Xavier Alvarez

Frustrating and Disappointing Experience Buying the vehicle was the easiest part — everything after that was a hassle. Our salesman stopped answering phone calls and text messages Monday morning, despi vehicle was the easiest part — everything after that was a hassle. Our salesman stopped answering phone calls and text messages Monday morning, despite promising he’d be there to help with pickup. We left the vehicle over the weekend for upgrades that were supposed to be completed by Monday morning. When we arrived, the truck wasn't ready. It was covered in bird poop, had less than half a tank of fuel, and none of the upgrades were completed. Even worse, there was a dent and scratch on the passenger door that definitely wasn’t there when we bought it. What should’ve been a simple 10-minute pickup for a fully paid-for vehicle turned into a nearly two-hour waste of time. The sales team couldn’t reach our salesman, couldn’t locate the keys, and had no idea where the floor mats were — the same ones they promised when we purchased the truck. By the time we finally got the vehicle, we were completely fed up and just wanted to leave. Given how poorly the morning had gone, we had no faith they’d do anything about the damage, the missing items, or the fact they didn’t even bother to fill the tank as promised. The whole thing was a frustrating, disappointing mess — and we won’t be back. More

by sara.b.eppler Verified Customer Verified Customer

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This is the 3rd Wrangler I've bought at Frisco Jeep. They always take care of me! They always take care of me! More

by Jaykay025 Verified Customer Verified Customer

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Quick and easy! This is my 3rd Wrangler through Frisco Jeep! They have always taken great care of me! This is my 3rd Wrangler through Frisco Jeep! They have always taken great care of me! More

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I just bought my 3rd Wrangler from Frisco Jeep. They always take care of me! They always take care of me! More

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This dealership is means a business. Sales guys are candid - my kudos to Lyon and Xavier. - they worked with us to make a real deal - win win. Do trust them. Sales guys are candid - my kudos to Lyon and Xavier. - they worked with us to make a real deal - win win. Do trust them. More

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My experience @ Frisco Dodge in Frisco 2-20-25 was excellent!! My service advisor Brian Foltz was smooth & cool! Helpful with few questions I had ! Keep it up Frisco Dodge !!!! Ahooooooooooo!!!!! excellent!! My service advisor Brian Foltz was smooth & cool! Helpful with few questions I had ! Keep it up Frisco Dodge !!!! Ahooooooooooo!!!!! More

by bigmex0917 Verified Customer Verified Customer

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