Xiaoxing He | Page 8

On 4 May 2023 at around 1030, my wife and I visited McCombs Ford West in San Antonio, Texas to order an additional key for my Ford vehicle. When we arrived, I asked how long it would take, as I only ha McCombs Ford West in San Antonio, Texas to order an additional key for my Ford vehicle. When we arrived, I asked how long it would take, as I only had one vehicle, and my 8-month pregnant wife and toddler were with me. I was told no more than 2 hours. This worked for us. To kill time, we decided to look around the car lot, but not intending to purchase anything. As soon as we walked onto the lot, sales representatives swarmed us. One after the other approached us as we politely indicated we were okay and discussing among ourselves. However, sales consultant Maurice Allen insisted on following us after we told him we were not interested in buying anything. To add insult to injury, he lacked fundamental knowledge of the vehicles we toured and tried telling my wife the wrong information about 4WD/RWD vehicles. After listening to him spout incorrect information and walking around the lot for about three hours, we told Maurice we were taking a break. Soon after we sat down to rest and talk, Maurice brought us numbers for two of the cars we appeared remotely interested in. However, the numbers were not appealing to us, and we were exhausted. So, we politely said no and returned to the service department to retrieve our vehicle. At this point, four hours had lapsed since we arrived for service, but we were told that our vehicle was not ready and that the machine had been inoperative since we arrived. Frustrated, we asked why we were not told about the machine initially, as we would have returned another day. Unable to respond, they stated they would try again and have the key ready in 30 minutes. We were stunned and disappointed by this response because how does an inoperative machine suddenly work when we complain? However, 30 minutes later, we received our key and were finally on our way. As soon as we walked out the door, sales manager Shayan Goodarzi cornered us and told us the dealership was willing to lower the price of one of the vehicles we were interested in. By this point, (1) it was past lunchtime, (2) our daughter had already soiled her outfit, (3) and we were all dehydrated. However, we express that we would be willing to entertain the offer if we qualify, but only after we nourish ourselves with food and water. Within 30 minutes after reviewing the numbers, we are back and processing the paperwork to buy the vehicle. Aside from the pushy finance sales rep Xiaoxing He, borderline pressuring us to accept what he believed a good deal on GAP and vehicle warranty, we were finally moving along. However, things turned sour once we signed our contract and walked out to retrieve the vehicle we had just contracted for - Maurice immediately informed us that our car was not ready to drive off the lot. Specifically, he tells us we are missing a key that a member of their team lost, and we would need to come back another day to get it cut and programmed. Thus, we would have to go through the same process we had just gone through today. We then told him this would have been important information because it would have been a significant change for us – we would have likely asked for another vehicle or postponed purchasing the car. In response, Maurice stated, "You just need to return for the key… it's free." Visibly upset, my wife calmly explained that what is simple for you is not simple for others. I.e., my wife explained how she took off work today to ensure we had the time to run errands and a plan for our toddler. Moreover, given the chaos of getting an additional key that day, we had no idea when we would be able to resolve the outstanding items. Disappointed, we said we would just address it in our overall review and began to walk away. However, sales manager Troy Thorpe wildly approached us and said "we will void the deal." To make matters worse, he (1) was loud, aggressive, (2) stepped towards my family and (3) threw his hands up in our faces. We have more to say. More

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5th car bought from here crew here is always professional Curtis was very helpful & honest definitely recommend! Curtis was very helpful & honest definitely recommend! More

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Curtis finely. Took very good care of me and my wife. The best. He proved to us that he wasn’t playing with us and came through Took very good care of me and my wife. The best. He proved to us that he wasn’t playing with us and came through More

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Xiaoxing Thank you so much very friendly and knowledgeable Explained everything in details. Made sure I understood what I was signing.I would recommend him to my friends He made sure all my pap knowledgeable Explained everything in details. Made sure I understood what I was signing.I would recommend him to my friends He made sure all my paperwork was correct and any questions were answer Great customers skills More

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Gaby was a pleasure to deal with at McCombs Ford West. She was up to date with the all the latest features that my truck offered and I would recommend her service to anyone. She was up to date with the all the latest features that my truck offered and I would recommend her service to anyone. More

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It was a pleasure working with JD and his management on finding the numbers I was comfortable with. JD is always professional, courteous and down to earth. This is my second vehicle I’ve purchased JD and finding the numbers I was comfortable with. JD is always professional, courteous and down to earth. This is my second vehicle I’ve purchased JD and will definitely send any customer his way. I’m sure I’ll be visiting him in a couple of years again. More

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When I went in there they greeted me right I didn't have no problem with the salesman he was not pushy and he got me a great deal he was kind well spoken thank you so much no problem with the salesman he was not pushy and he got me a great deal he was kind well spoken thank you so much More

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Curtis was very professional and communicated very well with us throughout the entire process. He even followed up with us after the sale to make sure he answered all our questions. We will definitely ref with us throughout the entire process. He even followed up with us after the sale to make sure he answered all our questions. We will definitely refer all our family and friends to him! More

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We were unsure of what to expect going into the dealership but we had a great experience all around. The customer service from Alvaro Martinez, Tre Styles, and Jesse Spencer in the preowned departm dealership but we had a great experience all around. The customer service from Alvaro Martinez, Tre Styles, and Jesse Spencer in the preowned department was outstanding. Not pushy at all. They helped us find what we were looking for and let us do things at our own speed. They were very fair on price and payments as well. AJ Aldarwish and Xiaoxing He in finance were also easy to work with and very friendly. Five stars all around for the Red McCombs team at McCombs Ford West! More

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very good salesman, very knowledgeable, not pushy. Dealership has been there for along time, this is second vehicle from there Dealership has been there for along time, this is second vehicle from there More

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