Wilson Dowridge | Page 3

After some issues making first contact, I had a pretty great initial impression with BMW of Sudbury and within a day made my way down and completed purchase of a new M440i. However - I still don't have my great initial impression with BMW of Sudbury and within a day made my way down and completed purchase of a new M440i. However - I still don't have my vehicle a week later and have no idea when I will receive it. As an out of state resident (New Hampshire) - the car delivery process from Mass usually requires a trip to the local town hall from a representative of the dealership. I was aware of and familiar with this process from previous car purchases in Mass. It is about a 50 minute drive from the dealership to my town hall which is not nothing - but also it is probably the closest/second closest possible NH town from their dealership (40 minutes driving in Mass, 10 in NH). After promptly providing all additional information that the dealership needed, I waited 4 total days and 2 business days without hearing anything. It took reaching out to the GM to hear from someone and even then just a vague "we are trying to find someone to facilitate delivery on Wed/Thursday fi possible". After that - radio silence for another day and a half before reaching someone who said they would look into it in the morning and then nothing. It's now been a week since signing the final paperwork and not only do I still not have my car - I don't have a date scheduled or even a time frame. This will have to occur during business hours and something I will have to schedule around work and they are not interested. Seems that once you sign the paperwork and the sale is official - you, the customer - no longer matter. More

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Very knowledgeable, polite and friendly, always enjoy going to dealership for my needs and any service going to dealership for my needs and any service More

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Very easy time purchasing a vehicle. Sales was very professional and the process was very smooth. Almost all documentation was electronic and easy to read through. No pressure to buy. Bu Sales was very professional and the process was very smooth. Almost all documentation was electronic and easy to read through. No pressure to buy. But had the car I wanted and the price I wanted. I’ll be a repeat customer!! More

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Fantastic experience working with Wilson. He went above and beyond making sure all of our needs were met. Highly recommend Wilson and the whole team at Herb Chambers Sudbury. He went above and beyond making sure all of our needs were met. Highly recommend Wilson and the whole team at Herb Chambers Sudbury. More

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The overall experience was great and Wilson was expedient as well as provided attentive service during the purchase process. as well as provided attentive service during the purchase process. More

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The staff was very courteous and I was surprised that someone whom I had briefly spoken to about an hour previous remembered my last name. There was a problem with getting a missing part for the car, a 2 someone whom I had briefly spoken to about an hour previous remembered my last name. There was a problem with getting a missing part for the car, a 2022 X3, that I had wanted to purchase initially, but it was solved satisfactorily abut three weeks later, with the part still not received, when I decided to purchase a 2023 model of the X3. Mr. Dowridge was very helpful. But I was exceedingly surprised that BMW could not deliver the simple part in a timely manner. Maybe they can learn something from Amazon!! More

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Second BMW with the group. Went nice and smooth! Everyone I dealt with was professional and responsive. Went nice and smooth! Everyone I dealt with was professional and responsive. More

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Great 1 2 3 4 5 6 7 8 10 11 12 13 14 15 More

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From the moment I walked in, to the moment I left they helped me pick my car without feeling any pressure and kept me well updated as my buying process went along, I worked with Wilson and would definitel helped me pick my car without feeling any pressure and kept me well updated as my buying process went along, I worked with Wilson and would definitely recommend him to anyone I know looking for their next vehicle More

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They do an amazing job taking care of you and your car. They keep you informed about every details and your car gets fix promptly and professionally. They keep you informed about every details and your car gets fix promptly and professionally. More

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