Xavier Potter | Page 36

Michael was very communicative , friendly and helpful. He kept me informed as to when the car would arrive. I’m very disappointed in your financial manager, Xavier. Left 2 messages personally and Michae He kept me informed as to when the car would arrive. I’m very disappointed in your financial manager, Xavier. Left 2 messages personally and Michael left one for him to call me. He hasn’t called for 2 days. He stuck the papers in the folder without me looking at them then handed the folder to me. When I got home I looked in the folder and saw he had charged me about $1300+ more than I agreed to pay. I want to know why I was charged the extra $1300+. I didn’t like the fact that I was giving him my credit card because I don’t like letting it out of my sight. Now I have extra charges that weren’t explained to me. I could have given y’all the lowest rating possible and if I don’t hear from him by tomorrow morning early I may change the rating and not recommend that any one do business with Ed Martin Toyota. I’ve been doing business with you since 2008. Will this be the last car I buy there? More

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Neal was awesome! Every thing we had discussed prior to my trip from Bloomington was met and exceed expectations. Very friendly finance team as well. Every thing we had discussed prior to my trip from Bloomington was met and exceed expectations. Very friendly finance team as well. More

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This is my second purchase with this dealership for many reasons. My salesperson leads with very professional communication, who then is followed up by management and financial people to make sure all is g reasons. My salesperson leads with very professional communication, who then is followed up by management and financial people to make sure all is good and that I have been taken care of. The service department is awesome! They do their best to accommodate scheduling and the facility is fantastic. More

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CP was a great sales representative to do business with. He made the process a great one for both me and my wife. We purchased two new vehicles from the dealership. We could not be more pleased with our pur He made the process a great one for both me and my wife. We purchased two new vehicles from the dealership. We could not be more pleased with our purchases! More

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Neal Graham contacted me after I had showed interested in purchasing the Chevy Colorado they had listed on a popular auto website. Even though I lived in Florida, he quickly began asking how he could help m purchasing the Chevy Colorado they had listed on a popular auto website. Even though I lived in Florida, he quickly began asking how he could help me decide to move forward with a purchase. He sent me videos of the vehicle detailing any concerns I may have had with the vehicle. After I decided to go through with the purchase he and Sam Smith tried to make it as easy for me as possible to fill out documents while down here in Florida. I flew up from FL and Neal pick me up in person at the airport. When we arrived at the dealership, he made me feel at home as if we had been friends along time. Then I met Sam Smith and I felt as equally at home. When we had finished buttoning up the purchase I felt like It had been the easiest auto purchase I had ever made. At the end of the day I drove away very happy, with a nice vehicle, and two new friends. Thanks go out to Sam and especially Neil for making it the best (and I have had a bunch). Thanks again Neil…and Sam…Bravo Zulu Bro! More

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We were very pleased with the dealership. The people were very friendly, and the atmosphere was pleasurable. We enjoyed working with our salesperson, Darnell. He was courteous and friendly. He explained ever very friendly, and the atmosphere was pleasurable. We enjoyed working with our salesperson, Darnell. He was courteous and friendly. He explained every detail about the car. It was a wonderful experience purchasing our new car. More

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Our dealer representative was Darnell Lark, From my first visit back in November, Darnell has provided excellent customer service. He listened to what our needs were and what vehicle we were interested in pu visit back in November, Darnell has provided excellent customer service. He listened to what our needs were and what vehicle we were interested in purchasing. He provided excellent details of the RAV4 Hybrid - because of our sons excellent experience when he purchased his RAV4 Hybrid XSE, we decided to go with Ed Martin and then came Darnell, super friendly, courteous, professional and very knowledgeable of the dealership and the entire purchasing process especially with all the COVID changes. Darnell went the extra mile to find the exact match of what we wanted and kept us up to date in every step of the way. I mentioned early on that this was a birthday gift for my wife and I always wanted to get a car with a bow and surprise my wife. When, Darnell called that car was delivered and ready for pick up, I forgot the birthday bow reminder, but Darnell remembered . When we came to pick up the car Darnell had the car with the bow ready to surprise my wife, and even sang happy birthday, who does that and what a voice!! What a great experience! I can’t go without giving props to Xavier, made the experience comfortable with no pressuring of buying unwanted extras. He kept it simple but specific with facts and good recommendations. He’s very professional and courteous with a kind personality. Together, they gave us great customer experience. Thanks guys for your commitment to quality customer service. Job well done! More

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Had a great experience from start to finish. My sales person Ace was extremely easy to work with and did things the right way. Will return next time I need a car. person Ace was extremely easy to work with and did things the right way. Will return next time I need a car. More

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John Goodpaster is a very good person to buy a car from Easy to talk to no pressure. He made the transaction go smoothly. Will definitely look for him in the future from Easy to talk to no pressure. He made the transaction go smoothly. Will definitely look for him in the future More

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I had an awesome experience here with John Goodpaster in sales and Xavier in finance. I was able to buy the car I wanted in under two hours, definitely the best buying experience I've ever had. sales and Xavier in finance. I was able to buy the car I wanted in under two hours, definitely the best buying experience I've ever had. More

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