I feel like it could improve on customer care you talk to
a salesman they go back to their manager and leave you on attended for up to 30 minutes without even coming back to check on you
a salesman they go back to their manager and leave you on attended for up to 30 minutes without even coming back to check on you
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by IRVI_21
Verified Customer
Verified Customer
Oct 16, 2025 -
Corwin Toyota Boulder responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Greg Heinz, General Manager
The sales person, Youssef, was excellent.
However, I made the mistake of financing through Corwin.
I had a pre-arranged financing through my credit union but let Corwin convince me to g
However, I made the mistake of financing through Corwin.
I had a pre-arranged financing through my credit union but let Corwin convince me to give them the financing.
After almost 2 weeks I have not received the financing paperwork.
I have called the dealership three times asking for the finance rep, Jason, to give me a call.
The dealership has not contacted me.
It’s not even possible for me to register this car.
I’d buy another car from Corwin, but I would never ever consider financing there.
The customer service from the finance department has been zero.
I spent $34,000 and can’t even get the courtesy of a return phone call.
Give it a miss
Kim
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by KimK
Other Employees Tagged:
Jason
Sep 23, 2025 -
Corwin Toyota Boulder responded
Thank you for this feedback, Kim. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Greg Heinz, General Manager
Sep 24, 2025 -
Corwin Toyota Boulder responded
Thank you for this feedback, Kim. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Greg Heinz, General Manager
Sep 23, 2025 -
KimK responded
Hi Greg,
Thanks for the follow up.
I can be reached on my cell at 970-215-6359
I summarized my experience at Corwin when talking with my daughter, Angela. Angela was with me at Corwin and indeed the car I bought is for her.
Here's what I said to Angela:
"The car buying experience at Corwin was pretty good. Quite good, actually. But the after-purchase support has been horrible. I contacted Corwin three times by phone asking for a return call, and didn't get one. I finally used the Finance Department "contact me" on the website and got a call from the finance manager almost immediately. I spent more than $30,000 and couldn't get a phone call."
Youseff was great. Jason was great. In general, the experience was great.
But whoever is answering the phones is apparently not following through and getting messages to Jason, or Jason simply didn't bother calling back (which I find hard to imagine). That, of course, is conjecture. For whatever reason, I could not get an answer about my financing at Corwin, and had I gone with PenFed (already arranged) I do not think I would have been left up in the air like this.
Whatever is going on, the after-sales support has been nil.
Even though the car buying experience itself was great, I don't have time to spend chasing down the answer to a simple question.
Given the after-sales support, Corwin isn't at the top of my list.
That is, if the after-sales support had been as good as the purchase experience, Corwin would certainly have been at the top of my list, but isn't.
Great crowd there, excellent experience with everyone.
But after sales support is important to the overall experience, and I'm sure you know this better than I.
Thanks again for the follow up.
Kim
I had a terrible experience working with youssef.
He treated me as if if I was wasting his time and like he could hurry and get his experience with me over. I told youssef I was interested in a more
He treated me as if if I was wasting his time and like he could hurry and get his experience with me over. I told youssef I was interested in a more upgraded version of the vehicle and was brushed off. I also expressed concern about the way the vehicle was driving in which he hopped behind the wheel of the vehicle and took me on a reckless ride jerking the vehicle back and forth unnecessarily reporting that the vehicle drove fine in his opinion. After the sale he sent me pics of where to find keys and the car instead of greeting me to hand me the keys personally although I drove over an hour to return to get the vehicle. Worst car buying experience ever bc of youssef
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by SHIDAC
Verified Customer
Verified Customer
Aug 21, 2025 -
Corwin Toyota Boulder responded
We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Greg Heinz, General Manager
Aug 24, 2025 -
Corwin Toyota Boulder responded
We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Greg Heinz, General Manager
Somewhat dishonest/shady practices for sure.
Misrepresented the out the door pricing and sold a car to at was not street legal.
Misrepresented the out the door pricing and sold a car to at was not street legal.
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by RS
Verified Customer
Verified Customer
Aug 06, 2025 -
Corwin Toyota Boulder responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Greg Heinz, General Manager
Aug 06, 2025 -
Corwin Toyota Boulder responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Greg Heinz, General Manager
Quick service at convenient location, allowing to go out
and run while waiting for service
and run while waiting for service
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by FLAVIODESIMONE
Verified Customer
Verified Customer
Service Price Transparency
Jul 26, 2025 -
Corwin Toyota Boulder responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Corwin Toyota Boulder!
Greg Heinz, General Manager
Very impressed with the professionalism with everyone at
Corwin Toyota. Especially liked Youseff and his helpful attitude. He wanted our experience purchasing a used vehicle to be a hood one and it was.
Corwin Toyota. Especially liked Youseff and his helpful attitude. He wanted our experience purchasing a used vehicle to be a hood one and it was.
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by NONE24
Verified Customer
Verified Customer
May 21, 2025 -
Corwin Toyota Boulder responded
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Trying to learn the car.
time spent driving not always reviewing car Need to get back to changing garage door ooener
time spent driving not always reviewing car Need to get back to changing garage door ooener
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by DERYLINE
Verified Customer
Verified Customer
Dec 05, 2024 -
Corwin Toyota Boulder responded
We apologize to hear about your recent experience, we will sit down with the team involved and use this as an opportunity to learn and improve our overall customer service
Very welcoming and nice people!
Couldn’t have chose a better dealership. Youssef was awesome on the phone and in person! Nick made me feel calm with his humor after I was feeling ov
Couldn’t have chose a better dealership. Youssef was awesome on the phone and in person! Nick made me feel calm with his humor after I was feeling overwhelmed with my first big purchase!
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by Erika
Other Employees Tagged:
Nicholas Sola
Nov 12, 2024 -
Corwin Toyota Boulder responded
Thank you so much for sharing your positive experience with us! We are thrilled that Youssef Rezaei provided excellent service. We appreciate your recommendation.
I knew what vehicle I wanted and had shopped with 2
brokers one other dealership so when Corwin was able to find the precise vehicle I wanted I worked with them. My sales person (Youseff) was great at
brokers one other dealership so when Corwin was able to find the precise vehicle I wanted I worked with them. My sales person (Youseff) was great at listening to my questions and understood my need as a driver.
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by Jj
Verified Customer
Verified Customer
Service Price Transparency
Oct 14, 2024 -
Corwin Toyota Boulder responded
Thank you so much for sharing your positive experience with us! We are thrilled that Youssef provided excellent service. We appreciate your recommendation
Great experience!
Fast and easy. Salesman was great and very responsive. Would buy from them again.
Fast and easy. Salesman was great and very responsive. Would buy from them again.
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by STEWEBB
Verified Customer
Verified Customer
Dealer Reviews
Cars for Sale
Dealer Log In
4 yrs, 4 mos
English
