They got me a loan and got me a car and the car seems
alright so far
alright so far
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by RJHOLOVACKO
Verified Customer
Verified Customer
Other Employees Tagged:
Maalik McKoy-Cohen, Tom Muller, Asdrubal Pichardo
Dec 03, 2023 -
Star Auto Mall 512 responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
The is clean and all the people there were very friendly
and helpful. I would come back again if l needed. I would recommend this dealership for someone looking for another vehicle.
and helpful. I would come back again if l needed. I would recommend this dealership for someone looking for another vehicle.
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by Gimli_1956
Verified Customer
Verified Customer
Other Employees Tagged:
Tom Muller
Nov 19, 2023 -
Star Auto Mall 512 responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
They were accommodating by allowing us to test drive
multiple cars and did not pressure us into anything.
multiple cars and did not pressure us into anything.
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by abmanning89
Verified Customer
Verified Customer
Nov 05, 2023 -
Star Auto Mall 512 responded
Here at Star Auto Mall 512, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
I bought a nice used car last month.
Luckily, all is well. But it didn’t start so nice. I probably should have gone elsewhere. The tire pressure sensor fault light was on the dash on tes
Luckily, all is well. But it didn’t start so nice. I probably should have gone elsewhere. The tire pressure sensor fault light was on the dash on test drive which was reset afterwards by Service but that’s not the proper fix. After purchasing I drove away, it went off. I informed them that there is a problem. They said they would fix it or I get it fixed and they refund me. A few days later, the worn brake pad sensor lit up the dash. I brought it in. They said bring it to dealership, they will reimburse. Dealership appointment was more than 2 weeks out. I took it to a certified Land Rover repair shop bc I couldn’t take the chance this could be a serious issue. Over $400 just for brake sensor. Tire pressure sensor was $180 for OEM sensors and installed, not purchased from Land Rover. Those would have been nearly $600 for 4 tire sensors, without installation and wheel balancing. Eventually, I kept my dealership appointment and the car was thoroughly inspected for problems and it was good to go. I gathered my receipts and brought them back to Star Auto 512 and the head of Service said I would be reimbursed $580 approximately. Management was involved with that decision as well. I have been waiting several weeks now for my money and they did not keep their word. I finally got my registration and plates, which they screwed up. They were supposed to transfer my plates-not issue new ones. I did the transfer myself. Waisted my time.
They can still do the right thing and pay what they owe me. If not, my plan after this is to leave it to the legal system, file a complaint with state attorney general.
It should not have to be like this.
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by Dad58
Verified Customer
Verified Customer
Other Employees Tagged:
Maalik McKoy-Cohen
Nov 02, 2023 -
Star Auto Mall 512 responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Glenn Chookolingo
General Manager
(484) 898-8100
Nov 02, 2023 -
Dad58 responded
Thanks for your reply. The only resolution to this issue is to fulfill your warranty obligations and to pay me what you owe. I gave copies of the invoices to Joseph, your Service department manager, totaling more than $580 which I paid out to make this vehicle whole. To reiterate what has already been said, I got approved for this the last time I was in your dealership and told I would receive payment in a matter of days. It has been several weeks. Let’s settle this matter.
Nov 02, 2023 -
Dad58 responded
You should already know that I didn’t receive your check. I did receive the registration and plates that were sent FedEx. If you have a replacement check prepared for me, I will pick it up. Just let me know.
Great experience and great customer service.
Answered all questions that were asked and gave a description of the car
Answered all questions that were asked and gave a description of the car
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by Tyler
Verified Customer
Verified Customer
Oct 22, 2023 -
Star Auto Mall 512 responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Tyler, for choosing Star Auto Mall 512!
Great customer service, everyone was polite and went the
extra mile, My wife was thrilled with her car!
extra mile, My wife was thrilled with her car!
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by thecaseys01
Verified Customer
Verified Customer
Other Employees Tagged:
Frank Anwari
Oct 08, 2023 -
Star Auto Mall 512 responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
They claim 'wholesale pricing' on their banners but the
reality is they are charging about 5 thousand more than a car is worth according to the kelly blue book guide. Trying to get my vehicle repaired to a
reality is they are charging about 5 thousand more than a car is worth according to the kelly blue book guide. Trying to get my vehicle repaired to a working state when there were known issues with the vehicle as it was sold to me was close to a disaster as well. Twice I sent the car in for service and it took a third attempt sending the car to a dealership to fix the issue correctly.
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by freekosuave
Verified Customer
Verified Customer
Oct 08, 2023 -
Star Auto Mall 512 responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Glenn Chookolingo
General Manager
(484) 898-8100
Lots of inventory is a plus.
Facility and staff are sloppy. Got a fair deal....I think
Facility and staff are sloppy. Got a fair deal....I think
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by burlomike
Verified Customer
Verified Customer
Oct 02, 2023 -
Star Auto Mall 512 responded
We appreciate your business, Mike, and we'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.
Everything went beyond smooth and the customer service
was just amazing. I would recommend them 10/10 times.
was just amazing. I would recommend them 10/10 times.
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by BRANDON.FATA
Verified Customer
Verified Customer
Sep 28, 2023 -
Star Auto Mall 512 responded
Thank you, Brandon, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Star Auto Mall 512.
Third purchase with Star and Xavier White.
Staff is all very friendly, every vehicle we’ve gotten from here was in great condition with no issues mechanically
Staff is all very friendly, every vehicle we’ve gotten from here was in great condition with no issues mechanically
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by jakobx19
Verified Customer
Verified Customer
Sep 18, 2023 -
Star Auto Mall 512 responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
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