Yaser (Jay) Fernandez | Page 2

The best car buying experience I ever had. I called Anthony ahead of time and told him what truck I wanted and exactly the terms and prices I needed to make a deal happen. And he confirmed he I called Anthony ahead of time and told him what truck I wanted and exactly the terms and prices I needed to make a deal happen. And he confirmed he could make it happen before having me come in and then made it happen! It’s very rare for a vehicle buying experience to go this way. Hats off! Great stuff! More

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Awesome service, great job with strong appreciation for Yasser Jay Fernandez, keep up the good work..SPECIAL thanks to Mr. Aussie and Mr Robert service advisor and management, I'll recommend your team to Yasser Jay Fernandez, keep up the good work..SPECIAL thanks to Mr. Aussie and Mr Robert service advisor and management, I'll recommend your team to many more More

by watershoward Verified Customer Verified Customer

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La persona que nos attention fue excellence, muy professional y cordial superior a las espectativaa professional y cordial superior a las espectativaa More

by ELPEREZ Verified Customer Verified Customer

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Excellent service, repairs done right the first time, very easy to schedule appointment for services , state of the art facility, friendly environment. very easy to schedule appointment for services , state of the art facility, friendly environment. More

by CGARCIA31 Verified Customer Verified Customer

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From the moment you park your car, it’s like arriving to a hotel spa for cars. Jay Fernandez has the best team for services. These guys are meticulous and treat me with respect and took care of the Jeep. Th a hotel spa for cars. Jay Fernandez has the best team for services. These guys are meticulous and treat me with respect and took care of the Jeep. They did oil change. The have this special machine that takes pictures of your car from every single part. This helps to detect any little or big thing your car may have and you are not aware. Great technology super advanced! This brand new dealer and their services should be used as a role model for others. They know exactly and precisely what your car needs. Jay is one of the best Service manager I’ve known. I’m a customer from Broward, Pompano Beach. So I came all the way here cause I know this man can provide super trust profesional details about what my Jeep needs. And when you recognized this kind of services: you stick to them. Thanks so much for one more time provide a service with high quality More

by Alexei Verified Customer Verified Customer

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I am really pleased with the overall experience. Loving Brickell Jeep Dealership! highly recommend to come here. Loving Brickell Jeep Dealership! highly recommend to come here. More

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Great experience overall! The dealer took care of EVERYTHING from point an all the way to z. The dealer took care of EVERYTHING from point an all the way to z. More

by Sam Verified Customer Verified Customer

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If there’s anyone wondering how it went, they were great in service. They have this crazy machine that scans the car as you drive so you can really feel great knowing they check it. in service. They have this crazy machine that scans the car as you drive so you can really feel great knowing they check it. More

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Outstanding experience in service. People need to understand that things take time and a dealership like this is really just busy. But they got the job done which is what’s important. People need to understand that things take time and a dealership like this is really just busy. But they got the job done which is what’s important. More

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Hago el comentario sobre la reparacion del motor y posterior visita al area comercial. a) Se tomaron casi un mes en la reparacion del vehiculo. b) Siempre tuve yo la iniciativa de llamar a pregunat posterior visita al area comercial. a) Se tomaron casi un mes en la reparacion del vehiculo. b) Siempre tuve yo la iniciativa de llamar a pregunatar, el estado actual, nunca hubo una llamada del adviser a menos que yo lo hiciera. Su actitud fue muy reactiva y hasta veces despectiva. c) Fueron imprecisas las valoraciones del carro ( no habia un estimado final que determinara el valor del arreglo. ( se commenzo en 15.000 y se logro bajar a 2.380 pero luego resulto quemado el alternador y la cuenta subio a $3.675) d)El dia de La entrega del carro tomo tiempo se argumento que se estaba lavando... entonces pense ok, al fin algo positivo,pero recibi el carro igual que lo entregue,y en la parte de atras basura de los repuestos cambiados. e) Estuve en el departamento de ventas para evaluar de pronto cambiarlo por uno nuevo,,,pesima experiencia...la valoracion la hicieron por $ 15,000 cuando Carmax la habia hecho por 20.000! SE PERDIO LA POCA CONFIANZA QUE QUEDABA! ERA FIN DE MES Y LAS PROMOCIONES ANUNCIADAS ERAN YA MUY POCO CREIBLES, PUES CAMBIABAN SEGUN LAS CIRCUNSTANCIAS DE LA NEGOCIACION...Y recuperar como ciertos los argumentos prometidos, estaban muy lejos de ser verdaderos a la hora de hacer los verdaderos numeros. Para concluir,cuando use el limpiavidrios liquido,no funciono,pense que no habia liquido y que se habia terminado , fui a comprar un liquido nuevo; asi lo hice,volvi a probarlo y no funciono, sorpresa me lleve de que la manguera del agua estaba rota y le faltaba un pedazo,fui de nuevo al concesionario , y el adviser Felipe Perdomo, me dio a entender que era mi responsabilidad, y que yo la debia asumir el costo total , le mencione que en el arreglo del motor le habian quitado el capo, por lo cual yo debia asumir el dano,y que la responsabilidad no era del concesionario,( se expreso en malos terminos ) me senti totalmente defraudado con sus respuestas!! el senor fernando lobos, me atendio posteriormente y senti realmente un EXCELENTE SERVICIO!!! F) PUNTOS POSITIVOS A DESTACAR:la magnifica atencion del sr FERNANDO LOBOS y la proactividad de Yaser Fernandez en otorgarme un " mejor precio en un repuesto que formo parte del arreglo inicial del motor. Excelente por destacar el mecanico quien me explico con lujo de detalles el problema del motor y de las aternativas para su arreglo!! More

by JUANMARIOPATINO Verified Customer Verified Customer

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