Yoannel Gandia | Page 5

I appreciated how much care came into my new car. I was about to test drive any car I was even slightly interested in and when my car was ready they made sure it was perfect. I was about to test drive any car I was even slightly interested in and when my car was ready they made sure it was perfect. More

by BLRHARRIS Verified Customer Verified Customer

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One of our worst car buying experiences. We would have been better served at a dealer rather than with this official KIA dealership. We bought a Ford Explorer from them. After agreeing on t We would have been better served at a dealer rather than with this official KIA dealership. We bought a Ford Explorer from them. After agreeing on the price of the car, the salesman told us that the car would be cleaned inside and out to remove shallow scratches - THIS WAS NOT DONE. They were supposed to repair the sunglasses holster - THIS WAS NOT DONE. They told us that we could go to any FORD store and that it would be taken care of because the vehicle is under warranty. Of course, when we went to a FORD store near us, the replacement is not guaranteed because it is a breakage and not a manufacturing defect ($350 for the replacement!). They told us that there was $2000 of reconditioning. We wanted to have the details of what was done. We are still waiting for the details and so THIS WAS NOT DONE. Once the payment is made, the seller gives us a key for the car. We ask him for the second one. He looks, asks the workshop and finally tells us that there is none. In addition, he tells us that he is not required to provide it to us because that is how they bought the car. Ok, except that it is something that must be told to the customer BEFORE the purchase and therefore not to put the customer in front of the fact. This is dishonest. We made a quote at FORD: $400! After multiple unpleasant exchanges, we get a promise of a check for $350 for the key. It was supposed to arrive within 10 days, it has been 1 month and WE STILL HAVE NOT RECEIVED ANYTHING. Finally when we take possession of the vehicle, I ask our seller where the vehicle manual and the maintenance log are. Of course, he didn't know where it was and told me that I could download it from the Ford website, or get a copy at a dealership! How negligent.... To put pressure on you to sign, they are very good, but no awareness or notion of customer satisfaction. No rigor, no professionalism at least for used vehicles. More

by sebusa Verified Customer Verified Customer

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Excellent service. Ke was very cordial and easy to talk to. He was good at informing us of arrival of car. Great! Ke was very cordial and easy to talk to. He was good at informing us of arrival of car. Great! More

by richandjoylee Verified Customer Verified Customer

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Best service ever from the team. I was worry free. They made the experience amazing I was worry free. They made the experience amazing More

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The staff was relly helpful and were willing to go over the details of the deal. the details of the deal. More

by hjddvm Verified Customer Verified Customer

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Rear view mirror not functioning correctly. Issue identified immediately. Multiple visits to dealership. Despite service department stating case opened and would contact to repair, no contact o Issue identified immediately. Multiple visits to dealership. Despite service department stating case opened and would contact to repair, no contact or service provided. Absolutely no follow up. Expect more with brand new car not functioning properly. More

by turbyfill Verified Customer Verified Customer

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"Tuve una experiencia magnífica comprando mi primer carro en Greenway Kia East, un Toyota Yaris. El trato fue personalizaso y excelente por parte de Yoannel y su Manager y quedé muy satisfecho con el servici en Greenway Kia East, un Toyota Yaris. El trato fue personalizaso y excelente por parte de Yoannel y su Manager y quedé muy satisfecho con el servicio. ¡Altamente recomendado!" More

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Yoannel was great. He gave me necessary information to help with my car shopping experience He gave me necessary information to help with my car shopping experience More

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At The Start Things Were Very Complicated But In The End Things Went Very Smooth- Happy With The Vehicle And The Technology . Things Went Very Smooth- Happy With The Vehicle And The Technology . More

by LOURDESG224 Verified Customer Verified Customer

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Toannel was helpful in my search for a vehicle. It wasn’t until I realized we were asking the wrong questions befor we landed on the right vehicle It wasn’t until I realized we were asking the wrong questions befor we landed on the right vehicle More

by go3and20 Verified Customer Verified Customer

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