Wyatt Westover

SCAMMERS. My husband and I bought a 2019 Chevy Traverse IN CASH from them in March and the transmission blew after a month. We noticed the day we received t My husband and I bought a 2019 Chevy Traverse IN CASH from them in March and the transmission blew after a month. We noticed the day we received the vehicle that it was hard-shifting into second gear. You can’t expect me to believe that the people at “Prestige” didn’t know this was happening. Unfortunately because of our hectic schedules, we struggled to find a time to get the car to the shop to have it looked over immediately. A few weeks later as I was driving with my 15 month old, the Traverse died in the middle of the road. It wouldn’t go in reverse or drive over 30 mph, and the Drive indicator light was flashing. We brought it to our mechanic and were quoted $11,000 for a transmission replacement. This is when we discovered that “Prestige” Auto Mall’s “warranty” doesn’t cover jack xxxx, and when my husband reached out to them to see what we could do about the blown transmission/warranty, they chastised him for not purchasing their $3,000 extended warranty. Why would we buy a $3k extended warranty? I would’ve just bought a better car for that money. When my husband filed a claim with their third party warranty company, they were only willing to pay $1,500 toward a $11,000 transmission replacement. The “dealership” offered to do the replacement “at cost”, but they’re now dodging his phone calls. We even got a second opinion from a shop that deals specifically with transmissions, and they quoted us at $8,000 for a refurbished transmission. I don’t know about you, but we can’t just come up with that kind of money after dropping the money we scrimped and saved on a car. We now have a $18k paperweight. It’s been sitting at the transmission shop for weeks. Also, the first time I took the car for a car wash, the black paint on the rims and emblems started to wash off. It looks like they colored it in with a paint stick. The front grille was also cracked and we were never told about this, despite having asked for a video of the entire car. They conveniently avoided that part in the video. We’ve been without a vehicle for over a month now, and have had to borrow vehicles from family members to get to work and transport our six children to school and extracurricular activities. Our summer plans are absolutely shot because we have no way to travel or do anything. This “dealership” is an absolute joke. I would NEVER expect to have to replace a transmission on a car I just bought from a dealership. If I wanted to pay almost $30k for a car, I would’ve just purchased a vehicle from a reputable, local dealership like we have in New York State. The only reason we bought from them was because we were looking for something very specific to transport our family of 8 and were having trouble finding anything locally. We can’t afford to just shell out $11k or the cost of a new vehicle because the piece of junk we bought from this joke of a dealership scammed us. The ONLY saving grace about this podunk “dealership” was their salesperson, Wyatt. He was easy to work with and responsive. Other than that, PLEASE save yourself the trouble and DO NOT DO BUSINESS WITH THESE CON ARTISTS. THEY DO NOT STAND BY THEIR VEHICLES. More

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Overall, everything went well in the beginning. So far so good with the car. The employees service very well when it came to test driving the car and getting the paperwork filled out and stuff alon So far so good with the car. The employees service very well when it came to test driving the car and getting the paperwork filled out and stuff along those lines. A few things that upset me is the one key that they gave us. The battery was almost completely dead as well as the key itself look like it had been ran over. I mentioned another key and they gave me a third-party number which is OK I guess but it would have been nice if they would have offered to get us a new key. So then at the very least I said, could you at least replace the battery in the key? They said yes no problem. That never happened then there was a loose piece of plastic where the buttons are to move the chair back-and-forth on the driver side it was completely detached from the seat. I asked them to fix it. It never got fixed. Then the floor mats that they had in the vehicle did not belong to the vehicle. The detailing was subpar and that’s my fault for not taking a closer look. Whoever did it must have done it with their eyes closed. And the last thing is the stickers that they put on the back of the vehicle yet again my fault I didn’t notice this until after the purchase otherwise I would’ve asked them to remove them which they probably wouldn’t have done anyways. So overall after the entire experience, I would not recommend this place. We will see in about 3 to 6 months after I’ve been driving the car how it’s doing. As I’m writing this review and looking at the vehicle, I am noticing that there are no caps on the tire stems. It seems this dealership just doesn’t care about the details. They want things in and out as fast as possible and they just don’t care. there’s no passion there’s no customer care. It’s just a place to go and buy a car and you get what you get and you don’t throw a fit. I hope this review helps someone. More

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