wi First I would like to say this will be the 3rd BMW we will have serviced at Otto's as well as our second purchase. Our current and past experience with purchase and service has always been "Excellent" and the facility and details are extremely impressive. Heath Cameron was very professional and thorough in demonstrating the features of our new BMW 328I Xdrive. Heath, Wilmer and the Otto's team went out of their way and worked to insure our purchase and vehicle was perfect at time of delivery. We even received a followup call from Heath to ask how the car performed on our 600 mile return trip home. We will definitely use Otto's for future purchases. Can't say enough about Otto's and Staff. Thank you. More

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Service Just had my wife’s 2016 M235 in for service and can’t say enough about the EXCEPTIONAL SERVICE we received at Otto’s BMW. They always treat my wife & Just had my wife’s 2016 M235 in for service and can’t say enough about the EXCEPTIONAL SERVICE we received at Otto’s BMW. They always treat my wife & I like celebrities and provide us with up to date information and provided us with a loaner which greatly helped with our hectic work schedules. From the moment you pull up to drop your car off your always promptly greeted and then taken to your service advisor in a very timely manner. Special thanks to Joe Izzy (service advisor), Dave Winnemore (Shop foreman), Jake Zimmerman (Shop technician) and Chris Clayton (Service Manager). Thank you all for the great job you did on my wife’s car! We couldn’t be happier! This is why we will continue to patronize Otto’s for sales & service for all of our BMW’s and all future purchasing. Sincerely, A very satisfied customer! Rick & Maryann Bauman. More

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I8 Roadster Just purchased my fourth car from Ottos and my third from Heath Camron I can always count on Heath to take care of all of the details. Buying has alw Just purchased my fourth car from Ottos and my third from Heath Camron I can always count on Heath to take care of all of the details. Buying has always been a simple and hassle free experience No surprises no issues just a happy customer As always the geniuses were there to answer all my questions and help with tips so I can enjoy my new Bmw More

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Otto’s BMW Rock! I have now purchased 3 BMWs from Otto’s and couldn’t be happier. My client advisor, Scott Gately, is the absolute best. His attention to detail, pers I have now purchased 3 BMWs from Otto’s and couldn’t be happier. My client advisor, Scott Gately, is the absolute best. His attention to detail, personal touch through the sales and delivery process, and communications before and after the sale are top notch! I highly recommend Otto’s and Scott for your next BMW purchase. More

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A distinctly enjoyable buying experience This was a very enjoyable experience evidenced by the excellent customer service provided by Elena V(with an assist by Wilmer R). Elena was knowledgea This was a very enjoyable experience evidenced by the excellent customer service provided by Elena V(with an assist by Wilmer R). Elena was knowledgeable,personable,and stepped up all aspects of the customer experience I had at Otto's BMW! I also want to compliment Brian for the time he gave me in understanding a couple nuances of my new M3 More

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Very unique buying experience I have purchased many vehicles since 1980 (for myself, wife, and kids) and several experiences have been quite good. My recent experience with Otto's I have purchased many vehicles since 1980 (for myself, wife, and kids) and several experiences have been quite good. My recent experience with Otto's BMW was my first with this dealership and with Scott Gately; Otto's representative. Scott worked quickly, efficiently and very professionally to meet my parameters and ensure I am pleased with my choice of this certified pre-owned X3, and the fair price I paid. It felt less like buying a car and more like dealing with the concierge at a 5 star resort. I strongly recommend Scott and Otto's BMW More

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Great buying experience!! I have purchased or leased 7 vehicles from Otto’s BMW since 1997. Three of those transactions were handled by Heath Cameron. He is a consummate profes I have purchased or leased 7 vehicles from Otto’s BMW since 1997. Three of those transactions were handled by Heath Cameron. He is a consummate professional. Heath was very patient with me as I was not sure what type of vehicle I wanted to acquire. I highly recommend working with Heath and Otto’s BMW. A truly great buying experience every time!! More

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Stellar experience... as per usual! Fell in love with the brand and the Otto's BMW dealership 3 years ago when I got my first BMW from Ben Drake. 3 years later, I was assigned to Ian Mar Fell in love with the brand and the Otto's BMW dealership 3 years ago when I got my first BMW from Ben Drake. 3 years later, I was assigned to Ian Martin. I had been looking for a 4 series GranCoupe for a while but wasn't exactly in a rush because... as you can imagine, my old 3 series performed very well still. I was tempted to buy an Audi A6 as I had always been in love with Audis but once again Otto's BMW won me over. Ian showed me a beautiful CPO 428i xDrive GC. With tinted windows. I thought to myself: that's meant to be - as I had always wanted to tint the windows - no need to spend extra on that! Ian agreed to let me take the car home overnight so I can decide whether I really wanted it. Ian and Wilmer both said they would put the car on hold for me. No security deposit as other dealerships would expect. I honestly can't say enough about these guys! Top notch service from start to finish. We scheduled delivery for this morning and there she was, my new 4 series, in the delivery room, freshly detailed... with a personalized message waiting for me. I am completely satisfied! Not only that but I was impressed to see other employees knew my name! I feel very welcome every time I'm there. More

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Always an exceptional experience all the way around! My husband and I have purchased several cars from Otto's BMW, West Chester. They really care about making customers happy. Ian Welsh was a delight to My husband and I have purchased several cars from Otto's BMW, West Chester. They really care about making customers happy. Ian Welsh was a delight to work with. I am thrilled! More

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MY PLEASANT EXPERIENCE PURCHASING A USED BMW I view myself as a very critical and knowledgeable buyer and can be very demanding of what I expect from a sales person. I met Jay Miller months ago I view myself as a very critical and knowledgeable buyer and can be very demanding of what I expect from a sales person. I met Jay Miller months ago and he has spent endless hours working with me and other members of my family looking for the used BMW that meets out unique needs. He has always been up front and honest with us and as a result my family has purchased two cars from him. What makes Ottos BMW dealership outstanding is that you are also dealing with car professional such as Wilmer Rodrigues, Pre-Owned Sales Manager. He is an individual who worked his way from an entry position and has now assembled a sales organization of professionals. From a customer prospective is is nice to go back to a dealership and see the same people each time. Car dealership have a reputation of changes faces often and when individuals stay at a dealership it is indicative that they are doing something right; both for the Dealership and the customer. I encourage anyone who is looking to purchase a used BMW to consider Ottos. However just as it is important that one purchases a car from a knowledgeable sales person you as the customer also have to do your homework as well. More

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